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February 2024 by abu sadiq
Really bad customer service.
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February 2024 by Bhargavi Sundar
Absolute banger of a service. They kept their office open beyond their regular closing time just to help me out with a check and were super patient.
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January 2023 by Simon Jones
Bad experience not good service at all
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November 2022 by Jen Campbell
Horrible ATM...Took cash after saying, "Transaction cannot be processed".PNC Bank tried to make it right but it was an inconvenience having to call Customer Service because the branch was closed.
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June 2022 by yousef dash
We had 5 star service when we opened an account here a week ago. This is my 2nd pnc account but first at this location. I will deduct a star for every spam letter this branch sends to my mail, then i'll move to the nearby branches.
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February 2022 by Anqi Bai
All staff are very helpful, professional, and friendly. Thank you!
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January 2022 by Joel Sarmiento
I've enjoyed being a customer the last 3 years but recently I tired utilizing a zero percent balance transfer and did it inside this branch and now I'm getting charged a large interest rate because my check was expired but neither I nor the bankers noticed and now corporate said they can't do anything. This is ridiculous and I'm glad to be moving all my accounts to a company that has better customer service.
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January 2022 by Garret S.
best pnc bank location in fairfax, va!
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December 2020 by Nabad Barwaaqo
This branch provides extremely poor customer service and hires very rude representative.
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December 2020 by Jay Velasquez
Terrible bank. Never bank with company. Unhelpful staff as well. Could even get a good explanation . I wish I could rate this place with no stars.
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December 2020 by Ignacio Blasi
I have been with PNC forever. This location at this time point is probably the best one I have ever been. They have a great customer service. Garima and Sarah go out of their way to help you. Thank you!!
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February 2020 by Nabad Barwaqo
This branch provides extremely poor customer service and hires very rude representative.
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August 2019 by Madison L.
I come here weekly to make deposits and get change for my business. They are so friendly and nice every time! Normally, Rosie helps me out and always is so kind and friendly. Adam helped me out last time during a technical malfunction at the bank and he was still so friendly and apologetic during that clearly stressful time.
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June 2019 by Swatee G.
I was initially extremely frustrated that getting a pay off letter for a car loan took about 2 hours and 5 phone calls to the their customer service. Regardless, the manager on duty - Khaled Jarrar was very very helpful and apologetic about the process and helped get the process done. I was able to receive the information I needed and he sat with me through out the process without getting defensive and was very empathetic. I would happily come back here - just based on the customer service I received.
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March 2019 by David Muller
Great customer service
