-
February 2024 by Jessica F.
I stopped here this morning to fill up my tank using my Giant reward points for a discount. I put in my Giant card number and the pump accepted my rewards and I started pumping fuel. I got 3 gallons then the pump was switched off. I went inside and ask him why he turned it off and he had no reason. Just played stupid like it was the pump's fault. I had $1.50 off per gallon In Giant rewards. How about putting up a sign at your station that says you don't participate in the Giant points program instead of causing people to lose their rewards. I have that many Giant points because I have a huge family to feed. He didn't offer to give me my discount back after the incident happened. He expected me to just use another pump and not use my points. Well I drove off without getting fuel and will never get fuel there again. I will only get fuel at stations where I can trust that my Giant points will work and not be stolen from me.
-
December 2023 by murat erdem
A horrible place to get a car wash. The car wash did not work properly, and did not perform under the carriage wash even though I paid for it. Asked the store for a refund. Employee rejected with a smug no. I asked the manager and he said the manager is not available. Asked for his name and pointed to his shirt. Not a good place, avoid at all costs if you value your money and calm
-
August 2023 by Jean-Pierre Lteif
Terrible staff and plain rude. Worst car wash ever.
-
July 2023 by Nitesh Sagar Singh Pradhan
I went in today and purchased lottery ticket. I gave the guy $20 bill. He was on the phone whole time since I walked in. He was about to give $10 back then said I gave him $10 instead of $20. He was rude. And was sounding agitated even though I was speaking nicely. He is not a best person to work for customer service. I was with my 6 year old daughter so I left without much argument. If the shell owner or someone with camera access is reading this, please check it. 7/21/23 around 4:30 PM. I have asked my friends and family not to visit this store at all.
-
July 2023 by Andrew Newman
Horrible customer care. I needed an oil change and was directed towards the emission inspection line. An hour and a half later I’m told I should have waited in a different line inside. Mechanic said he wouldn’t be sure when my vehicle could be seen.No. That’s just not how it works. Not after waiting.Never going back.
-
May 2023 by Marcela Fernandez
Walked in, and a lady was disappointed in service. My mom entered and paid and came back to the car, the pump wasn’t working at all and stopped suddenly and stopped at 5.79. My mom reentered the store to inform the man it was not working, but he said it was because our car had a special sensor and it stopped the pump so it was not his fault. My mom came back and tried the pump, and it didn’t work. She requested that he move it to another station so she could fill there, but he refused saying that people always stole and lied. He did not help, did not pay back as promised, and told us to leave if we didn’t like the service. Other gas stations have transferred it to another pump, and the man claimed it was impossible to do and we were lying- which I think it would have been really nice if he at least came out to check the problem
-
May 2023 by Melanie
A man came out and asked if I wanted a brush before it went into the wash, I declined not knowing if the bristles would scratch my car. After getting out of the wash (chose the best package) I realized my car looked worse than it had going in.Even with a brushing before it would not have solved the soap residue issue. Avoid at all costs.
-
April 2023 by Aaron L.
Car wash was amazing! Prior to the wash, a person pre-cleaned my car, and the end result was awesome. Thank you!
-
October 2022 by Sir R.
Let's face facts... gas prices are out of control!!!This station is usually a few pennies higher than down the road in Chantilly, but it's here... not down the road in Chantilly!Car wash is OK, once again. Not what you would get fish the road in Chantilly, but it's what you get here. They are closing at night recently. Not sure why, just be aware and fill your tank before the lights turn off around 11pm.I do miss having mechanics here. But times have changed! Just like this was an Arco... things change!
-
September 2022 by Ms. S.
Car wash is the best I've found in the area. Vacuum are strong and the area it self is clean
-
September 2022 by Terry Nicoll
Why is there a person with a tip jar scrubbing down cars before they enter the carwash? Are they an employee of Shell? It's annoying because I just want to get through the carwash and get on my way.
-
September 2022 by Ray Ray
The worst shell , the worst cashier ! I don't even want to tell the whole story . But i had very bad experiences here twice.
-
June 2022 by David L Wilson Jr
I love these guys. I always go here. Never had a problem with anything. Good owner. Excellent people inside. ????????
-
March 2022 by RCS S
Gas is a bit expensive here.
-
March 2022 by Pawel Garczynski
The car was gets a 1* for being functional and spraying some soap and water. Overall this is completely useless. At best it rinses of dust but does not clean the car in anyway. Save your $9+ and wash your car yourself.