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“We’ve all had terrible post office experiences however, today I had GREAT interaction and felt compelled to leave a positive review. Anwar helped me with an envelope that was returned to sender, and another package that was a gift for a friend. Anwar took the time to insure both packages arrived on time (peak holiday season) and at the most affordable rate. You put all these negative reviews to shame, Anwar. THANK YOU!!!”
10AM - 2PM 2:30 - 5PM
8253A Backlick Rd, Newington
Post Offices
“Best post office I’ve been to in the DMV! The gentlemen here are friendly, kind and helpful, finding the right size box and offering stamps because we needed them, and finding the cheapest shipping option for what we needed. In stark contrast to another post office where they are unhelpful and won’t help you find or pack boxes. Thank you for the outstanding customer service!”
“In and out fast. I was about an hour early to my appointment, I thought I'd have to go back, but I was able to do my fingerprints at that moment, and it was very fast.”
9AM - 1PM 2 - 5PM
12644 Chapel Rd, Clifton
Post Offices
“Grew up in Clifton my entire life, 30 years plus. The people who work here and live here. Are some of the nicest, kindest, sweetest human being's you will ever meet. When you come in be polite, and give respect. They will return the favor.”
“I visited this post office today for a new passport, I was helped by Sunisa. 2 yrs ago she also assisted me with my kids passports. She is always so friendly and provides the best customer service. I really appreciate her making the process so easy and pleasant. Thank you Sunisa for all you do!”
“Passport renewal walk-in.PROS: The person that helped us was kind and knowledgeable. Quick service.CONS: Only 3 applicants accepted per day. Line starts well before 9am, 3 tickets handed out at 9:30am.”
“I would like to thank Ms. Danielle for taking such great care of me today at this wonderful post office location. Ms. Danielle is so amazing, she is a true asset to the USPS. Ms. Danielle is intelligent, professional, friendly, kind, caring, helpful, and so incredibly sweet! ?❤️? She truly made my day! She was very patient with me as I contemplated my shipping options and she exceeded my expectations! I was truly wowed by her. I will also be scanning the QR code on my receipt to give her a 10/10 rating in the postal service survey. She deserves the absolute best and I wish her so much continued success. Ms. Danielle has the kindest, nicest, most genuine smile and goes above and beyond for her customers. Thanks to her outstanding customer service, I look forward to coming back to the post office in the near future. She made my entire experience a true joy! Thank you so much, Danielle! ?❤️?”
“today (September 11, 2023) I came to ask for a passport! I would like to express my gratitude to Di China for her professionalism, kindness and smiling face. (I really wanted to live to be 1000 years old)! She took a passport photo of me and thanks to her optimism and positivity, my photo turned out very cool! Thanks Di China, you made my day!”
“Clean, well stocked, and the female professional behind the counter today (18 Oct 22 @9:12am) was very polite and informational. Definitely looking to get a PO Box from this location.”
9AM - 1PM 2 - 4:30PM
45005 Aviation Dr Ste 120, Sterling
Post Offices
“The clerk at the window was very helpful. The place was quite empty so I was quickly served. Google maps led me to the Marriott across the street. Until they fix that, Look at the address and the attached picture, and you'll find it. There are mailboxes out front and parking for USPS.”
“This post office does allow you to hand cancel your wedding invitations or anything with a wax seal. They give you the stamp and you stamp them all and place them in a bin. Was quick and easy.”
“I've visited this USPS store on several occasions and each time my experience has been positive. The staff members here are friendly and helpful. The service provided is good.”
“Once you find it next to Peet's coffee (not PNC), this place is super convenient. Take a prepaid package, scan and get a receipt. No person required. So much better than waiting for a post office to open.”
“I always have an outstanding experience at my local USPS service center. The staff was courteous, efficient, and extremely helpful. They went above and beyond to assist me with my mailing needs, ensuring everything was handled smoothly. I highly recommend this location for exceptional USPS service.”
“My experience here has been infrequent, but all positive. Front line customer service folks have been polite every time, and very patient. They recently found my phone left behind just before closing time, and the next day I found it had been set aside with a note explaining where it was found etc. ... we were happily reunited. Thank you, USPS!”
“Awesome place, very helpful and knowledgeable staff. Specially the Asian lady with glass who collects Passport is super duper helpful. She was even kind enough to fill out the first page for me as I was busy handling my two infant children. I hope and pray all the very best for their future.”
“Even when it's super busy, I've been greeted by staff in a friendly and helpful way. And when I've used the kiosks for mailing packages, I usually don't have to wait, or not wait long, before using.”
“Exceptional Service at USPS by AngieI recently had the pleasure of interacting with Angie at the USPS office while trying to return a package. My situation was a bit tricky, as the item was in a different box than originally intended. Angie, with her expertise and kind demeanor, informed me that proceeding as is could risk my package getting lost. What stood out was how she didn't just point out the problem, but actively became part of the solution.Angie helped me select the appropriate packaging, and we repackaged the item together. Her assistance didn't feel rushed or obligatory; it was genuine and thorough, making me feel like a valued customer. Despite the office being busy with many people, Angie took the time to ensure my issue was resolved satisfactorily.Her customer service was nothing short of supreme. It's rare to find someone so dedicated and patient in assisting customers, and Angie’s help was not only professional but also incredibly reassuring. She went above and beyond, and I greatly appreciated her help. People like Angie are what make customer experiences memorable and positive. Thank you, Angie, for your exceptional service!”
“Great Post Office with friendly staff! I was helped by both people, and ended up with Drew, who was incredible! Speaking to him was like speaking to a friend. Great customer service from both! I have also been there for passport service and it was friendly and efficient.”
“weighing in on this highly controversial establishment, I was helped by Raj and she was quite polite and swiftupdate: today I was helped by Michael and he seemed polite enough. didn't say much but scanned my package swiftly and honestly that's good by my standards.”
“Big thanks to Sorayda for fast and efficient service getting a passport photo and application processed! Thoroughly impressed after seeing so many negative reviews of this location. The place was busy but the staff was pleasant and quick. Thank you!”
“Each time I come the staff at this location are efficient and helpful. They have a self use kiosk and drop box.Today I had a passport photo and application appointment and Clerk 4 helped me. They were very knowledgeable and helped ensure my application was as needed to be. I appreciate the help offered and suggest to anyone needing to apply for a passport, come to this location.”
“Pulled into the parking lot at about 9:39am and it was pretty busy already. Was here at this location at about 9:40am and out by 9:50am on a Monday morning. This is pretty good. They had all three windows opened and all clerks were busy. When I went in, there was two people ahead of me and every were respectful of social distancing. Everyone wore masks indoors as required and the line moved pretty quick. The clerk I had was very nice and respectful and helped me out quickly and I was out of their within 10 minutes. When I left, there wasn't a line any longer. Small post office but it served my needs. The parking could be a challenge if you arrive at 9 am, when everyone wants to be the first in line. Overall, no issues at this post office.”
“As far as post offices go, this one is really good. Usually pretty busy but you don't have to wait too long in line and ive always(over 10 years) been able to find a parkingspot. They've got passport services and if you're terrible at taking out your mail from your mailbox (like I am) they will kindly hold your excess junk and remind you often. I love the kiosk where I can just waltz up and buy stamps - on my own! Anyway. If you live in the area I recommend this location.”
“I went midday and there was no line which was amazing lucky me! But more importantly the agent who assisted me was extremely helpful and knowledgeable and efficient. We live nearby and I'm very grateful that are experienced so far has been positive with this USPS store. Hope they are able to keep it up! It really puts a smile on your face when a seemingly inconvenient Aaron turns out to be a smooth and positive experience overall because of good customer service and operational expertise.”
“I apply for my passport in this location and JASMINE help me, she is very very patient with me coz i came in not ready and with the old application but she assist me through out the process. Thanks again jasmine!”
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“I found the staff professional and patient, advising on most affordable options which can fulfill the needs. The waiting time was acceptable during weekends, they seemed to allocate workloads pretty efficiently.”