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January 2024 by Wonqa
They will cut EVERY possible edge they can get away with, whether its you paying or the insurance ?
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January 2024 by AZUL
worst customer service
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December 2023 by Tai Y.
Courteous staff and mechanics who provide quick turn around who will do their best to accommodate without trying to scam you; good value!
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November 2023 by Doug Marland
I had an excellent experience with Northern Virginia Auto Body.I brought my vehicle in to have a number of parts removed and replaced with new parts after I had the vehicle undercoated.It is my firm belief that people who represent a business are key to the customers experience.Anthony Fosu was my Estimator, and the contact, who I worked with during the entire process from start to finish.Anthony does an excellent job of representing Northern Virginia Auto Body as an outstanding repair facility and a tremendous job of coordinating the repairs and delivering the vehicle in record time, he is extremely knowledgeable and very concise in his estimates.I would definitely use Anthony and Northern Virginia Auto Body in the future.Thank You !Doug MarlandService: General repairs & maintenance
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September 2023 by Avneet R
I always feel uncomfortable dealing with anything related to car repairs, but this place was awesome! Frank and everyone at the front desk were friendly, professional, and knew what they were talking about. Car finished exactly on schedule and I received text updates the whole time. They did a fantastic job and I would absolutely go back in the future.
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September 2023 by Bethany Taliford
This shop STOLE my money and my vaccine card out of my car. DO NOT TRUST THIS SHOP! When I notified the receptionist and the estimator, Anthony Fosu, of this issue I didn’t get one “sorry, for the inconvenience” or “so sorry this happened to you”. Instead I got nothing but lies, attitude , and inconsiderate service. I have filed a police report, and will never use this shop again. And to think I was going to come here for another $2000 repair that I needed done to my car. Too busy stealing from hardworking people now you lost a reoccurring customer!
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September 2023 by Nihar S.
Extremely professional, high quality and punctual work. Fixed up a fender bender on our SUV, really impressive work.100% recommended!
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September 2023 by Bethany T.
This shop STOLE my money and my vaccine card out of my car. DO NOT TRUST THIS SHOP! When I notified the receptionist and the estimator, Anthony Fosu, of this issue I didn't get one "sorry, for the inconvenience" or "so sorry this happened to you". Instead I got nothing but lies, attitude , and inconsiderate service. I have filed a police report, and will never use this shop again. And to think I was going to come here for another $2000 repair that I needed done to my car. Too busy stealing from hardworking people now you lost a reoccurring customer!
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September 2023 by We the people !!!!!
Larry was an absolute delight, with regards to keeping me updated with my car repairs.I was especially impressed by the fact that my vehicle was washed inside and out before return.
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August 2023 by Tom M.
Fast, courteous, professional service. Everyone was very responsive at every step in the process. They deserve this 5 star rating.
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July 2023 by Maxwell Malloy
Second time using their services, highly recommend. They are BUSY, but in a great way because they work very hard. Summer, the receptionist is organized and will always give you the time of day to pick up your call.Be patient, and once their work is complete, it's as if they gave you a brand new vehicle.Highly recommend, especially for damages to your vehicle. Most insurance companies are under their umbrellas.
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July 2023 by Tin Banh
Very poor customer service, I dropped off my vehicle last Monday and they said it should be ready in 3-4 business days. Been a week and has not receive any calls back from them so I have to call them, the lady picked up the call and told me to wait ( on the hold line for 15 mins straight), so I decided to drop the call and give them a call again, to my surprise they *free* now, I guess they completely forgot about me on the waiting line. After exchanging information regarding my vehicle, the staff claimed she has no info on the vehicle whatsoever although I provided all the information she needs ( phone number, car details, even case repair ID and VIN # at some point) and she finally able to pull up my information. Upon checking, I guess she can't even gets the live update so she told me she will get someone to contact me? What's going on this is highly unprofessional, I knew I shouldn't pay upfront and now they treating me like I'm not even worthy of their time. There are plenty more of business out there doing the same thing they do and much more professional and I wouldn't recommend going to this one unless you wanted to get treated like nobody. I would give this feedback negative if I can but regardless very poor customer service and poor services in general.
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July 2023 by Farhad Omar
I hope this message helps other customers. The quality of work on my car is excellent, and the repair was fast. However, do NOT leave any valuable items or cash in your car! I kept a small amount of money for emergencies. I learned my lessons the hard way. I told the office staff about the stolen items. A staff member called someone who denied taking or seeing the things in my car. I appreciate the dilemma because I couldn't prove the items were in my vehicle, and the staff member couldn't prove whether the crew was lying. It is a pity that an excellent service ends in a bad reputation for a business.
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July 2023 by Rosa Andia
It was a wonderful experience! My car got fixed in only 4 days compared to the other auto body shops that said they would fix it in 2 weeks. Frank did anexcellent job.
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July 2023 by Jose Mauren
Excellent attention and excellent results. I felt good in this store and also I can said that they did an excellent work. Thank you everyone specially to Mariam and Young Kim because they were really helpful to me. Again thank you.Service: General repairs & maintenance
