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February 2024 by Raba Letteri
I recently had an exceptional experience with USA Cabinet Store in Fairfax. The service provided by Hamit and Helen was outstanding, going well beyond typical customer expectations. From start to finish, their attention to detail, professionalism, and dedication to customer satisfaction were evident. The quality of the workmanship is top-notch, and they were always willing to answer questions and offer valuable advice. I highly recommend USA Cabinet Store for anyone looking for high-quality cabinetry and exceptional service. Their commitment to excellence truly sets them apart.
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February 2024 by Susan Parsons
We updated the vanity in our master bathroom using the expertise of USA Cabinet Store. They developed a complete design together with us in our first visit. The cabinet delivery and installation was precisely done and team was very professional. We are extremely pleased with the results!
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August 2023 by Shirley Harmon
The team at USA Cabinet Store Fairfax was a pleasure to work with, from design to installation of my kitchen renovation. Their cabinet and counter top fabrication and installation schedules were well-coordinated with the sequential completion of other craft work. I recommend USA Cabinet Store to anyone interested in purchasing cabinets and countertops for their home.Services: Kitchen countertop installation
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June 2023 by Sinan Kocaman
When you walk in to the showroom, you want your house to be that way, design options are great and staff are very helpful and they helped me look and buy not just sell
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January 2023 by Kyra N.
We have nothing but positive things to say. From the showroom, to the installers, and project manager, every employee was extremely helpful. Their prices were the most competitive out of several quotes. To this day, when I sit in my kitchen, it makes me smile. Couldn’t ask for a better experience than that!
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November 2022 by Aslihan O.
I am very pleased with USA Cabinet Store in Fairfax. Hamid was my salesperson. He was very personable, responsive and professional. He gave me the best price on the kitchen cabinets (I called around for other quotes), advised me on color concerns (as I couldn't actually see the options), truly helped me every step of the way. He was very responsive to my phone calls and emails - returned them in less than an hour. Everything was delivered on time, they worked well with my contractor, the price was right, the service was professional. Everything went smoothly.
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July 2022 by Aslihan Yildiz
I am very pleased with USA Cabinet Store in Fairfax. Hamid was my salesperson. He was very personable, responsive and professional. He gave me the best price on the kitchen cabinets (I called around for other quotes), advised me on color concerns (as I couldn't actually see the options), truly helped me every step of the way. He was very responsive to my phone calls and emails - returned them in less than an hour. Everything was delivered on time, they worked well with my contractor, the price was right, the service was professional. Everything went smoothly.
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March 2022 by Farisa Dastvar
We had an absolutely wonderful experience working with the USA Cabinet Store in Fairfax, particularly Hamit, who I highly recommend! We were performing a full home reno project prior to moving into our new home, with a lot of different moving parts, and needed custom vanities built for four of our bathrooms (including our Master). We were on a time crunch and Hamit steered us in the right direction and even went out of his way to make sure the installation of our quartz by one of USA Cabinets' partnering companies (also just amazing to work with) was expedited once the cabinets were installed by our contractors. When there was a mixup with the pickup of our cabinets (at no fault of USA Cabinets, but rather our contractors), Hamit was diligent, professional and patient. When we had to reconfigure a vanity design due to our contractors not measuring the space correctly, Hamit went out of his way to secure the extra piece we needed expeditiously in order to make the new configuration work and delivered it to our home personally!!! We HIGHLY recommend working with the USA Cabinet Store in Fairfax and Hamit!!! AMAZING customer service!Service: Custom cabinet design & installation
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September 2021 by Flipflop335
Really unhelpful when it comes to determining what cabinets are right for your space, especially when you are new to remodeling
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August 2021 by Christina FG
I cannot say enough good things about David, Sean and the team at USA Cabinet Store. Working with David to design my kitchen was fun, educational and there were so many options that David was able to show me and incorporate into our kitchen to maximize our storage in our space. David is a great communicator and kept us informed of timelines.Installation was a breeze and I think the best part of USA Cabinet Store is they stand behind their cabinets and work. They have been so responsive when I have have called to have little adjustments done to our cabinets and counter and done the work in a very timely manner. I highly recommend USA Cabinet Store. I am in love with my kitchen. UPDATE on my first review. I had some issues with my kitchen and Sean and Emin went above and beyond to make sure I was happy with my kitchen. They listened to my frustrations and took the steps to correct what was wrong in a timely manner. Their customer service is top notch!
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August 2021 by Mukesh S.
Buyer Beaware :- Avoid this company! I have had the absolute worst experience with them. Silman talk very Nice and friendly.He told me you need to pay advance . I paid Total $6700. He didn't give me $2000 receipts. Before I made payment. He told me we done your work within 2month. We started our project in February and it is still not finished cabinet and countertop in May. I lost 2 months rents. .when I call him he didn't pickup the & not call me back. Please don't pay advance . Our customer service rep has provided the worst service I have ever received. He constantly provides false . Ghosts us and takes forever to resolves issues. I could go on and on. Stay away from them!
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June 2021 by Teresa Schultz
I recently walked in and needed only 1 base cabinet for a bathroom. I was greeted and assisted by Selman, who was very knowledgeable and friendly. It didn't take long to pick one out after I described what I wanted. He ordered it and I had it within 3 weeks, which was much less time than most cabinet makers. I picked it up and he was busy with another customer so the manager walked us across the street to the warehouse to pick up. I would definitely order from them againService: Custom cabinets
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May 2021 by Chi Park
Avoid this company! I have had the absolute worst experience with them. We started our project in November and it is still not finished yet. Our customer service rep has provided the worst service I have ever received. He constantly provides false expectations and excuses. Ghosts us and takes forever to resolves issues. I could go on and on. Stay away from them!
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May 2021 by Maria Pereira
As gorgeous as the showroom is, I was highly disappointed in the customer service. When my family and I entered the showroom on a Saturday, it took a while for a salesperson to tend to us. When the female rep finally came our way, our questions were not answered well, showing her inexperience. I was transparent in my budget, as far as the cheaper cabinet models. The sales rep ended up having to get help from Selman. When he approached us, he definitely had a snobby air to him. I once again explained my budget needs. He "helped" us in a manner that truly made my spouse and I feel unwelcomed. According to his schedule, he would not be able to reach back to us with an estimated quote, until mid week, so a Wednesday. As we proceeded to filled out a form, and I got to the "how did you hear about us" section, I mentioned to Selman that a well-known, frequent shopper at that store, had recommended us. His mood changed 360, as he realized who my spouses' boss was, and that she had referred us there. Selman then turned into the helpful person I'd hoped he had been from the start. I was so upset, but kept my composture. Was the customer service experience a result of us being Hispanic, or that our budget was on the lower end? These questions still run in my mind. Nonetheless, a few hours after leaving the cabinet store, Selman reached back. He had "magically" found time in his busy schedule, to generate an estimate, that at first would not be obtainable until Wednesday. It is unfortunate that we had to name our reference person, in order to receive outstanding customer service. As a result of this bad experience, my family and I ended up taking our business elsewhere.
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March 2021 by Pamelia D
Great sample design but customer service needs improvement. Recently got the house and sadly the kitchen needs some renovation. I checked some kitchen remodeling company near the area and found this company. So I called this number before checking the display in person. The guy who assisted me was very polite he accommodated all my questions. I proceed to the store and found some great designs but they were not available. The sales person took my contact details and promised to call me when the shipment arrives. I didn’t hear back for a few months. I called them back to check the availability and was surprised to find out, the stock has arrived few weeks back and they did not even notify me. I don’t think I can trust this company so I did not push through with their service.
