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April 2023 by S. C.
This was the first time that I could not return my order. I bought a ankle protector from this store. I tried it and it was too small. I exchanged a large one. However it was still too small. I went back again, and asked for a return. The cashier said I open the box, and it was not allowed to return anymore. I couldn't believe what I heard. Very bad store. I think that is why not so many customers there. Do not visit this store.
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January 2023 by Kenliii E
TERRIBLE service in the pharmacy dept and the white tall cashier w/glasses needs basic manners and home training. They are rude!
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December 2022 by Kendiii E
TERRIBLE service in the pharmacy dept and the white tall cashier w/glasses needs basic manners and home training. They are rude!
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November 2022 by Jimmy Kuang
Went to get vaccine shots and was very pleasant. Enjoyed short and sweet conversation with the nurse to calm my nerves.
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November 2022 by John Alfieri
Usually pretty good but I have covid and called to get some advice on medicine that could help with the cold and cough from Covid. I waited on hold for the pharmacist for over 20 minutes to that annoying recording and finally gave up.
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November 2022 by Rachel Infantino
I wish I could give zero stars. This pharmacy has been nothing but trouble. I've called multiple times today and put on hold then hung up on. Finally after 3 hours I got a hold of someone. The pharmacist was very rude. Didn't want to listen to me. Cut me off multiple times and told me I was wrong. I will not be using this pharmacy ever again!
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October 2022 by Laura Smothers-Chu
Calling the pharmacy directly is now a VERY frustrating process. I've been on hold for OVER 30 minutes and I NEVER reach someone, even though "there's one caller ahead of you." Then, the recording switches to "the staff is answering other calls" -- no indication that I'm the next caller, or the current caller. I'm switching to another pharmacy because of this major technical bug. Customers need to be able to reach the pharmacists in a timely manner on a phone system that actually works, especially when call volume is increased due to boosters and vaccines needed, in addition to prescriptions. I used to love everything about this pharmacy, but until they fix their phones, I'm giving up on them for now.
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October 2022 by Caroline W
Overall - I got my medicine. Issues were plenty though.Called in the prescription, it wasn’t ready for a long period of time…Arrived to very poor customer service at the window. Never really experienced such nastiness from a pharmacy employee. Swapped my pharmacy right after I left. I do not recommend. Many other choices in the area - AVOID this one.
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October 2022 by Shambhu A.
Have been on hold for the pharmacy for over 45 minutes... 30 minutes ago, the automated message said there was just 1 caller ahead. Either they are very understaffed or the ones working there should be fired...
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September 2022 by Ginny R.
Joan S., the pharmacist manager was so unnecessarily rude and unprofessional on 9/14/22 that I decided to leave a review. I needed a glucose monitor, prescribed for my cat by her veterinarian. Couldn't find it anywhere but this Walgreens. I'm waiting on line and she comes up to a window that had a big red sign in it saying, "next window please" and says "what can I do for you," but never takes the sign down. So I'm talking to her over the sign and I hand her the prescription the vet sent me electronically - which I printed - and before I could say a word she condescendingly says, "what is this? A photocopy?..." she turns it over and then back and continues, "we don't accept photocopies." Then she looked at me angrily. I said, "this is for my cat. my vet sent this prescription to me last night via email because my cat was just diagnosed with diabetes," and I showed her the email with the actual prescription attached on my phone from the vet's email address." I continued, "They didn't know where I could find one of these devices so I'm bringing the prescription with me everywhere today, and I only have today because it had to be "attached" to her tomorrow morning." Meanwhile, she's looking back at the prescription, nodding her head up and down while I'm talking, and then said, "it's federal law and I won't break federal law for you." Unreal. Major hostility in her voice - like I asked her to dispense controlled substances. I replied, "I have printed out a copy of the prescription the vet sent me for this diabetic device for a cat, she's very sick, hence my urgency. This is not a photocopy. And this [showing her my email again] is the signed original - it's just in electronic form." She said she needed to call the vet to get them to send a prescription directly to them but she couldn't "work on it" until the afternoon. Said she'd text me when it was ready so I could come back and pick it up. Joan S with all her 15 years of people-pleasing experience and devotion to her patients - as mentioned on the Walgreens website - never called the vet, never called me, never followed up on anything. I had to cancel my vet appt, start from scratch today, but guess what... I got the Rx filled at another chain in 20 minutes. This "Federal law" must be up for interpretation when an employee feels like doing their job. And I'm lucky because as I said, my cat is very sick. This inexcusable attitude and lack of work ethic is shameful. From beginning to end. There is no excuse. I never walked into a Walgreens before yesterday and I never will again. Zero stars.
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September 2022 by Joe Lowther
Don’t get a PCR test here — no line but it took 45 minutes to get a test that was self administered!
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July 2022 by Gene Alim
Excellent pharmacy service all the time. Jonathan Erazo and his staff are very helpful and always on time for prescription renewals! I've been coming to Walgreens on Nutley Street, Fairfax, Va. for the past 2 years and highly recommend this Walgreens. Thanks!
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June 2022 by Urmila C.
Really glad they have a drive through pharmacy. The staff is hit or miss. Sometimes they are great and sometimes they just don't care but overall, glad to have this easy access location with a drive thru.
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June 2022 by Jon Allen
They are understaffed and an assembly line. Do not have the staff available to answer anything but the most basic questions when you call. Shortage of staff in America and they are feeling it.
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June 2022 by Jesse Nice
Solid, staff and pharmacists have always been helpful.
