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February 2024 by Kathy Aplan
Had my dog groomed there, they were very nice.
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February 2024 by Ramin Mohajerin
The grooming team is amazing . Very friendly and they offered me some discount options as well
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February 2024 by Teddy M.
they're terrible. my dog has separation anxiety and they literally BANNED her from the grooming. I can't even bring my new dog because i can't sign up for appointments at all even with a different dog. lily has never done anything wrong besides being anxious and shaking. never aggressive or anything.
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February 2024 by M Cox
A clean, well kept petsmart with very nice employees. The outside areas are also free from waste and nice.
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February 2024 by ish v (ish digital cloud)
Our dog absolutely loves attending day-camp. The staff is very friendly, warm and accommodating. Our dog gets super excited every time we enter the store, as she knows that she will be well taken care of by the PetSmart staff!
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February 2024 by Nagi Fahmi
Sometimes, you can't find someone to ask for a product. In any pet store, experienced associates are a must.
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January 2024 by Susan F.
I will never EVER bring my dog back to PetSmart grooming in Fair Lakes. The groomer (Jennifer) said she'd need to shave him although I didn't agree that he needed shaving completely hairless. So, she left some fur on him, but shaved his EARS, leaving the edges looking like they'd been torn at the edges. The haircut is not even, his nails did not get taken care of, no spritz nor bandana although I paid for the full package. Got him home, he is shaking and clearly uncomfortable. If you love your dog, steer clear.
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January 2024 by John Herbstritt
Every product you need for your pet, including grooming or adopting.
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December 2023 by Suzette Zablit
Huge place, and well organized. Service is good as well, could use extra lighting in the rear of the place.
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December 2023 by Steven Crews
I have been bringing my Aussie here for almost a year now, and we have been pleased with the grooming services to far. Their team is always patient as our Aussie can be pretty hyper. He loves it here, and so do we!
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December 2023 by Kyle Blevins
Absolutely atrocious care given to the reptile species here. Nearly all the leopard geckos have had stuck shed every time I've been here, which can be a very serious issue if not addressed. Bearded dragons are usually missing tips of tails, toes, etc. due to housing a ridiculous amount together. On top of that, sometimes they'll be housed with other dragons who are double their size which is extremely dangerous. I understand having limited retail space, but if you can't provide proper care you shouldn't be selling them. Pleeeease don't support them by buying your reptiles here, or at any chain pet store. There are several local reptile expos with vendors who actually care
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December 2023 by Paola K.
The woman at the front counter was very cold and did not smile at all. Was literally frowning the whole time until my Pitty made her smile...ONCE. The groomers were both friendly but the woman on the right check in counter who checked us in was rude like I said. Also, they did not trim my dogs nails. They only grinded them. Not one nail was clipped. I was charged for nail clipping and grinding but there was only grinding and his nails were not smooth. We had to file them more at home. I'm only giving 3 stars for the 2 groomers who were very friendly.
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September 2023 by Pamela R.
I feel like all petsmarts just become used to saying the standard phrase your dog is matted. And automatically decide that the easier way out is to just shave our animals BALD!!! I tried to give them another chance. I feel like they don't take initiative to actually take time and do their job!!!they rather blame it on your pet. Maybe they're too rough. Maybe their practices aren't friendly to the animals. Because my dog has been groomed several times and each time I've taken him to this location they blame it on him not being neutered. He's a baby. And he actually likes getting bathed, brushed, groomed. Never again. Never
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September 2023 by Olga Rozell
I brought my Maltese dog for grooming but he was turned around on the grounds of snapping the groomer. He never been refused services before. I don't know why he acted this way. I bet the strong smell of other dog urine and big dogs around without seperation scared him.
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September 2023 by Noris S.
The grooming salon is great! Sabrina has been grooming my dogs for over 5 years without any issues.