PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products both in stores and online to meet the needs of pets like dogs, cats, birds, fish, amphibians, reptiles, and small animals such as guinea pigs, gerbils, hamsters, and mice. Customers appreciate the wide selection of pet supplies and the convenience of online shopping with options for quick in-store pickup within two hours. Many store locations provide additional services like dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. The staff at PetSmart are often praised for being knowledgeable, friendly, and professional. Customers mention that staff members are attentive, efficient, and good with pets, even those that are difficult or nervous. For example, one reviewer was pleased with a dog groomed beautifully, especially around sensitive areas, and another appreciated the quick, gentle nail trim for a large, ticklish dog. The stores are generally well-kept, clean, and well-stocked, especially with aquatic supplies, and staff show genuine concern for pet well-being. Overall, PetSmart is recognized for its friendly staff, quality services, and variety of products, making it a trusted place for pet owners to shop and care for their pets.
Quiet and friendly staff! Was in and out in less than 5 minutes! Would recommend!
April 2026
It's hard working retail in this day and age-- but some employees are so good, they make it look easy! Huge kudos to the checkout staff working the afternoon of Sunday, 03/15/26. They were diligent in making sure my issue was resolved... and did it all with a smile. Thank you again.
March 2026
Great customer service and they have most pet accessories for a good price. I went to buy live fish for my aquarium and had a wonderful experience—my kids love the place!
