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January 2024 by John S.
I've been a long and loyal customer of Office Depot for many years. Several days ago I ordered - online - two computer monitors. I was advised that they would be delivered the same day, then told that it would be the next day - which I was fine with. Then I received an email saying they wouldn't be delivered until the following week! When I contacted Office Depot they said it would be faster to cancel the order and then re-order for pickup at a local store the next day - to which I again agreed. Then I receive an email the next day saying the packages would be received the next day. When I advised that the order was cancelled - I was told that the delivery would be cancelled. To my chagrin - the packages were in fact delivered the next day. Trying to get their customer service to figure things out was a MASSIVE DISAPPOINTMENT. I will never shop at Office Depot again. I would give negative stars if allowed.
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December 2023 by Jill C.
I've been printing our annual holiday letter at Office Depot every year until December for close to 15 years. It's just 200 color two-sided copies, pretty straightforward. I apply a corporate discount card to give me a significant discount on the total price. After a terrible experience at the Chantilly location, I went directly to Fairfax and thankfully had a positive experience. It was a Wednesday evening, store was quiet, 2.5 hours before closing. I walked right up with my file on a USB drive, and the Print Center employee printed my letter in under 10 minutes. She said the new corporate purchasing card rate is a flat 30% off, which is something new for 2023 and double what I paid last year per my receipt, but that's not on her. I thanked the woman profusely for handling my print job immediately and alleviating some of my holiday stress, especially after what I encountered at the Chantilly location. I'll be taking my business to Fairfax from now on!
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August 2023 by Hashim Syed
Service is horrible. They’re mean, uninterested, and act like there being annoyed by you. They also wrinkled my order.
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June 2023 by Angie F.
Jessica was great when I needed assistance! Thank you for your kindness. I really appreciate it.
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January 2023 by Rumit P.
I ordered a few items online for in-store pickup. The store is huge with high ceilings and bright lights. I didn't find my order on the pick-up shelves so I asked an employee, who was helpful and friendly. I'd order from this location again.
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December 2022 by Evan Toth
Printer was out of service
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October 2022 by Carole D.
i came here yesterday to drop a package for fed ex which didnt happen but thats not the basis for this review. when i arrived, i stood behind a woman being helped by the man in the full service printing area. she whispered 'he is in a bad mood'. i noticed he had the laminator taken apart & then saw several newspapers the woman had on the counter. i asked her what she was laminating & she lit up with excitement sharing with me that she is a local artist that had been selected over the summer to create a mural on a building in culpeper! this had been memorialized in several publications that she wanted to preserve & rightfully so! THIS MAN BUTCHERED THEM. the papers were wrinkled, couldnt read the date & he cut the edges so close some areas werent even sealed. theyre ruined! she will be lucky to find replacements. i butted in & he said 'you cant laminate newspaper. its too thin'. i asked him 'then why did you do it?!' i asked the woman if she agreed to this risk before his attempt & she said no. he reluctantly chose to not charge her but at that point so much damage had been done & not just to the papers.ive always had a good experience here but this was disturbing! that said, soon after i arrived, the cashier asked if i needed help but then indicated she couldnt process fed ex & the man had to do it. she was proactive & friendly while we chatted briefly about earrings. she was great! beyond that, the man never acknowledged me (never said 'i will be right with you' or 'im going to be a few minutes') until i had fully interjected myself into the laminating situation. at that point his tone was super nasty when he said 'maam did you NEED something?'. needless to say it became a battle of wills & he is a very weak individual. on my way out i asked the cashier if he is nice to her. she hesitated when she said yes. i told her he is not allowed to bully her or intimidate her. she said he was the assistant manager that had been transferred a month ago from another location. management? acting like that?! JERK!
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August 2022 by Rebecca F.
I came here to print two pieces of paper and laminate them. Expecting to take no more than 15 min but ended taking about an hour. The synopsis is that their printers for some reason don't read pdfs well and I had many misprints as a result. Printing directly from a Word doc seems to fit the bill. But again, I and the customer service rep only found that out through much trial and error. First of all, there is a self service station where you can insert your usb drive or pull from your email to print. And then there are staplers and hole punchers nearby. For tasks costing less than $2.50, this is the way to go because their full service minimum charge is $2.50. Originally I used their self-service printer, but the formatting is limited and it ended up printing things upside down and pictures spilled over some parts. So then I had them print it on their full service printers. The rep working at the time was clearly young and inexperienced. So I will give some grace here. But I do have to state the facts and hopefully they will train their employees better...Firstly, when the rep took my usb drive and inserted into the computer, he inserted it wrong and kind of roughly. It was a thinner design so I was having concerns that he would break it. I ended it inserting it properly myself. And then the prints didn't come out right. Good thing I checked myself before heading home. The issue, as aforementioned, turned out that for some reason their printers didn't print overlayed textboxes and spilled over images. The fix was to print from within Microsoft Word. Then with the laminations, he was not very careful and some of them were crooked.Good thing I wasn't in any hurry and the rep did try his best to resolve the issue. But then he tried to charge me again for all the mistake copies...I had to insist that it was not ethical to charge the customer when it was their machine's mistake. Only after he pulled in another colleague was I free to go. Definitely won't be coming back here anytime soon for any kind of professional printing. Take your business elsewhere.
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March 2022 by LC K.
I hate posting negative reviews. The issue I experienced today absolutely requires me to at least post about my experience so that others don't waste their time coming to this location.In the past, I've used this location specifically because the customer service and printing services were amazing. I work at Amazon and I had a couple of projects I was managing and I needed some signage & banners printed. All the other times, the employees were absolutely lovely and eager to help.Today, I stood at the counter along with another gentleman who had a printing question, for 24 minutes. I timed it. This entire time, an employee sat at the computer on a stool, fiddling with a picture of a 1099 that another customer had brought in and needed "photoshopping" done to the picture to enhance the clarity. I'm not sure if this falls within the scope of these employees responsibilities, but for whatever reason, this associate decided to assist. This isn't the issue, though. The issue is, another associate stood at the cash wrap, on their phone, texting or whatever. I just needed to look at the samples for the types of available premium printing they offer. Nobody even acknowledged me. I simply just walked out after I had stood there long enough.Don't waste your time.
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September 2021 by Lance J.
I needed to print out an important document over the weekend, and this place was the only store opened that had the capacity to print documents. The other more popular store that handles documents was closed of course, and didn't open until noon. Not here though. They were completely open early on a Sunday, and I appreciated it!
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August 2021 by Mike M.
I went this morning to buy printer cartridges. They didn't have what I wanted. I asked a sales person for some help. He said "just a minute." He then started waiting on people that were in line and left me standing there. I walked out!
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December 2020 by Dawn Ponsi
Female behind the print counter not helpful in resolving a simple issue as to how I could pay in cash or at the register for a simple print job. Not everyone carries credit cards