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March 2024 by Steve-Yongil KIM
This is a place to change engine oil. I visited this place twice and recommend it.When I first came to the United States, I didn't know how to change my engine oil, so I searched on Google and came here.When you enter the repair shop while in your car, engineers will immediately remove the engine oil from the underground compartment and put it in the front.When an engine oil change is in progress, we check coolant, filters, brakes, etc., and feel free to suggest changes.If you ask the representative if you really need it, they will explain in detail when replacement is recommended and whether replacement is necessary.Today, I checked the cost of replacing the engine air filter and was told that it was expensive, so they were very kind and said that if I buy the part at a low price, they will replace it at a low labor cost.I think it's convenient because this is a chain and they manage history!
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March 2024 by Kenneth Gunn
DO NOT TRUST THIS BUSINESS. I had an oil change. I asked for synthetic oil. When finished they charged me for a synthetic oil change but the sticker with the next (maintenance) date gave 3,000 miles (which is pretty standard for non-synthetic oil) instead of the minimum recommended 5,000 miles to over 7,000 for the next change for this synthetic oil. Either one of two things happened in my opinion. Either they charged me the synthetic price for standard oil (and put the 3,000 mile sticker) or they recommended the next oil change at 1/2 the life of synthetic oil which would result in an over doubling of the price. I asked to speak to a manager, who said that the 3,000 mile sticker was just a reminder to check the oil level. I asked where in the paperwork or the sticker it said that, because the person who attended to me didn’t tell me that. The manager said that he was telling me now what the sticker meant. As long as the oil replacement stickers have been there, we customers change the oil at the printed or written mileage and not just check the level as far as I know, and as a senior citizen I have been through a lot of oil changes. I looked online to see methods of determining if one has been provided standard oil or synthetic oil, and two of the tests appeared to indicate that I was given non-synthetic oil. When trying to sell me other items while getting my oil change, the service member also did not properly check my transmission fluid level as per my maintenance manual. A second reason not to trust this business.
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March 2024 by Sean Tzeng
I was there for over two hours for an oil change and tire rotation with coolant replacement. A wheel stud was broken and they wanted to charge me $160 for that. Other place I have been to they just charge me for the part. So they are not quick and try to overcharge you. Will never come here ever again. No one should.
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March 2024 by Monica Harvey
This is the place to go!! Great people, so very nice! Went on a Friday at 9:30 and only had to wait 10 minutes. Out real fast, maybe 20 minutes. Had a mailer coupon, too.
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February 2024 by Ruocheng Li
The downside of "no appointment needed" is you have to wait an hour to get serviced.
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February 2024 by abdelbasset EL YOUSSOUFI
Good service
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January 2024 by L
I went yesterday for oil change that took from 4:16 pm to 5 :50 pm .I WAS THE 4TH CAR . I never went to any Valvoline and it took that long. Only went because I read READ THE REVIEWS AND WAS IN FAIRFAX AREA. I REGRET IT! ONLY ONE GUY THAT HELP US MOVE OUT THE BAY WAS HELPFUL.. I DID NOT LIKE THE MECHANIC IF I NEEDED SOMETHING FOR MY CAR YOU TYPE IT UP NOT ON A RIP PAPER. LEFT MY HOOD UP WHEN THE OIL CHANGE WAS FINISHED. INSTEAD OF TELLING ME TO WAIT OUTSIDE FOR THE GUY TO COME WITH THE INFORMATION Y'ALL JUST HAD ME SITTING THERE THAT LONG in he BAY Area. I WILL NEVER COME BACK. NO APOLOGY NEEDED. GOING BACK TO VALVOLINE IN WALDORF AND ALEXANDRIA. THEY TELL ME IF I NEED SOMETHING ALL AT THE SAME TIME WITH THE OIL CHANGE NO MORE THAN 20 MINUTES EVEN IF THEY HAVE A LINE.
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January 2024 by Nathan Nashed
Quick and excellent service, slightly on the pricier side compared to some other oil change shops.
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January 2024 by Fran L
Very kind and knowledgeable staff. Brought two cars here and both are running great
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December 2023 by Danielle Stensrud
I have been going to this location for years and the customer service is truly unmatched. It is always such a pleasant experience. The employees are SO thorough when providing explanations and recommendations, but never pressure you to purchase anything additional. 10/10!
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November 2023 by Tommy
I can't believe how amazing this place is! I came in, prepared to spend the full retail price to get my oil changed (primarily to get my filter changed). After hearing this, Troy had halted the operation so that he can switch my service to strictly an oil filter change. That saved me SO MUCH money. His kindess really brought joy to the bad day I was already having.Service: Oil change
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October 2023 by Mo El Kaissi
Very convenient and good experience. I was the first in line. There was a short wait, about 20 minutes. Then I was called in. They have you stay seated in the car and drive in. They'll ask you to perform certain actions such as turning on the signals, headlights, moving the gas, etc. I bought synthetic oil change on Groupon. Price was provided up front so there was no surprise up charge. I just had to pay the tax, which was around $1. The service Technician who assisted me acted like a salesperson to sell me some services/parts, but I refused, and he respectfully stopped. He was not pushy or anything, probably just doing his job. He adjusted the air for all four of my tires, which was great. Had me in and out in around 25 min.
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September 2023 by Moe J.
Very convenient and good experience. I was the first in line. There was a short wait, about 20 minutes. Then I was called in. They have you stay seated in the car and drive in. They'll ask you to perform certain actions such as turning on the signals, headlights, moving the gas, etc. I bought synthetic oil change on Groupon. Price was provided up front so there was no surprise up charge. I just had to pay the tax, which was around $1. The service Technician who assisted me acted like a salesperson to sell me some services/parts, but I refused, and he respectfully stopped. He was not pushy or anything, probably just doing his job. He adjusted the air for all four of my tires, which was great. Had me in and out in around 25 min.
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September 2023 by Derrick McReynolds
They were thorough, kind, and helpful in helping me to understand their services. I am new to the area and I will be come a regular customer.
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August 2023 by Loren Noble
Came here Monday and it was pretty packed. The attendant told me it would be 30 minutes because of the holiday so I asked her when a better time, an off peak time would be and she said Wednesday morning. I Come by Wednesday morning at 10:40 and the attendant quotes me 20-25. Since I have to be at work down the street at 11:45, this is perfect. A few minutes later a different attendant comes out and quotes me 15-20. Ok great. NOT TIL 11:25, 45 minutes later, do I pull up to the first position. Only to now have someone come out and tell me another 10 minutes???? I ask the attendant how much time on the car he says 20. So I was quoted an 20 min wait only to wait AN HOUR for nothing as I had to leave to go to work. TOTAL waste of my time they could have been avoided had they corrected quoted or continued to offer updates which they failed to do.
