-
February 2024 by JC LANDSCAPING llc
The people who work there do not like to collaborate, I have been a customer for more than 10 years but it is not good to go there, poor service
-
October 2023 by C C
First time at this Fairfax branch and was very impressed with the service provided. I called the branch to make an appointment and Rodrigo was efficient and helpful.I met with Carolina the Premier banker who was very professional and knowledgeable and made recommendations based on my needs. The teller was great. The manager introduced herself and personally thanked me for my business. Keep up the great work!
-
October 2023 by C Leo
First time at this Fairfax branch and was very impressed with the service provided. I called the branch to make an appointment and Rodrigo was efficient and helpful.I met with Carolina the Premier banker who was very professional and knowledgeable and made recommendations based on my needs. The teller was great. The manager introduced herself and personally thanked me for my business. Keep up the great work!
-
May 2023 by Mercedes
I went to deposit cash in the account of a woman that cleaned my house and the teller said the bank doesn’t accept cash for deposit!. A BANK DOESN’T ACCEPT CASH ??? This is most ridiculous bank policy I ever heard. She didn’t let me deposit , she could have said I can accept for this one time only but no!
-
January 2023 by Helen Tran
Sarab helped us with our notary documents. She showed professionalism and perfection. Thank you. We will be back to this branch.
-
January 2023 by Vikram P.
The worst bank. The most difficult work with. No problems can be solved here. And alwayyyys always saying calls back for updates, and you call them back to get update zero clues
-
November 2022 by Hands On Real Estate
Horrible customer service. I’ve banked with them for years. And zero empathy on helping me set up a bank account with out an appointment. Sarah Mahawsh and three employees were doing nothing and sent me out. This is after me visiting two other branches were they’re was no bankers available..
-
April 2022 by Majid Ebadi
A very rude and rude manager does not work well at all
-
March 2022 by Worku Hailu
This branch Wells Fargo very bad customer care and no answer phone and the banker is not good attention for customer
-
February 2022 by Raadhika Vishvesh
I called to inquire about some services that I urgently required and gave my name and number to the staff, and was told I'd receive a call back in an hour. 6 hours later, I called back to check and was told by an extremely rude staff member that they were understaffed and would not be calling me back today (something they did not mention at all during my first call), and that they could not provide me with the service at their location (again, also not mentioned during the first call). I've been a customer for 5 years and am extremely disappointed in the quality of their service and will look at other locations, and possibly other banks.
-
December 2021 by Alex Vuong
Service is extremely poor at this center. I bank with many banks (boa, pnc, burke & herbert, & suntrust, to name a few). This is far the worse bank with regard to customer services. The bank was literally empty with no customers at 9:03AM on a Tuesday morning. That doesn't stop the two bank employees/officers from giving poor services and attitude. I am familiar about working at the bank since I've worked at one many years ago when I was in college. As soon as the bank's promotion is over, I will definitely close my accounts. Knowing that I was irritated, I told the branch manager that I would respond to the bank's survey, she snapped back and responded, 'sure.'
-
December 2021 by Vahab Shoar
I always get satisfied by this branch specially for smiling face of PONEH and her nice service!Thanks for Wellsfargo!
-
April 2021 by Jamyang J.
Terrible customer service at the bank. Worker there are very unprofessional and not helpful at all.
-
March 2021 by saed1100
Why do you have financial advisors when they are not allowed to advice your clients?!!!Wells farrago financial advisor don’t have any knowledge or experience. On top of that they are so scared to speak. Very disappointed.If you need any financial help or advice look elsewhere!!
-
February 2021 by Twana Ali
I use to deal with this branch since 2008 , and they was always doing good with customers satisfaction, but since the manager is changed with the new manager ( Sarab) , I’m never going to be there!!!!
