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August 2025 by Dae Won Jeon
I came in for an notarization, and there was an issue with my name spacing on my government ID. I understand that they cant do it, but the way the front desk lady with short hair spoke to me was completely unprofessional and disrespectful.
Instead of handling the situation politely, she talked down to me and made me feel like I was being scolded. That is not how customers should be treated, regardless of the situation. Her tone and attitude were inappropriate for someone in customer service.
Because of this experience, I do not think she is the right person to be dealing with the public. Customer service requires patience, respect, and professionalism — qualities she did not show at all.
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July 2025 by Zill Shah
After reading other reviews, I realized I’m not the only one who felt that the lady at this store was rude and disrespectful. Before I even went in, my husband had warned me, he’s had negative experiences with her before and always felt disrespected. Unfortunately, I experienced the same thing. She was raising her voice and had a very unpleasant attitude, for no clear reason. I’ve decided not to use this location anymore. The UPS store at Mason is far better, they’re always kind and professional.
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August 2024 by D Smith
Staff was friendly and store was not crowded.
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August 2024 by PandM S
If you need to basic services (amazon returns, mailing prepaid packages, etc.) its fine, but anything beyond that, I'd recommend going elsewhere. The main lady who works here is extremely rude and unpleasant to deal with. If there was another UPS store close to me, I'd prefer to go there. She has a chip on her shoulder and seems to take her frustrations out on customers. Unfortunate
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August 2024 by r0cketjump3r
Unhelpful and rude. Avoid this location.
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August 2024 by alex hill
I would give this place a zero star if possible. The only have one machine to print every time you’re done it does a re-log that takes like five minutes to do. It allows you to try and print something that they’re not set up to print and then when you try and tell them that you got charged for it the person who doesn’t speak any good English says that it’s a separate system and that they can’t do anything about it. Howyou don’t let people try and print something that the printer isn’t set up to print, it’s a freaking scam. Do not come to this UPS store go to FedEx. This is my last time coming here unless I have to return something for Amazon. Terrible customer service.
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August 2024 by Joshua Cruse
Everything you need to know about this location is already in other reviews. Horrible customer service.
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July 2024 by Andrew
They close at 4 now. Wrong hours online
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July 2024 by Jalal Benbei
Please do not go in the store
Because the customer service there is very very bad and the manager I do some service there manager trying to charge me extra money and I told him to cancel the service and the manager told me the bad word and told me get out from here or I call 911
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June 2024 by Iveta Silarszka
Fast and profesional service
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June 2024 by Jeffrey Bostak
Very poor service. People do not answer the phone when I call.
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June 2024 by Marc Lieberman
Incredibly helpful store. Their patience to deal with an Amazon return issue was second to none. Thank you.
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May 2024 by Aaron Moore
The rudest people in Fairfax. I go in here often as I have a small business. The women who work in this store are rude on purpose. The responses to the many negative reviews obviously mean nothing as it has been this way for a long time. They must think it funny to be as rude as possible and upset people. If you all hate your customers so much - quit. I dread using UPS because of the people working in this location. The owners / managers will do nothing to correct the horrible rude behavior of the employees in this store. It's bad. Don't go here - find another store or use a different currier. The positive reviews are inaccurate at best.
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April 2024 by Hakan Gulen
I cannot say enough positive things about my experience with Sukriye at USPS. From the moment I stepped into the post office, her warmth and professionalism were evident. Sukriye went above and beyond to ensure that my postal needs were not only met but exceeded.
Her attention to detail and dedication to providing outstanding customer service truly stood out. Sukriye took the time to listen to my concerns and offer solutions tailored to my specific needs. Her knowledge of postal services was impressive, and she effortlessly guided me through the process, making it seamless and stress-free.
What impressed me the most was Sukriye's genuine kindness and patience. Despite a busy day at the post office, she never made me feel rushed and took the time to address all my questions thoroughly. Her friendly demeanor and positive attitude made my visit a delightful experience.
Thanks to Sukriye's exceptional assistance, I left the post office feeling confident and satisfied with the service I received. She is a true asset to USPS, and I cannot recommend her highly enough. If you're looking for outstanding customer service, look no further than Sukriye. She sets the bar high and delivers excellence with every interaction.
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March 2024 by Hakan Guen
I cannot say enough positive things about my experience with Sukriye at USPS. From the moment I stepped into the post office, her warmth and professionalism were evident. Sukriye went above and beyond to ensure that my postal needs were not only met but exceeded.Her attention to detail and dedication to providing outstanding customer service truly stood out. Sukriye took the time to listen to my concerns and offer solutions tailored to my specific needs. Her knowledge of postal services was impressive, and she effortlessly guided me through the process, making it seamless and stress-free.What impressed me the most was Sukriye's genuine kindness and patience. Despite a busy day at the post office, she never made me feel rushed and took the time to address all my questions thoroughly. Her friendly demeanor and positive attitude made my visit a delightful experience.Thanks to Sukriye's exceptional assistance, I left the post office feeling confident and satisfied with the service I received. She is a true asset to USPS, and I cannot recommend her highly enough. If you're looking for outstanding customer service, look no further than Sukriye. She sets the bar high and delivers excellence with every interaction.
