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February 2024 by John Weaver III
It's advertised every where, but inputting your rewards ID does not save you any money per mile. What a joke
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November 2023 by Marty klunk
Have 2 vehicles I have been taking to Jeff and his staff for 15 years. Wouldn't go anywhere else.
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October 2023 by Marissa M.
i already sent an email to customer service and haven't heard from them. I took my son's car to Main St. Shell and my son, specifically told Nick, the manager, he only need 3 things done on the c..... Oil Change, top of windshield fluid and coolant. They flushed the coolant and charged me for something we didn't ask for. They also changed the tail light without checking with me. Nick said that he called me. I asked him if he got any response, he said no. Then why did he changed it? He said I might get pulled over. I told him it's not his problem. I need my money back for the charges that I didn't ask for. My son has repeatedly warned me about taking our cars to Shell. I've been a customer for a long, long time!!!
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October 2023 by Zohaib J.
I used to work for Va tire and auto for 3 years and enjoyed it mainly because we cared about customer service I used to go outside in the snow put air in peoples tires or go out to cars even if the person was not a customer of ours to help out with any concerns. I went in today to use the self service air machine and my tpms service kit was not tightened all the way which was not their fault but I asked to see if I could maybe get some help tightening it but they didn't even come out to the car first thing Jeff said was did we put tires on it and once I said no he clearly didn't want to help me he told me to tell him what size and he will give me the tool.
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September 2023 by Anthony R.
Avoid at all costs! They performed an inspection on my car and said the headlights were not working properly. They wanted $60 per headlight to "fix and inspect" the problem. I declined and took it to my regular mechanic and he said there was nothing wrong with my headlights. I just replaced them myself last year and they are relatively new. I went back and asked for them to pass my inspection saying there was nothing wrong. They refused and claimed they were in the right. They do not seem honest and only wanted to get more money out of me. I am reporting them to VA State Police for fraud. AVOID!!!!
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July 2023 by Carl Long
The worst place to get a hole in the tire patched. They took my car in over an hour ago and I’m still waiting. The supervisor said it takes a half hour after I asked 45 minutes inWhat joke!
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July 2023 by Gigi Pastora
These guys are awesome, professional. I've been going to Jeff for years. They are reliable, great quality service and best customer service.
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February 2023 by Veronica B.
Main Street Shell used to be my go to home town mechanic! You know the one you trust to not rip you off and to only do what is needed. ANd for several years it was. However, sadly, over the years their workmanship has really gone down hill. The first sign was when I just went for an oil change. None of the fluids were topped off and the cap to the oil wasn't replaced. ok- that could be a one off right? But more recently-i took my car in for an oil change and was told my brakes would need to be replaced before the winter- so i said ok go ahead...but also do the alignment, tire rotation and balancing and spark plugs changed on their suggesstion. This round the spark plugs were left on my windshield and I have had issues ever since. My car makes a new squealing sound every time I turn left. It never did that before. and now less than a year later it does the shakey shake when i press the brakes at 40 or above. **i will say that Jeff has tried to work with me...but hasn't fixed whatever the problem is/was. and i have an appointment coming up. i guess it will be my last chance. s ad b/c they were so awesome over the years!
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February 2023 by Kwan Lee
I’ve been trying to get my brakes fixed (vibrations) at another service station and after 5 visits, I went to Va Tire and Auto at this service station. Jeff was very knowledgeable and told me that my 2013 Lexus didn’t need new brake pads and rotors, as it was not a safety issue, but if I’ve had wanted this vibration issue addressed, he recommended a brake system flush and brake hose replacement, along with new pads/rotors. My car drives and stops like it’s brand new. Thank you!
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February 2023 by Nathaniel Long
Thank you so much to Nick at this gas station. My aunt got lost last night when she went out driving and winded up at this gas station from Spotsylvania. We were out looking for her all night and finally we were able to find her because she had pulled into a gas station and Nick and the staff were able to charge her phone to call her roommate and he also called emergency services to come help her. We were so worried that she was in an accident and he and fairfax police were able to get her home safe. I can not thank Nick and Fairfax police enough for helping her out after she had been driving around lost all night and potentially saving her life.
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October 2022 by J D.
Drove in looking for someone to repair a shield hanging off the bottom of my car. Main Street Shell responded with a cost range pending a look at it. They put my car on the lift, replaced two screws that had fallen out, and charged me nothing for the 20-minute task. Wow. Totally unexpected. I gave the technician a tip just because I felt bad about receiving something for nothing. Many thanks for a terrific service experience.
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August 2022 by Trung Nguyen
I had my wheel alignment done here. Service was fast and priced as advertised. Everyone was professional and courteous. There was an $8 charge for “store supplies” that I was not informed about beforehand but it wasn’t too big of an issue.
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August 2022 by Antonio Arevalo
Only reason to come here is for gas and to have your car messed with. First time using their maintenance service for an oil change and only an oil change and I get a call about XYZ things that my car supposedly “needs”. I say no just an oil change and I come pick up my car. I came from the back of the shop and notice one of the men in my glove compartment messing with the filters but I don’t say anything but seems strange he’s in there when all I want is my oil changed. I drive off and now my check engine light is on. Reading the reviews I see this is their game and wish I had read the reviews prior to bringing my car here. Highly suggest going elsewhere.
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June 2022 by Wesley Fouse
Took my car here for my VA inspection and got a call a few hours later saying that they had failed my vehicle for a number of issues which included, but was not limited to, a misplaced sticker in my windshield. They provided no solution to fix it, but were happy to take my $20 and slap a rejection sticker on it.At least I was able to fill up my tank with the most expensive gas in the City of Fairfax!Took the car to another mechanic who said all the issues were ridiculous and passed me on the spot.Don't waste your time or your money at this place.
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June 2022 by Sena Konya
Took my car for an oil change and there were some small dings and paint freshly chipped off. I wasn’t going to make a big deal out of it but the workers were extremely defensive and rude. It would have taken them 2 minutes to buff it out. I just got my car touched up a week before so I know it wasn’t there. The manager Jeff pointed at literally nothing and said there was dust on it so it was there lol. I’m already paying for an overpriced oil change the least you could do is not ding my car up. It’s clear these people won’t take accountability or just be honest.