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August 2023 by Neena Bhaskar
Simply amazing outfits and service at Royal Gemz! Nausheen is willing to help you find the outfit of your dreams. If you have not visited, please go and check it out. THE BEST!! Heartfelt thanks ROYAL GEMZ!
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July 2023 by Farwa Hussain
We had several dresses made to order from Royal Gemz and they were great! They use good quality fabric and you can tell that the embroidery is done by hand. Yes- that does make it more delicate and i had to be very careful, even when trying the dress on.The pieces in the boutique are unique and beautiful. SPECIFICALLY for bridal looks, if you are getting married in the DMV area I would highly recommend opting for one of their custom designs.Their bridal designs are reasonably priced and always delivered on time. I received each gown steamed and packed nicely.
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May 2023 by Tasnima Nabi
Very unfair business. Stated they accept returns but now refusing after the sale. My friend purchased a wedding dress (which cost thousands of dollars), which immediately started losing sequins after trying it on. See photos - these are pictures after one day of purchase! I’m not sure how she can deny the quality of her product and refuse a return. Buyer beware and consider taking your money elsewhere.
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May 2023 by Brian Gumz
We purchased a wedding dress and upon inspecting it closely at home, realized it was missing a ton of the beads, which had come un-glued before we even bought it. When we tried to return the dress the next day, the owner refused to accept it despite the clear return policy on her website. We even offered to drive the dress back to Fairfax. Bottom line: the dresses look nice, but don’t take the bait. Poor quality and poorer ethics.
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May 2023 by Corey Garlick
We bought a dress for a wedding at Royal Gemz for over $2,000. Upon returning home, we noticed a lot of imperfections and missing detailing. We checked the website and it stated that returns are accepted. We contacted the owner the next day after we purchased the dress. She said no refunds are allowed for items purchased in the store. There is no such language anywhere in her store or on her website. We’re now out $2,000 and need to find a new dress for next week’s wedding ASAP.
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May 2023 by Miriam Riaz
Poor quality of “brand new” clothes. Poor customer service. The clothes in this store are old, dusty, and outdated since no one really shops here.
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May 2023 by Ifza Riaz
Poor customer service. Dress was defective and owner refused to return it the next day.
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May 2023 by Priom A.
Deceptive and unfair business practices with poor quality clothing. You will be RIPPED OFF. I purchased a new dress from this shop owner for thousands of dollars with one week to my wedding after an original dress did not work out. Once I took the dress home, I noticed the dress was missing over 30 sequins in very visible places because they had been glued on. When I tried to return it within three hours of buying it, despite the website stating that she will accept returns, the seller was very rude and refused to accept the return. She stated that returns were only for online orders, which is stated nowhere on her website. She should not have a written return policy that is a misrepresentation of her actual policy. She offered to replace "some of the missing beads," which is a terrible offer. Why would I accept a partial repair for a $2,000 dress when her workmanship was of poor quality in the first place? The sequins would just fall off again! She also told me that I should have checked for the missing sequins myself! The seller is saying if she sells you a defective product, it's YOUR problem and you assume the risk, which is a horrible business practice. When you pay thousands of dollars for a dress, you expect it to be of good quality. She offered at most a $400 refund, which is unacceptable. She also accused me of trying to make a profit because I was unhappy with another dress I had purchased from a different owner, which honestly made no logical sense as I was just trying to receive a refund for a dress I had barely worn and purchased a few hours before. I highly recommend that you avoid shopping here. The dresses might look nice on first glance, but are made cheaply.
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March 2023 by Lori Ambrusch
Amazing service. The owner was kind and knowledgeable, and found exactly what I needed immediately. She also helped me with pricing to stay closer to my budget. I would very highly recommend this business if you are looking for traditional wedding attire, especially if you are new to this type of attire and are looking for guidance.
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February 2023 by Sahir Work
Always great selection and responsive customer service.
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July 2021 by Sara Khan
Absolutely love working with Nausheen for my bridal outfits! She did a fabulous job at making 2 dresses completely custom made for me.
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April 2021 by Liz Scimonelli Campbell
We needed dresses quickly for an upcoming wedding and found the perfect dresses at Royal Gemz. Thank you!
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May 2020 by Ahmer Ibby Ali
The owner Nausheen is a very sweet person, showed me Kurtas for men via FaceTime & sent me pictures through text, met up with her a night before EID, during Covid at 9:30pm, had everything ready for me, & the quality of the Kurtas are actually great.
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August 2019 by Hiba Ahmad
Nausheen is professional, kind, and has curated a great selection. My mom and I both walked out with outfits and jewelry on our first visit and were so pleased! Gorgeous collection and is willing to work with you to help you find or even create your vision. I will definitely be back again!
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July 2019 by Inshah Bhatti
Naushin is amazing!! I love that she shows you different looks with jewelry so you can see the complete look. I am so happy I went to her, she definitely has the best variety and selection in Virginia. Thank you for being so patient with me!!
