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July 2022 by A A.
Is this the one in the Seven Corners Giant Food? The bank manager - a man with a heavy, barely-understandable accent -- is rude and pushy. If he doesn't get his way he ends the conversation, no matter if you are still in need of assistance.
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January 2022 by nrO kiD
Worst once bank.For a small business and they can't even provide the small changes.Just worst.
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October 2021 by Kunjan Lama
Was there for deposit and some changes. Deposit was ok but when it comes to changes, they don't have enough. They can't provide more than $200 in $1. Not enough changes for small business.Small business relies on these changes to have steady flow of changes and I hope most people will agree. Also, the end of the week, it going right back to same bank.I had to drive to another bank for changes so from next time I am ok to drive to another location which is 20-25 minutes far than to go here which is within 5 minutes.
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June 2021 by Trav Worthington
This bank is so great! Great staff that are always very friendly, helpful and go the extra mile. They are prompt and so efficient. If you are a PNC customer, they are the best branch around!
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April 2021 by Mirza mujtaba
Wonderful experience jackleen and George are the most knowledgeable and helping bankers I have ever met
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November 2020 by B Jones
I have been to other branches of PNC and love it. This one, NEVER AGAIN. I waited for over a half an hour to simply take out a deposit...AND I WAS THE ONLY ONE IN BRANCH. DO NOT WASTE YOUR TIME HERE UNLESS YOUR USING AN ATM!!!
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November 2020 by Charles Brookland
If you call this branch, or any branch, you WILL be mishandled by the unqualified female clerks because they don't understand anything other than the simplest banking function. That's to be expected. But to neglect or refuse to give out a manager's name or number or make an appointment for the manager to handle a more complex matter is unforgiveably and disgracefully incompetent and a disservice to a customer.
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July 2020 by Genecis Perez
over 45min in the drive thru.....
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February 2020 by Cy Rus
Grace Ghrreeb was a great help and went extra mile to resolve my banking issue
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April 2019 by Sheilah O.
I can't echo the bad customer service enough. We are a business in the same building and we can't get the time of day to get something as simple as a notarized document done. Businesses you need to to work with First Virginia Community Bank. Www.fvcbank.com
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March 2019 by Mike R.
Getting in and out of this PNC is a nightmare. It's no easy feat on Route 29, next to the insanity known as the Mosaic District. Merrifield or whatever it is. If you've got to go to this branch, try to get in here mid afternoon on a weekday. I do like the employees at this location. They are all very friendly, professional, and the lobby area is tidy. There's enough parking spots, and a variety of financial services. PNC has a lot of locations. This is a good one. I like their advisors financial advice. Their rates are competitive on money markets and CD's. Obviously as the federal reserve sets interest rates that plays heavy into the industry, but I feel safe investing and banking here. There have been no errors, and that alone is reassuring.
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August 2018 by Cheryl H.
Extremely poor customer service. My husband used the outside ATM, and it ate his card then the machine went out of order. The branch was past closing, but my husband banged on the door to draw their attention to the matter and the branch manager told him there was nothing she could do because the machine immediately shredded the card. I called their customer service and learned that was simply not true. I understand she wanted to get home, but there definitely needs to be a better response than straight lying when a customer is desperate.
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May 2018 by Poupeth Ratsabout
First time going inside this branch for service. I highly recommend it. Friendly and top-notch service. Very pleased customer.
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June 2014 by Naomi Blake
The best bank hence why I have been with them for so many years. I never have any problems and know I am in good hands. The longest I have been with any bank has been with PNC. I didn't give a perfect score because there are no referral programs and solid customers are not given any perks.
