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April 2024 by Ly Cam L.
Becareful with Digital coupon Per Safeway policy, "Internet and digital coupons that have been electronically loaded to a Safeway Club Card are automatically redeemed at the time of purchase after the club card number has been entered". The receipt was not shown the price redeemed for the item I clipped digital coupons on my Safeway app. I asked customer service why it happened. They check my app for the items to see if it was clipped. Then they gave me cash for the difference. When I went home, I looked at the receipt. i found out another item that from the digital coupon i had clipped has not been redemm for the price. I bought only a few items so I could find out or remembered what items were from digital coupon clipped. I could have not detect this scam if I bought too many itmes, including the items that do not belong to digital coupons. So don't trust the digital coupon since Safeway did not program to have items with digital coupons to have automatically redeemed the amount as its advertisement.
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January 2024 by Jodi H.
This store is right across from me and I hate going there. The prices are high. Every time I do go, I overhear disgruntled employees complaining about their job and management or their scheduling and how they at soo unhappy or how the one dedicated employee is short staffed. I will only go if it's something I need urgently. I have tried to go occasionally, but it never changes it's been toxic employee atmosphere since I got here in 2016. Only positive I can say is Starbucks staff are nice and the store is fairly clean and stocked most times.
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August 2023 by G D.
I live right in between Safeway and Wegmans. Wegmans is just about all around superior to Safeway - for the most part. However, one thing I truly appreciate about Safeway is certain people who work there. They brighten my day whereas Wegmans, albeit friendly staff and helpful are just too pre-occupied with the vast crowd of people bombarding them that I can't seem to get that personal touch and attention to detail I've become accustomed to at Safeway. 3 staff members come to mind right away - DOROTHY! Kim & Randy - all 3 are fantastic people and as long as they're working there I'll continue to snub Wegmans. Can you remember when youve been on a first name-basis friendship with staff at a random business?! These 3 put me in a good mood, it's a joy to see them every time I'm there. I've also brought by friends and family members who've had the nicest things to say about them. Props to whomever hired these 3 fine employees - and more importantly genuinely decent people who've somehow managed to make grocery shopping enjoyable.
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July 2023 by L C.
Seafood department manager isn't very friendly. Ever since I went to another Safeway and was offered to have my crab legs weighed after steaming them, I will never pay for them frozen again. You pay for a whole pound and it is just ice. So if you get three pounds, you're walking out with two. IF THAT. It's a way to get over and it really is a scam to not do otherwise.
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December 2022 by Flair J.
This is a review for the pharmacy. It's a busy day today at the store, but Ali provided exceptional customer service and went out of his way to help us. I'm grateful for his help and impressed with his professionalism.
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July 2022 by Malchik R.
I came into this store tonight to pick-up one of their $7.00' tuna sandwiches. I ended up leaving with the tuna sandwich, as well as, a twelve pack of pellegrino water. They have a pretty decent selection of pre made sandwiches, but I'm a creature of habit, and I really like tuna because of the health factor. I've been to this store on several occasions, and I've always had a decent experience. I have never witnessed any shortages of items, at least for the things that I buy. The store is tidy and clean as you would expect. I paid for my items with the self checkout lane, so I didn't have an interaction with an employee. The sandwich is delicious as always, and a great value!
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February 2022 by Joe J.
Safeway in Virginia is almost never the highest quality of grocery store, but this store easily takes the cake for the worst. The meat department often is under stocked and the selection absolutely sucks in every way, not to mention it smells far worse than any other meat department I've ever entered. I swear I can walk in on any day and find items that are either opened or expired. The cheese coolers look like there's a black goop or mold plastered across the black wall that would make any and all cheese available unappealing, if it was even stocked with enough cheese to buy in the first place. Every time I enter, there are never ever enough cashiers and lines form all the time. While the Starbucks is very nice, clean, and new, I swear they need maybe 50 more employees just to keep up with the volume of orders. If you are going there for a quick morning coffee, you may have to sit down for a minute cause whoever is in charge of hiring is utterly incompetent. The men's bathroom is a disaster and seems a decade out of date, despite clear spending on updating unimportant fixtures to "beautify" an already disaster of a store. Every employee I interact with seems perfectly fine and friendly, I always get the best service, I just can't understand how the management is so disorganized as to prioritize small details over the failing health standards throughout. I've worked in grocery stores before and we never would've gotten away with that standard when the health department arrives to inspect. I don't know if they just don't have a store manager or if the store manager is stingy or what but my god hire more employees the environment and standards suck and are straight up unsanitary. Never buy anything fresh from this store i swear. The wine section and floral sections are beautiful and it would be a crime to not commend that, and the Starbucks and bakery are very nice quality, but the major bulk of the store could not be any worse.
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September 2021 by Amber G.
I received my order at pick up area, didn't find out until back home. It is not acceptable to provide your customer with the mould on organic strawberries!!!
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August 2021 by Mike M.
Lines are to long. They need more employees. Isle items are usually not neatly stocked. To many items on sale (all Safeway's). Just lower the price! I lived near this store for many years, but drove a little extra to go to Wegman's. I think Wegman's is doing 10 times the business of this store and most other Safeway's. They need to figure out why.
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May 2021 by DC P.
Absolute ripoff. Tried to buy 6 sale items today. Two rung up without the sale price. This, in my opinion, in not an accident or error. Be prepared to spend an extra 15 minutes at checkout to escort the idiots around pointing out the problems. Buyer beware!!!!
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April 2021 by Jill C.
This review is strictly of the Customer Service desk in relation to receiving a Western Union transfer. I've never had to send or receive a transfer before, but my bank suggested it as a workaround when my electronic transfer of funds between banks was delayed by 72 hours and I had to pay a contractor at my house same day. She initiated two Western Union transfers for $999 each, she sent me the money transfer control numbers (MTCNs), and looked up locations where I could pick it up. She said "Any Safeway grocery store can do it." I arrived at 6:30pm on a Monday. I waited about 4-5 minutes with two wriggly impatient kids as the Customer Service desk helped a woman trying to buy cigarettes and lottery tickets. There was only one employee working the desk. When it was my turn, I explained what type of assistance I needed. She seemed unsure, so a manager was paged. Clearly not many people have a need for Western Union transfers, or at least not on the receiving end. After I showed the MTCN and my ID, she started to process the transaction and then said "I can give you $500 in cash, and the rest will be a money order." I said, no - the reason we did a Western Union transfer was so that I could receive cash to pay my contractor. She said sorry, that's store policy. I said, "Well your other Safeway cashed out one transfer for $999 just fine 2 hours ago. Why does your store have this policy and the other does not? Aren't you a corporate chain?" She said every store sets their own policy and there was nothing she could do. I wasn't about to initiate only a partial payout of a money transfer, and then run into headaches later as I explain why I only received some of the $ and not all. So we wasted 15 minutes in total here, and I had nothing to show for the trouble. This was Safeway #2 of 3 in my odyssey to get the second Western Union transfer processed. It was amazing the lengths I had to go to for two Western Union money transfers. Seriously, don't advertise you're a participating Western Union transfer location if you're only willing to take $ for outgoing transfers and aren't prepared to receive and cash out a transfer. Secondly, there shouldn't be some store policy that precludes someone from receiving a full transfer. The maximum transfer is $999, and you as a participating store should be prepared and willing to honor the full transfer. I understood not having enough on hand for two, because I know Western Union transfers are a bit of a holdout from a bygone era; but be prepared for at least one!
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December 2020 by J B.
I have never liked this place. Today makes me dislike Safeway even more. It is Christmas Day. The Safeway website says they will remain open until 4pm. I arrived at 3:15 pm and there was a line in front of the closed store. Everyone acted on what the hours posted. This of course is added to consistently rude employees. I am sorry, Safeway just sucks! There are so many other options,.
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November 2020 by Sandra A.
Walked into the Safeway to see more than a half dozen people not wearing masks. When I asked Daniel--the store manager on duty at the time who seemed irritated that I was asking-- why there were so many people not wearing masks, he responded that Safeway isn't implementing a mask policy and never has. WHAT?!! Seems like a strange and inappropriate response when there is a mandatory mask mandate in VA, there are signs on the doors that masks are required and the COVID infection rates are increasing. This is the last straw. The customer service there is always subpar and management doesn't seem to care about any of it. I won't be shopping there anymore. Do better, Safeway.
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November 2020 by Randy B.
Their self-checkout machines need to be replaced. Each time I used one, it would tell me 'Please scan the last item placed in the bag', which, of course, brings the suspicious Indian attendant over to eyeball me. She knows I've spent countless thousands in that store, and yet when the machine starts its erroneous chatter, she'd rather ask me to 'rescan' something I've already scanned than look into fixing it. I told management, but the machines are still there. I no longer shop there. Also, why is their produce always spoiled?
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June 2020 by Alex D.
I've lived in the area for over 2 years. They are open 24 hours. Fruit, vegetables and flowers are fresh and meat/fish section is fresh. So not sure why they got a 1.5 so I'm a little perplexed. Just wanted to say my piece. If you live close to this place like myself it is a great grocery store.
