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April 2024 by Mike R.
I used to get great deals on laptops here. Also printers. Those days appear to be in the past. Some in the business world, might like their supplies. To me they are overrated. It's a competitor to Staples. Have fun if you're here, as they certainly do carry a lot in inventory. It's not crazy busy in here, the last few times I've been here. That could be good or not so great for them. I will say they have above average customer service. Their people know the technology section quite well. If I remember correctly, they have some good sales on tablets occasionally. There is an ok amount of parking close by, but also a Costco is in the area. Be careful as the driving experience can be problematic.
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February 2024 by Isabel Rivera
Customer service was amazing and easy!
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February 2024 by Geisha22
I would rate this location zero stars if it were possible. I've been here multiple times and usually I don't interact with anyone because I know what I'm getting (not that they employees would bother to engage the customer anyway). The most recent visit will be my last. I went into the store with a simple print job 45 minutes prior to closing. Eight pages and I knew what color paper and quality I wanted. The individual working the print services station proceeded to tell me that he would not print my eight pages as they were trying to close the store. I would urge everyone reading this to contemplate what your employer would do if you refused to work the last 45 minutes of your shift. This guy could easily have printed my pages in less than 10 minutes, but he refused. Office Depot is already hurting financially and this guy is turning away money. Do not come to this location for your office needs. They don't want your business.
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February 2024 by Najeem Ebadi
Horrible. Sheilendra (the supervisor) was of no value when I visited the store to print papers. It was 6:30 pm and he was on the phone with some friend speaking a different language for 2-3 mins while I was standing in front of him waiting. He ended up not wanting to do any work and asked if I can go to cvs or Walmart to do the same work.When I got serious, he took back his words and confirmed he can do it but it would take until tomorrow to print 12 papers? Why the hell were you on phone casually talking with a friend sitting on your bottom doing nothing? People like this are a disgrace to the community.Office Depot Fairfax just lost my business and I’ll make sure all my friends & family are well aware of the of the unprofessional behavior I was given.
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February 2024 by Rakesh Kumar
Very helpful people at the store. Shailendra and Surendra helped with.product alternatives very much. Very polite and extremely helpful.
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February 2024 by Thai Duong
Thank you so much for your excellent customer service.
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January 2024 by John S.
I've been a long and loyal customer of Office Depot for many years. Several days ago I ordered - online - two computer monitors. I was advised that they would be delivered the same day, then told that it would be the next day - which I was fine with. Then I received an email saying they wouldn't be delivered until the following week! When I contacted Office Depot they said it would be faster to cancel the order and then re-order for pickup at a local store the next day - to which I again agreed. Then I receive an email the next day saying the packages would be received the next day. When I advised that the order was cancelled - I was told that the delivery would be cancelled. To my chagrin - the packages were in fact delivered the next day. Trying to get their customer service to figure things out was a MASSIVE DISAPPOINTMENT. I will never shop at Office Depot again. I would give negative stars if allowed.
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January 2024 by Deidre Saunders
I received excellent customer service. The representative was knowledgeable & courteous. Would recommend others to come to this store for office needs.
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December 2023 by Jill Janson
I've been printing our annual holiday letter at Office Depot every year until December for close to 15 years. It's just 200 color two-sided copies, pretty straightforward. I apply a corporate discount card to give me a significant discount on the total price.After a terrible experience at the Chantilly location, I went directly to Fairfax and thankfully had a positive experience.It was a Wednesday evening, store was quiet, 2.5 hours before closing. I walked right up with my file on a USB drive, and the Print Center employee printed my letter in under 10 minutes. She said the new corporate purchasing card rate is a flat 30% off, which is something new for 2023 and double what I paid last year per my receipt, but that's not on her. I thanked the woman profusely for handling my print job immediately and alleviating some of my holiday stress, especially after what I encountered at the Chantilly location.I'll be taking my business to Fairfax from now on!
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December 2023 by Jill C.
I've been printing our annual holiday letter at Office Depot every year until December for close to 15 years. It's just 200 color two-sided copies, pretty straightforward. I apply a corporate discount card to give me a significant discount on the total price. After a terrible experience at the Chantilly location, I went directly to Fairfax and thankfully had a positive experience. It was a Wednesday evening, store was quiet, 2.5 hours before closing. I walked right up with my file on a USB drive, and the Print Center employee printed my letter in under 10 minutes. She said the new corporate purchasing card rate is a flat 30% off, which is something new for 2023 and double what I paid last year per my receipt, but that's not on her. I thanked the woman profusely for handling my print job immediately and alleviating some of my holiday stress, especially after what I encountered at the Chantilly location. I'll be taking my business to Fairfax from now on!
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December 2023 by Sidney Laura Lobo
Just stopped in today and had the pleasure of being helped by Mike (The Sales Manager) in the printing department and all I can say is, I will ONLY be coming back to this location after the 5 star service I recieved! We walked in and had a HUGE printing order and Mike took his time and was extremely helpful in ensuring that our entire order came out correctly! Their was a few people in line but he was transparent with everyone and made sure all were happy and at ease. I have not seen a better manager run a store with such a great attitude! I live in Herndon and came out here when their is a location closer to me but so glad I did! I will be returning and recommending this location to everyone I know! Happy customer!
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November 2023 by Ryan's bass Covers
Shailendra was extremely helpful and kind. He went out of his way to help me with my purchase. Made my experience at this store even better. Highly recommended!
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November 2023 by Andrew Armati
Phenomenal service at the printing desk. Worked with me all the way from start to finish until I had exactly what I wanted. Very much appreciated.
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October 2023 by Natalie Browning
Great location - visited to print resumes and interview prep, as well as get the needed supplies (resume paper, a leather fold-out with a notepad, etc). Was able to use the printer with ease using the email option. Left the store feeling really prepared and supported. Thanks to the associates for all of your help!!!
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October 2023 by Rina M
Tried to get 8 color copies on my own paper. The guy at the print shop gave me the run around for 10 minutes (could have made the copies) and then said I could not bring in paper. Drove to office depot Chantilly and they did it no problem. Fairfax is under new management and going down. So sad to see a good store fall apart under poor management. Do not come here.
