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January 2026 by Emilio E Callejas
I would to thank Miss Leila and Zain, for their extraordinary service. They were very professional, knowledgeable and helpful. I really appreciate ups business on Lee highway Fairfax franchise. It is well located and very convenient.
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January 2026 by Da Heb
A big thank you to Hajera for helping me ship two guitars. She was extraordinarily knowledgeable and patient (I had to recover an old account with a reset). She was the reason I was able to successfully send off two very hard to package items.
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January 2026 by KM Lim
A young man handled my internatioanl parcel. Long wait time for a simple task and incorrect value of the parcel taken by the staff. Not sure I will return here for sending parcels.
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January 2026 by Timothy Chen
This is my go-to store for shipping and returns. The customer service is consistently good.
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December 2025 by shannon ho
I have a mail locker here and I've had nothing but a great expirence picking up my packages almost every other day.The team members here are polite and patient with me. They've also helped me with questions on printing services. From what I also seen the wait here is not long at all. I've had to wait maybe max 3 minutes to be assisted.
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December 2025 by Betty Doyle
It was very easy to use. The USPS did not have a printer, so I went to the UPS Store. Very easy for them to print the label for my return package, even though I had to pay a fee. Easier than the post office I told my husband!
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December 2025 by C Lee
I had difficulty with a large Amazon return but the friendly UPS staff at Fairfax (Lee hwy) helped to alleviate my stress. They allowed me to store my bulky box for a few days until I worked out the label issue with Amazon so I wouldn't have to transport it back & forth. They were patient on both visits and gave me advice on how to get things straightened out. I highly recommend going to this location.
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November 2025 by Bruk Dereje
I had three different packages delivered to this store located at Lee highway, Fairfax, VA, and my experience was extremely disappointing. The lady who assisted me was exceptionally rude. She even called me back just to “prove a point,” even though her point was incorrect.
Her tone was loud, disrespectful, and bossy, completely unacceptable for someone in customer service. I have never encountered behavior like this from a representative of any business.
I strongly recommend that whoever is in charge review our phone conversation and take the appropriate action. Customers should not be treated this way.
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November 2025 by Pouya Rezai
I had an international shipment of a used electronic. They charged me $50 for shipping and didn’t tell me about future charges. Then I received another significant bill for brokerage fee and tax. Overall the cost of shipping became more expensive than buying the product at destination. Calling UPS was also not useful. They made a case but never pursued it as I received no calls. Very bad experience overall
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November 2025 by S. A.
Easy peasy
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October 2025 by Victoria Whitfield
I LOVE this store and have come to use it often for printing and shipping needs for my small business or personal matters. I always happen to be in on Katie’s shift, she’s the best so nice and super helpful and kind! The owner was also very helpful and kind and so sweet to my kids while they were getting anxious waiting for all of the 2 seconds my kids had to wait lol. Very kind ppl they get everyone in and out!
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August 2025 by Ghada Khalaf
Amazing customer service!
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August 2025 by Pablo
Always a wonderful experience here. Layla and Zach (I hope I’m spelling those right) provide excellent customer service every time. They manage each customer with 100% of their attention and they treat everyone very well.
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August 2025 by Jenn Pyles
They were amazing to work with! I put together a project for my son’s preschool and needed it printed and bound. They were excellent with their communication in both timeliness and product knowledge. They helped me create a fabulous product at a very reasonable price. Couldn’t be happier!
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July 2025 by Gynely Fuentes-Montes
Layla and Zack were VERY patient with us. They helped us find what we needed and helped us on returning what we didn’t.
