-
March 2024 by Matt Williams
I can walk over to Dunkin, Order, walk back; and my friends are still waiting for their drink. This store obviously has a MGMT problem to have so many complaints.
-
January 2024 by Suren Kumar
Ridiculously slow
-
September 2023 by Leila Faye
Don’t come here if you’re rushing or just want something to eat. Came here three time and each time they messed my drink and waiting very long. I asked for a tall brown sugar shaken espresso with an extra pump of syrup which would total to 4 . They gave me only one pump even tho they charged me for the extra pump. As a starbucks employee myself the staff is highly undertrained.
-
September 2023 by Brett Anderson
Absolutely awful. The guy working the register, Abdul, was rude and acted like I was bothering him for ordering a full hour before close. The staff was slow and once again they were out of so many basic things including the entire fall line. Whoever does ordering should be fired. The owner of this location should be EMBARRASED. Worst Starbucks I’ve ever visited.
-
September 2023 by Amaka O.
Extremely crowded, extremely slow. They need more staff support badly. I try to avoid it if I can.
-
September 2023 by Darby Burge
Ordered 2 drinks and 2 food items, took 15+ minutes and both drinks came out wrong. The person I was with ordered an iced venti caramel macchiato and got a hot grande caramel macchiato. I ordered a venti chai latte with pumpkin syrup and got a grande iced chai. Clarified what I ordered, they remade it, but just took a sip and it’s coffee- not tea, and no Chai or Pumpkin I can taste… Plus, they charged me for Pumpkin Cold Foam on the drink that I did not order or receive.I hate leaving reviews like this when people are probably just trying their best, but I genuinely would not come back because of this.
-
September 2023 by Jeremy Connolly
Does the staff here receive ANY training? Waited 20 minutes to order just to learn they were out of so many ingredients that after trying to order 3 different drinks and 2 different food items, I just settled on a very basic iced coffee. It took another 20 minutes of the staff bumbling around to finally get my coffee which didn’t have the oat milk I asked for ( i guess they were out of that too). The owner should be absolutely ashamed of this location. It’s embarrassingly bad. Go off campus. I will NEVER be back here.
-
September 2023 by Jordan Caffrey
horrible, the employees were on their phones. Service is slow and they don’t have many ingredients regular Starbucks would have like Sriracha sauce or caramel drizzle. Disappointing experience overall.
-
September 2023 by Leanne
This place is horrible. I ordered a grande dragonfruit lemonade and it took them 20 minutes to even PICK UP my order to look at it. There was literally a line of cups forming because none of the orders were getting done. One barista was working on one drink for almost the entire time i was waiting. She was simultaneously talking to one of her friends who was a customer and wasted so much time. There were 3 other baristas on duty, one taking orders, and two other ones standing there doing nothing. I was watching the entire time and the only thing they were doing was picking things up off the counter and then setting them back down. It’s like they were NPCs in a simulation, they looked like they had absolutely no idea what they were doing.Edit: This happened again, i stood waiting for my order for 30 minutes. The cashier messed up the order and didn’t ask for a name so there were so many nameless drinks being put out. People who had ordered after me had already gotten their drinks.
-
August 2023 by TikTok Account
It’s actually impressive how bad this location is. The staff is incredibly slow and they’re always out of basic ingredients like syrup, oat milk, etc. I’m not sure who’s doing the ordering for this location but they need to be replaced immediately. Waited 20 minutes just for them to not be able to make 3 different very basic drinks due to lack of ingredients.
-
August 2023 by YA
The worst Starbucks I have ever been to. Tried twice now and they’re ALWAYS out of most things. Whoever does the ordering should be fired asap. The staff is slow and clearly not equipped to handle such a busy location. I will never be back and I recommend students head to the other Starbucks location on GMUs campus.
-
August 2023 by jacob s
I give up with this starbucks. The workers are always so incredibly slow. I've never seen a fully staffed starbucks operate so poorly. Just get starbucks before coming to campus, trust me.
-
June 2023 by P X
Will never come again
-
November 2022 by AJ Syed
You’ve got 7 people working, yet only 4 people waiting for drinks and the times are still 10 min+ to get a simple coffee. Fire half your staff it’s not like they work anyways. I bet it would be more efficient if you fire half of them because there’s less crowding. One person takes orders, one person makes drinks, and one person makes food. What’s the point of having 4 people behind them just loitering at that point. Having personal conversations on company time and continually being on their phones. Inefficient operation with one solution in mind, fire half your staff.
-
November 2022 by Kassandra Boucher
They are so slow and there is usually only one person making drinks while everyone else is sitting in the back
