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December 2023 by Michael Salih
I have had the best experience at Visionworks! From the moment I walked into the store, the store manager and the technician greeted me. You can tell that they enjoy what they do and they bring their best selves to work and their customers. The doctor was outstanding. She took the time to discuss my current vision challenges, and she put me at ease throughout her examination. I would highly recommend the Fairfax location off Pickett Road!
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November 2023 by M M-B
The people here were so helpful and friendly — best experience I’ve ever had at the eye doctor!A special shout-out to Darecksi (not sure how to spell her name), the associate who helped me. She took such care and time with me and made my whole experience really lovely and anxiety-free.I had been putting it off going to the eye doctor for a while, but randomly walked in on my lunch break to check my insurance coverage.The staff were so patient with me and helped me look up the benefits for both plans I was on. I was able to get an appointment for the end of the day, and they even did my pre-test right then so my later appointment would go faster!The doctor was friendly and efficient and answered all my questions.The staff helped me figure out which insurance would get me the best deal and even helped me pick out my frames!I get so anxious at these kinds of things, and can easily get decision paralysis. But the people here were amazing and I left feeling happy and calm. Least stressful eye exam ever!
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November 2023 by Stanzi Lowe
Mo did an excellent job of problem solving a tricky situation for us. He went the extra mile to avoid us making an unnecessary purchase and had very helpful suggestions. All around great experience with all the staff here.
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November 2023 by Andrea Mejia
The staff are great its clean, but please be careful with the payments. I find it wrong that the lady charged me once then saying it didn’t go through when it said pending on my end then I had to pay AGAIN and said that one would only go through not both. I wait 48 hours like the lady said and I was charged. Now I am behind a bill and getting charged more because of they charged me twice and I just find it wrong that they will charge then complain that the computer doesn’t work when if they knew that why would you use it and put myself at jeopardy.
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October 2023 by J. J.
The young lady at the front was very helpful. Fixed my glasses, no charge. Wish I remembered her name. But just wanted to leave a good review.
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September 2023 by Avery Mallory
10/10 Staff and overall store. The staff were so nice and helpful. Tamana did a wonderful job on helping me find the perfect glasses. She was also very friendly. That was the best experience I’ve had getting glasses!
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September 2023 by Rachel Warme
Easy to get appointment same week. The front office staff took time to explain my insurance benefits and to help me select frames. The optometrist did a careful, thorough examination and explained all my options (ie did I want to have eyes dilated). She asked lots of questions and really took time in adjusting the lenses for my change in vision. Am planning to send my other family members here for exams and new glasses.
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August 2023 by Hannah Khan
This was an amazing experience. Tamanna provided great customer service and was very purposeful, professional, and knowledgeable. I needed glasses to Supplement my contacts and I needed them quickly. The turnaround time was very quick and very cost effective.I will definitely be Coming back to Vision Works.
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August 2023 by L.A. Wells
I usually stick to pretty tame styles for everyday wear but decided my eyewear needed a punch. Even though I was all over the place, Tamanna helped me narrowed down my favorites. Then, she left me to try on frames so she could help someone else. She was really personable with me and the other customers. I made my final frame choice and Tamanna gave me a good deal that was right on my price point. Can’t wait to wear them!
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July 2023 by Reginald Darius
Fantastic experience. My appointment was on time, all test conducted in a very efficient manner . I received fantastic support in choosing my frame the options are great.
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July 2023 by Kamaria Olubayo
DJ and Tamanna displayed excellent customer service.DJ is kind and patient, he initiated locating my insurance provider. And together they save me a lot of money.
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July 2023 by naomi kennedy
Had a wonderful first visit at Visionworks in Turnpike Shopping Center today! Tamana was incredibly helpful with sorting it my insurance and was able to schedule an appointment for me the same day I called. The rest of the staff was very friendly and sweet, as well, and Dr. Ma very graciously worked with me to get my contact lense fitting done on the day of my appointment. Overall a wonderful staff, clean office, and excellent service! Thank you!!
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July 2023 by Mary
Mo took wonderful care of me from the very moment I walked in the door. Was very nice and helpful with explaining how my insurance works to picking out frames and what looked good on me. Very very good and helpful!
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July 2023 by Toni B
Jim and I so happy that we made appointment s at Visionworks! The caring and professional customer service is at Visionworks. Jim and I will be going for our yearly eye exams at Visionworks. My son will be experiencing the same courteous people this Monday!
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July 2023 by Jason Cruz
Mixed feelings as my initial and second visits were good, but I have been waiting for a pair of glasses with no updates from the store about them.Patient intake was smooth, the patient coordinator was very clear about what the store offers and was also very knowledgeable about my insurance.The doctor I saw was clear and detailed and answered any questions I had.After my appointment with the doctor, I went back onto the floor and was choosing my frames. Maybe incorrectly, but I felt I was being a little rushed by the PSC while I was trying to choose my glasses. I picked two pairs and ordered. The first pair finished before the estimated completion date, but the second pair is now 5 days late. I haven't received an update from them and will contact them to refund as soon as I can.
