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January 2023 by Vikram P.
The worst bank. The most difficult work with. No problems can be solved here. And alwayyyys always saying calls back for updates, and you call them back to get update zero clues
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April 2021 by Jamyang J.
Terrible customer service at the bank. Worker there are very unprofessional and not helpful at all.
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August 2018 by Franck B.
Bottom line we were denied a notary on documents. I am not sure if it was their policy or discrimination. Read on for details... Update. We spoke to the manager of the branch and he has no idea how it happened or why. He had no answers for us. He said it is their policy to notarize all documents. I am guessing we were discriminated against by the employee. I am currently removing my account. My wife and I both have accounts at Wells Fargo. Mine is only for a transaction from June and hers for many years. We just purchased a piece of land and needed notary work done. My wife called ahead of time and made it clear what this was for and we were told to come in and it will be notarized. The notary approached us and asked what it was they were notarizing and if Wells Fargo was on the loan. The answer was "no" but we had called ahead. She went back to talk to someone then seated us in her office. We handed her our valid Virginia driver's license. We were then told instantly she could not verify our identity. We both have accounts there and she now has our VALID state issued I.D. She said there is another kind of notary that can verify I.D. WHAT?? A notary witnesses signatures and certifies that they are ours by watching and checking I.D. She had two forms of ID from us and was holding our money (for now). My wife has had things notarized at another Wells branches without them being Wells documents no problem. They were happy to take our money also. It makes me wonder what was really going on. I know two notary agents at my office but I don't use them in order to keep things clean. I showed them the documents and very quickly they said any notary should have been able to sign it. I bank at Burke & Herbert, great local bank. My wife and I took the documents there and they were completed in a VERY professional manner and with a smile. He scoured our documents to make sure he and we didn't miss anything. He even made copies of our license because he saw we needed them. We didn't even need to ask and that alone helped us a lot and saved us a trip to a copy center. He also heard my wife say she may have lost her pen as we were walking out the front door. I turned around to see him looking for it in his office without us asking. Each person that worked at the branch said hello when we arrived and every one said have a nice day on our way out. This is the difference between a customer service driven bank and one out for money. My wife opened an account at Burke and Herbert while we were there. Remember we had money in Wells as a result of a very profitable home sale? Well that is ALL getting transferred to B&H. Your treatment of us has just lost you a lot of money you could have been earning interest on. Think hard about how you treat people. Hasta la vista Wells.
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December 2016 by Mick J.
If you're thinking about banking here, think again. Read the news for heaven's sake. Wells Fargo has been engaged in the unethical business practice of signing customers up for extra accounts without their knowledge. This alone should cause any sensible consumer to move their accounts out of Wells Fargo. But my criticism here is for this particular branch -- in particular -- the branch manager, Danny, and the Wells Fargo V.P. at this location. If you have a problem, don't count on them solving it. Save yourself a lot of time and visit a different bank (or a least a different branch of Wells Fargo Bank).
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October 2016 by Chris M.
Two weeks ago I was shopping for a car loan. I went to several banks and all of the banks I went were quoting me low interest rates, ranging from 4 to 4.5% interest rate for a 20k car loan, except Wells Fargo. Wells Fargo quoted me a 7% loan! I have excellent credit so I was very surprised to find out what they were offering to me. I did a seach online and I found out that Wells Fargo has a history of predatory lending to minorities in California , not too long ago. A week later it came out in the news that Wells Fargo employees were creating false accounts at the expense of their customers because of an incentive program geared towards their own employees. I would not even think about doing any business with Wells Fargo after knowing how they operate business and I recommend for you to do the same.
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August 2016 by K A.
Molly best service manager in this branch really trying to help customer and leave satisfy , branch good and clean , two ATM outside , fast service and no waiting .
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April 2016 by Shirley S.
I would give them No stars or less than that if it was possible. The staff in the branch is unhelpful and uncooperative, plus do not make any effort to resolve situations that they themselves cause. For some reason, transfers from one's own account to one's own account in their bank is something their incompetent system and "policy" needs at least 48 hours to processes, even when accounts are linked. For some reason, they do not notify you of this and it appears immediate when doing this online. For some other reason, they cannot cancel such a transaction in order to allow account holders to withdraw the amount for their own use within the same day, because it was done online, the teller claimed. What is the purpose of having bank branches in the first place if they cannot do anything useful, or give you your own money? The teller made no attempt resolve the situation, but claimed if the transfer was done in the branch, she "might" have been able to handle the transaction in a timely manner. Regarding their policies and mobile app (security), it doesn't include any verification when adding accounts for transferring purposes. It also doesn't seem to understand or care that individuals sometimes want to transfer their money to their own accounts at other institutions, so it doesn't allow that capability. This app however, does allow for transferring money from your own accounts elsewhere to your WF account, which entirely defeats the purpose of adding an account on the WF app to transfer to. It also sets a low limit for transferring to others (the only other attempt of getting access to your own money with these thieves). Regarding trying to get international currency for travel, it takes them much longer than they state. If you are in the unfortunate situation where you must work with them to do this, be prepared for them to mess it up, so check on them several times to make sure they even made the request in the first place, check daily when it arrives, etc. also, expect them to charge you a fee to do this. In sum, with WF, access to your own money is a privilege, not a right. They take forever to process unnecessarily, their staff leaves something to be desired with their service, their app doesn't follow basic security protocols and is basically useless. Please go elsewhere and save your time, money, and rage, as I'm sure others have essentially stated.
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March 2016 by Cletus V.
Very customer friendly, professional and helpful staff. I have banked with Wachovia/Wells Fargo for 22 years and have used this location 3 times, always enjoy banking with these guys.
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September 2015 by Frances M.
This review is not just for this branch, but for the whole bank. Before I joined Wells Fargo, several friends and family warned me not to, but my company used them and it was easier. Yet another lesson about taking the path of least resistance...often not worth it in the long run. I think I may be spoiled by having banked most of my life with a small town bank in TN or with a teachers' credit union in NM. This is my first experience with one of the big banks. So, here is the story...originally when I started using Wells Fargo it was Wachovia. Wachovia actually was a great bank. Wells Fargo - not so much. I have been trying to cancel a transaction that was mistakenly put through by my chiropractor. They cancel the transaction the same day it posted as "pending" on my account. However, we are now on day 6 that the transaction has remained in pending mode. In the meantime, my car payment bounced and I was charged an NSF fee. I immediately went in to discuss this situation with the bank the day after the charged showed as pending. Basically, I got the run around from the bank person. Nothing was resolved. They said that there was no proof that there was anything wrong with my account and that the transaction should clear by midnight. I explained to the person that it had been "pending" for two midnights with no change. They said that this was the chiropractor's fault and likely it takes their system 3-5 days to process the cancellation. I talked to the chiropractor and they immediately verified with their accountants that the cancellation was received at my bank and provided me with written verification (which the bank person had no interest in seeing when I tried to show it to her). The next day the transaction remained in a pending status, so I called the chiropractor back and asked them to please send it through as a refund to my debit card. They did this and again provided me written confirmation that it was processed. I called the bank's customer service and they said that there was nothing wrong and that likely it would clear up in a few days. I said that was not acceptable and that the charge needed to come off my account. I said that when I make a return to a store with my debit card and the store credits the amount back to my card, it immediately shows up on my account (I have personally checked this out). I asked so why not only was the cancelled transaction not going through, but the refund was also not showing up on my account. They said again that this is likely a vendor issue, but that they would be glad to submit a dispute claim for me. I asked why they couldn't just address the issue and make the necessary changes. Just got stonewalled and repeated offers to submit a dispute claim. I finally gave in after considerable yelling and high blood pressure status and said fine file the claim. I then received a nice notice by email that they had received my claim dispute and gave me a number I could called for a status update. This morning I checked my balance to see if there were any changes to my account now that the claims people were investigating...no change - same negative balance in the same pending status. I checked again this afternoon and low and behold my deficit decreased by $35 but there was no indication as to why the balanced changed - no explanation on my account anywhere...so I took a deep breath and called the claim status number. OH BOY...another round of high blood pressure moments...the claims rep asked for all the pertinent information from me to verify who I was and then asked me what I was disputing. I said...well don't you know? I am calling to get an update on my claim...can you please give the update? She just repeated again the question as to why I was calling and what the claim was for. Soooo, I told her AGAIN the whole story. She says that there is nothing wrong with the transaction and that she can actually see where the cancellation came to them on the 15th and then the refund a f
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February 2014 by Katie S.
This is my favorite Wells Fargo in the Fairfax/Springfield area. There is very seldom a wait (even on weekends!) and everyone I have interacted with here has been extremely customer service oriented. Other banks should take note; a big smile, a handshake and a "thank you for being here" attitude go a LONG way with people in an area known for people rushing from one activity to the next. They also have two ATMs and ample parking in an easy in/easy out part of the Pan Am shopping center.
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December 2013 by Sweeterthan R.
Excellent customer service, very efficient, pleasant and courteous staff. Best Wells Fargo branch I have been to. The manager even walked me to the car after I withdrew some cash.
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June 2012 by Jessica M.
I agree with Daniel, terrible customer service. Ive been with wachovia for 7 years but now I m looking for a new bank. Few days ago I ve been told by wells fargo employ that it is what it is if I dont like it I can take my business elsewhere !!
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March 2012 by Daniel B.
Terrible customer service. I mistimed a transfer of funds from my primary savings account with another bank to Wells Fargo and I ended up having a couple checks bounce. The funds arrived a day to late. Well I went to Wells Fargo to see if they could waive the fees that they charged and they would not and when I told them I would close my account they did not even care and said they would give me a cashiers check for the balance in my account. So I went ahead and closed the account. I have been with Wachovia for over 7 years and I was appalled that Wells Fargo could careless about losing my business.
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January 2012 by Jessica K.
It's no longer Wachovia but now Wells Fargo but I have been going to this location since I've moved to VA. They have always been helpful and got what I needed done. It's a bit of a drive now because I moved but worth it because they take care of you!
