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September 2025 by Suzi L
This post office, sadly, has gone downhill. I used to use the self serve kiosk all the time but it's been down probably for a month now. How hard is it to get it fixed? Some people can't come to the post office during regular business hours because they work. This is so frustrating.
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July 2025 by Charlie Allen
WiFi has been down 6-7 times in the passed week and a half someone needs to figure it out, this is the busiest post office in Fairfax yet there is no initiative to fix the issues
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July 2025 by Igor
Self-service kiosk is not working my third visit in a row. It's crazy that in one of the most expensive locations in the US the post office works so badly. Also they lose letters, I get a notification by email, but I get nothing.
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July 2025 by Carla Brown
This is my go to post office. Every worker I've encountered has been extremely helpful and patient with me. That is very much appreciated. There is often a line which is to be expected given the services offered. However, I don't believe I've waited more than 15 minutes, at the longest, anytime that I've gone to do something other than dropping off a package. Do keep up the good work.
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July 2025 by Rick Hoe
Do not go to this location. Service is terrible, and I advise going anywhere else possible. I wish I could give it a negative rating.
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July 2025 by Brandon Ellington
Came in for a walk in appointment after waiting in line the man behind the counter helped me get everything I needed for a first time passport
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July 2025 by Paul Shivery
The staff are knowledgeable and do the best they can with the customers they are dealt.
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July 2025 by Isabelle
There's one staff member in the post office who has been historical frustrating to work with. Her communication skills need improvement. There's a long queue when seeing her. Not able to get things done with her. Decided to go to other post offices.
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May 2025 by Yaneth Ramirez
I wished I would have read reviews on this location before scheduling a passport appointment here. DO NOT GO HERE FOR PASSPORTS. There is only one lady (Asian) that does the passport appointments and she is very rude and has NO customer service skills. I would NEVER visit this location again. I really hope whoever is in charge of this post office check these reviews because apparently I’m not the only one to have had an issue here.
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May 2025 by Kyle Symanowitz
It’s easy to pick on Postal Service workers but I’ve found this group to be helpful and polite. In multiple trips, they’ve saved me significant headache by helping me identify the correct forms, boxes, and packaging for some bulky items that needed to be shipped overseas.
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April 2025 by Chris Wei
Not recommended
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April 2025 by Aicha Argoud
People on the counter are not helpful and rudeeeeee.
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April 2025 by AsiaNails Fairfax
It’s so convenient for me on my way to work
Easy parking
Friendly and professional staffs
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March 2025 by ginny Long
went to get my passport and whoever helped me at 1045 worst customer service i’ve ever experienced. The asian lady at the counter was Extremely loud, rude and demeaning. Don’t go here if you wanna receive horrible service and a rude and entitled behavior from someone.
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February 2025 by Igor Timonkin
something is always not working in this office today is QR code scanner.there are always queues because of slow employees and they are all pretty gloomy.
