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May 2023 by Sola B.
My husband and I had a terrible experience with this mortgage company.We were compelled to use FHM on our recent home purchase. The loan officer Samantha Bowie has the most unethical and terrible customer service in all my experience with customer service. From always making it seem like she was rendering us a special favor by attending to us or making it seem like a bother when we sought clarifications / needed to see what our options could be by running various rates considering we were making the biggest purchase of our lives ever, she made it so difficult for my husband and me. Plus, each time we tried to complain, her next words were, " You don't have to use me. I wonder what she is doing attending to clients if she doesn't have what it takes to do the job " The highlight of her unruly behavior was on the day of our supposed closing right in front of the title company rep, she so embarrassed us, and I wondered if this Sam lady was worth attending to customers. Her responses over the phone to the title company rep were so appalling and disrespectful, and we felt really terrible that day. If we had our options to go with our preferred lender, who was never tired or disrespectful despite having to run several numbers, we would never have settled with FHM and especially with staff as rude and disrespectful as SAMANTHA BOWIE!!
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April 2023 by Carlito And Maria F.
I worked with Ramon Llamas of First Heritage in Virginia. He was able to get my clients qualified for a home mortgage. My clients mentioned that they were very appreciative of the professional assistance and recommendations Ramon gave, which, after a period of time, allowed them to get approval for a home loan at a price they can afford. He is very knowledgeable and an expert in his field. Ask for his help!
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December 2022 by Ignacio E.
I worked with Curtis, who on my first call, gave my an ear full on how experienced he is in the business.At the time, I was shopping for the best deal, and Curtis failed to mention a charge to me until after my decision. And at a time of rapidly increasing rates. This charge of half point would have made me go with a different mortgage lender. With Curtis's experience, I can't help but think he conveniently left that half point out to gain my business. You can be the judge of that. Gross incompetence or slimy lender?I also ask a lot of questions as I was new to the process, and when I got to asking about points and credits. He was a terrible at explaining. I got very frustrated with his circular non-answers that I had to hang up, and research the topics myself, even asking the other lenders.I will give him credit because when I confronted him about his "mistake" and terrible explanations, he did fess up. Although when he went to ask his manager about what can be done for me, he conveniently left out that he messed up in the email.The only reason I was working with this mortgage lender was because of their partnership with Stanley Martin Homes, which is another headache of a company to deal with. Nothing pleasant about either.
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November 2022 by Deb D.
very disappointed and is having a horrible experience with bruce rider. he explained everything to us to get us preapproved with the interest increasing daily he told us that once we sign our purchase agreement he would lock us into the interest rate that he sent to us on the loan estimate at 5.5%. for the last 4 months we had not heard from him about nothing. not even to say to us the intrest rate was going up. once we got our closing date he finally decided to contact us about locking in our interest now at 6.75%. he didnt call email or anything to mention anything to us especially since he said we were not locked. what a terrible person this man is. why not have made contact earlier with us if he knew that we were not locked in? he intentionally didnt contact us and knew he had us beleiving that our interest was 5.5%. now we are weeks away from closing and needing more money to close and paying a mortgage that is now $600 more. i'm curious to know if there are others he has done this too.
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August 2022 by Google user
I was a little anxious about buying my first home home in this current crazy market, but Shawn and his team made the process so painless and straightforward! With Shawn's experience and expertise, he was able to walk me through the process as efficiently and smoothly as possible. He's always ready to answer questions and the app (and it's milestone tracker) was a great tool to expedite communication and document delivery. I highly recommend working with Shawn if you're in the market for a house!
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March 2022 by Kimberly Quinn
Surprised at the good reviews. I am the opposite of what you call a \\\"Karen\\\" I very rarely leave anyone a negative review and am not confrontational with companies at all. In March of 2020, my husband and I used this company to buy a million dollar home with my in law. The communication was poor the entire time and my very IT savvy husband could not work their computer system to submit documents online as it would not let him. After repeated attempts to fix it after he submitted documents 4 times, and attempts to try to find another way for sending documents, they resolved the issue at the last minute (this was after multiple threats to him that we could not get the million dollar home if he didnt \\\"just submit the documents online\\\" *face palm* I mention million dollars in order to try to convey how much money we had tied up in this. and how much stress this put on my husband) His assistant was also very rude. She initiated emails with us only on the weekends, then one time my husband responded to something she said, her response was \\\"I have other clients and you are making me work on a Saturday.\\\" She initiated the emails. When we moved into our home, my husband said the best part of moving in was no longer having to deal with this company.
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February 2022 by Aiwekhoe Juliann Efosa
Awesome I invest $1000 and i am earning $11,000 on weekly basis, Mrs MORRIS BERTHA a good and trustworthy account manager that allows me to withdraw my profits anytime I want and I can monitor everything going on in my trading account when she is busy trading with her expert team and I don't have issues with pending withdrawals she's a very honest woman.I have no way of thanking her than letting people know about her services and recommend her for everyone to trade on her platform. She's 100% accurate and up-to-date. Kindly contact Mrs MORRIS BERTHA via WhatsApp:+1 (669) 304-2828 Email:
[email protected]
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February 2022 by Kevin Nwabueze
Life will surely teach you lesson before you will experience the good part of it, I have a bad experience falling from one scam to another until I read up a post about Mrs Allen martha, I was still in doubt kept seeing many testimony's of her good work so I was convinced and decided to give it a try and I gave in my last shot and invested $ 2000 for a start, she really played are own part of the deal as she promised me, now I have gotten my second withdrawal without paying for other charges fee like others account manager, If you are searching for an honest account manager, search no more and add up Mrs. Allen martha who taught me all I needed to know, thank you mam and may you have strength to continue to help others like you did for me. You can reach her via WhatsApp, +1 (302) 219-6094 Email:
[email protected]
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January 2022 by Tanaka Dube
I was a little anxious about buying my first home home in this current crazy market, but Shawn and his team made the process so painless and straightforward! With Shawn's experience and expertise, he was able to walk me through the process as efficiently and smoothly as possible. He's always ready to answer questions and the app (and it's milestone tracker) was a great tool to expedite communication and document delivery. I highly recommend working with Shawn if you're in the market for a house!
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November 2021 by Maria Monroy-Osorio
I began working with Shawn Potter at the beginning of my home search. Shawn was very helpful in obtaining a pre-qualification and helping navigate my budget and what to look for. Throughout the entire process, Shawn and his team were very responsive and answered any questions I had. He also worked closely with me to find the best loan options for my situation and budget. It was a quick, smooth process that helped buying a home a lot easier. I greatly recommend Shawn and his team.
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October 2021 by Ryan Mudd
Shawn and his team were exceptional to work with on our home purchase. In a highly competitive housing market, Shawn gave us the edge on our bids by personalizing our preapproval letters to match the homes we were bidding on. Most impressively, he closed on our VA loan in three weeks, which was half of the longer timeframe that larger banks/credit unions could offer. This accelerated closing timeline made our bid even more competitive, winning us our dream home. Shawn's customer service was top notch, and he walked us through the process at each step. We highly recommend Shawn and his team to anyone interested in purchasing a new home.
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August 2021 by Tina B.
They will sell your mortgage immediately to another lender who will then also sell your mortgage to another lender. This will happen every other month you own your home. So if you want to switch lenders 180 times during the life of a 30 year mortgage, I suggest you get a loan elsewhere.
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July 2021 by Ryan
Shawn and his team were exceptional to work with on our home purchase. In a highly competitive housing market, Shawn gave us the edge on our bids by personalizing our preapproval letters to match the homes we were bidding on. Most impressively, he closed on our VA loan in three weeks, which was half of the longer timeframe that larger banks/credit unions could offer. This accelerated closing timeline made our bid even more competitive, winning us our dream home. Shawn's customer service was top notch, and he walked us through the process at each step. We highly recommend Shawn and his team to anyone interested in purchasing a new home.
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July 2021 by Jacqueline Keel
By far the best experience with a home loan. I had ZERO stress the entire time. Shawn was always available for me with any questions and it was just a surprisingly amazing experience. Thanks so much, Shawn!
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July 2021 by Kendrick Halvorson
Mr. Potter and his team offered the latest technological ease for completing tasks while providing personal attention when needed. The Potter Group made my refinance easy. Thanks again and will recommend you to any friends or family in need.
