-
January 2024 by Farrell M
This was my first experience, and I walked in, not knowing what to expect, but thanks to Safelite and the staff there. It was a seamless process that required little to no effort on my end. Caleb Spangler, the Assistant Manager, was awesome right from the gecko. He was awesome to talk to very friendly and really took care of me especially with making sure everything was good to go on my repair. But the buck doesn’t stop there. My repair technician, Dominic Perada was terrific and got me done way before it was projected. I walked out very satisfied, not having to pay any money, and even getting my windshield wipers, checked out and taken care of. I highly recommend this place and the team if you want awesome, customer service, and excellent vehicle service!
-
December 2023 by Sam Avadhi
I had a very tiny little chip on my 2021 Audi Q5 windshield. took it to Safelite fairfax on 12/22/2023. The tech had me sign a form in case it cracked when they pump the resin in. Chip was barely visible. When they finished the job it was a huge 3 inch crack. I Guess they did this on purpose. With chip I would have no problem with maryland inspection now with the crack I have to replace the windshield. Terrible experience.
-
December 2023 by Bernard Yuan
Only came to this place because it was partnered with my insurance. The cost was more expensive than other places, but I figured if it was the official recommendation of my insurance, it must be good. They did the job perfectly fine, but they lost my custom floormats. When I went back to check, they couldn't find a trace of said floor mats. They tried to blame me for losing it. There are alternatives to this place that would be cheaper and probably not lose your floor mats.
-
November 2023 by Rich Chen
If you have a chip or crack, fix it yourself for cheap. Buy a repair kit at the auto store for $30. As good as Safelite for a tenth the cost. If you need a new windshield, go somewhere else. They buy cheap Chinese windshieldsMy appointment was at 3pm which I arrived early for. I was told it would take about 1.5 hours total. At 5:15pm, more than 2 hours later, I get a message saying you just started work. At 5pm, I go to the front desk and ask how much longer I would have to wait. The employee said about 30 minutes. At 5:30pm, I am still waiting. It's past closing time. I have other things on my schedule that I have missed because of this. Car was finally ready at 6:15pm. So this ordeal took over 3 hoursI got many messages reminding me to be on time for my appointment. If the shop was unusually busy, you could have called me. There is no communication from your end.This has been one of the worst experiences I've ever had. It is unacceptable. I will go to another company for my glass repair and replacement needs
-
October 2023 by Kyle Hayden
This was my first time going to a Safelite Repair Shop. Thankfully in years past, I have been lucky to get Safelite to come out and do the repair/replace. My windshield was cracked Thursday morning and I was able to get an appointment same day to get it repaired at this location. I was able to schedule the appointment online and submit my insurance which made the overall process very simple. I went to the appointment in the afternoon and before it long was already fixed and I was on the road again. I believe this was my second crack fix for this car and I believe I coordinated them replacing a windshield and repairing another crack on two other vehicles in years past. I would highly recommend their services.
-
October 2023 by Bao Nguyen
Had a tech come out to install who did a great job, was prompt and courteous. Shout out to Troy !During the installation there was a minor damage issue which the Safelite supervisor Rubin had helped make a smooth repair. Huge thank you to the Safelite team at this location for their great customer service.
-
October 2023 by Ashley Allen
This was an amazing service! I was able to have someone come to my office within 24 hours of the incident and replace the broken window. It was fast, easy and looked brand new! James was my technician and he was wonderful too. Professional, good work and kind!
-
October 2023 by Evan DelaCruz
Got my car broken into in May leaving the passenger window cracked and rear window smashed. Insurance suggested this place so I had went and they took a day to replace the smashed window and to come back another time for the cracked window, and to be mindful not to go into an automated car wash. I set an appointment to drop my car off and when I returned to pick it up, I was notified that they had the wrong window. After another trip and another wrong window, they offered to come install it at my work place. 3 more failed attempts at replacing it and a now rattling door panel later they tell me that the window is on back order and they will notify me when they receive it and remind me to be mindful about washing my car. It's now late September, over 2 months since the last call. I can't seem to get past the automated phone system to get a human to talk to and I'm concerned the window might get worse now that the temperatures dropping. Terrible communication and accountability from this location. Would not recommend, even for insurance claims.
-
September 2023 by J. Julian Lewis
I literally have no suggestions for improvement.My expectations were exceeded in every way. I want to thank the technician (Tavon) that performed the repair as well as the technician (I forget) that helped me at the desk. The waiting area was comfortable (Cool despite 95+ degree temperatures outside) and it was clean. There were even portable desks which made working while eating lunch as I waited pleasant and comfortable. Thank you for an amazing experience. I left my appointment no longer thinking about the cracked windshield because I was wowed by the service and the solution I was provided.No one plans to have a damaged windshield and u til my experience at this location on Dorr Ave in Fairfax, I didn’t expect to have an amazing story to tell as a result of a greaves truck tossing a rock at my windshield 2.5 hours earlier.Please keep up the EXCEPTIONAL (Service) work!
-
September 2023 by Zach Pitkin
My Ram 1500 windshield needed replacement and was covered by Geico. The default provider for Geico was Safelite, and after coming to my house, making me come to the shop, and leaving truck for two days, they denied working on it due to the truck having a camper shell on the back and slightly larger tires.Champion Auto Glass was referred by the local Ram dealership and was able to complete the job at my house in a matter of minutes. Absolutely no issues with the aftermarket parts Safelite cited.
-
September 2023 by Nina D.
Should have read reviews before I out myself through the same nigthmare. Went three times to have my windsheils replaces. First time,left car, 30 minuites later recieved call that they did not have the correct glass. Second time, left car, had someone take me home. Recieved call that my car was done. Shortly after recieved call that the call I recieved about my car being done was a mistake. Then I got a call informing me that they did not have the correct trim. Spent the day at home without a car. The guy at the desk gave me his cell number before I left the second visit. I should have called him before I went back the third time. Third scheduled visit I show up to be told that they have not recieved my trim. Called Geico to see if I could go somewhere else. I deceided to try again. Give them time to get trim. Called after several days and no word. Called this AM. manger fired, told me to go somewhere else. Great customer service!!! Geico should change companies, or I should change auto insurance
-
August 2023 by E Grove
Don't be fooled by how quickly you can make an appointment. Their website, unlike the Sterling Safelite, does not account for how long it takes to actually get a replacement windshield in stock. So I wasted an hour of driving, because they didn't even call me to tell me that they were not ready for my appointment. And then, when I finally did get an appointment, they broke the cover behind the rearview mirror, on a brand new vehicle, and didn't even say anything! I guess they thought I wouldn't notice and then it wouldn't fall out of place. Don't go here.
-
August 2023 by Virginia Chan
Horrible! A rock hit my brand new 2023 Tesla resulting in a small star. Took it here for the repair and they caused more damage trying to fix it. Scheduled a replacement appointment and dropped my car off at 8am. Was told 4.5-5 hrs. Didn’t hear anything by 3pm so I called and was told that it would be ready by 4:30p. Came back at 4:45p, still not having heard back from them only to find my windshield still cracked. “Supposedly” they called me in the morning to let me know they ordered the wrong glass. Rubin, the manager, was not sympathetic and didn’t take ownership of the miscommunication. Poor customer service. Poor communication. My phone did not ring at all the entire day after receiving the text message that they started the work. So I know they had the correct contact information. I would never recommend this location. Wasted an entire day off for nothing.
-
August 2023 by John S.
Dropped off for a 10 am appointment. 90 minutes to two hours to do it the guy said. Great I said. At 1pm I got a text that my service was just starting. Called to see if this was correct. Lady on phone transferred me to the shop. Recorded message said "all lines are busy." Then hung up.Nice customer service.I had specifically rearranged appointments in the day in case they screwed up. Well they did! Now I have cancelled all appointments. Wasted day for a so called 90 minute service.Well done.
-
August 2023 by Maggs P
Had my rear passenger window shattered back in April. It is now almost August and this location has STILL not managed to get the parts necessary for my window to be fixed. I suspect they were never even ordered.Between various missing parts, additional issues found, and unresponsiveness of the staff at this location I am now seeking an alternative repair location through my insurance.Do not come here if you are seeking a timely repair.
