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December 2023 by Donny Scanlon
Super amazing staff at this location and super helpful and friendly
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December 2023 by Gokhan Sarıgül
The most beautiful shopping place for your kitchen!
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December 2023 by Shannon
Charged shipping for a pick up in store. Was met with a "I don't care. Not my problem attitude "
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December 2023 by Drew Hunt
Won’t sell the floor model when it is the only item remaining. Don’t bait the customer with items you are not going to sell. That leads to frustration and dissatisfaction.
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June 2023 by mana nozad
Unethical Business Practices:I recently had an unfortunate experience with William-Sonoma that has left me feeling extremely uncomfortable and dissatisfied. As a long-time customer and trade program member, I had always trusted the company and made numerous successful purchases in the past. However, during my last transaction, a series of issues arose that completely changed my perception.It all began when I visited the store to take advantage of the Memorial Day sale and purchase a Japanese chef knife, the Shun Kaji 7". They were out of stock at the time, and the representative had to place an online order on my behalf. While entering my payment information, I noticed that the representative manually punched in my card details, which struck me as odd, but I didn't dwell on it at the moment.When the order arrived on time, I eagerly opened the package, only to discover that the knife was visibly used, with watermarks and even a chipped blade. I was shocked and disappointed by the lack of quality control. Determined to resolve the issue, I promptly returned to the store the following day, expecting a smooth exchange process. However, I was met with unexpected obstacles.To my surprise, the return process took a staggering 45 minutes due to what the representative referred to as "recent return policy changes." It became apparent that the store manager, Nada, and the representative doubted the legitimacy of the 50% off sale for that specific knife, despite me having the receipt to prove it. After a lengthy back-and-forth, Nada finally agreed to provide a replacement knife at the discounted price, but with a catch. I was required to pay the full price upfront, a hefty $317.95, and only after the knife was delivered to the store would they process the refund of $158.97.Days later, when the expected delivery date arrived, I noticed a pending charge of $317.95 on my Amex card, in addition to the initial fully processed charge of the same amount. This discrepancy prompted me to contact the store immediately to seek clarification. However, the representative I spoke with, Claire, failed to address any of my concerns or offer any guidance on resolving the issue. Instead, she seemed more interested in justifying the charge and the extended back-ordered delay of almost 7 months.Feeling increasingly frustrated and disappointed with the lack of satisfactory customer service, I decided to reach out to the online customer service department to cancel my order. It was during this conversation that I discovered the alarming and high-risk policies employed by William-Sonoma. I was informed that whenever an item is back-ordered, the customer's card is temporarily charged for the full amount as a hold, which should disappear within 24 hours. However, this process is repeated every two weeks until the item is back in stock, meaning the customer's card information remains in their system for an extended period of time. Learning about this policy shocked and appalled me, and I immediately requested a full refund.As a result of this disheartening experience and the unethical business practices I encountered, I have made the decision to never shop at William-Sonoma again. I also feel compelled to warn others about these concerning issues and advise against placing online orders with the company. It is my hope that by sharing my experience, others can avoid the frustrations and disappointments that I have endured.
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March 2023 by Matt Moore
Top notch customer service. I went here to check out a pizza oven before I purchased it online. I was so impressed with Rida the sales associate, that I returned and purchased the oven from the store. This type of customer service is what is needed to draw people away from the soul-less online amazon shopping experience. We need more Rida's. Thank you, and I would not hesitate to buy my next kitchen need from this location.
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December 2022 by Gul Sah
RUDE EMPLOYEES ! Today we went to this ws location to check out and buy a coffee machine for my friend. There was a breville machine plugged and running, had coffee beans, water and everything in it with a espresso cup under. The cup was sitting there already filled with hot water. We touched the screen to check what features the machine has. An employee came and started to yell us as if we were children ! She told us “ this is not for you to play” ! I was trying to explain her that the cup was already there and we didn’t run the machine, she THROW that water onto our feet to the floor. Water splashed to our shoes and pants. We were shooked! I had my little baby with me so we didnt argue with her we just left. Never ever going to that store again. What a terrible attitude !
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December 2022 by Marie “Happy girl in Virginia”
Love their table setups, had to purchase some Christmas plates to try and replicate their tables. Such a fun place to see new kitchen gadgets and ideas.
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November 2022 by Nancy R.
William Sonoma has all sorts of kitchen and cook ware and home goods and prepared foods which are all really great. But, one of my favorite things, which they have started back up again after pausing for Covid, is their cooking classes! Most of the classes tie in to a cook book which you can buy along with the class. The latest one I did with several friends was for the new Ina Garten cook book. The store chef chooses several of the recipes and you watch them being demoed and then you get to eat! Win/win/win!Several past ones focused on the instant pot and how to use it. Other more recent classes focus on holiday baking, such as the free Thanksgivingcooking classes they had last Saturday and this past Saturday. Thechef/instructors are really knowledgeable and very friendly. They are always happy to answer any questions. And, did I mention that you get to sample everything they make?! The store has said that will even put a class together for you if you can gather a group of six or more people to sign up. It is a lot of fun and a way to get comfortable with some of the great products you can find in the store.
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October 2022 by Stella Black
Never have I ever had an individual breathe down my neck so incessantly. I went to go buy an automatic wine opener and it seems like I was profiled as soon as I walked in. The employee offered to help me as soon as her eyes landed on me and she walked me over where I needed to be. While I was browsing she stood uncomfortably close (We're still in a pandemic, talk about social distancing) and I could feel her eyes burning a hole through me. This was probably the most off putting experience I have had, I've never been treated like this at any other Williams-Sonoma stores before, will not be back to this location.
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July 2022 by Young Kim
Could you please teach your young employee the basics and how to handle the fragile wares, had shopped before and the mature employees were nothing but a pleasure and gentle with how they handled the product when checking out.
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May 2022 by Sheritta W. Taylor
I'm still in disbelief! Went to WS yesterday afternoon to pickup a few kitchen staples. We were immediately greeted by a store associate who was obviously very sick- evidenced by her incessant, wet cough. In an effort to avoid her, and because we know the layout of the store very well, we declined her assistance. She was standing at the front of the store, but you could hear her hacking all the way in the back. To make matters worse, she came by to "check on us." While still coughing and covering her mouth with her hands, she proceeded to pick up various merchandise to show us. PURELY DISGUSTING!!! We quickly took our item to the cashier, leaving behind the things that we actually came in for (they had been contaminated by the sick associate). While we were in line, this sick woman is again hovering near customers coughing away into her hands. No stopping to wipe or sanitize her hands. She then has the audacity to try and wrap and bag our merchandise with her nasty, wet, contaminated hands! NO WAY! My husband immediately grabbed another bottle of olive oil, we demanded that another store associate ring up the charge, paid and immediately left. I cannot believe this woman was allowed to remain at work. This is a disgrace and a hazard to customer health. Will not be returning.
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May 2022 by Sheritta T.
I'm still in disbelief! Went to WS Mosaic yesterday afternoon to pickup a few kitchen staples. We were immediately greeted by a store associate who was obviously very sick- evidenced by her incessant, wet cough. In an effort to avoid her, and because we know the layout of the store very well, we declined her assistance. She was standing at the front of the store, but you could hear her hacking all the way in the back. To make matters worse, she came by to "check on us." While still coughing and covering her mouth with her hands, she proceeded to pick up various items to show us. PURELY DISGUSTING!!! We quickly took our item to the cashier, leaving behind the things that we actually came in for (they had been contaminated by the sick associate). While we were in line, this sick woman is again hovering near customers coughing away into her hands. No stopping to wipe or sanitize her hands. She then has the audacity to try and wrap and bag our merchandise with her nasty, wet, contaminated hands! NO WAY! My husband immediately grabbed another bottle of olive oil, we demanded that another store associate ring up the charge, paid and immediately left. I cannot believe this woman was allowed to remain at work. This is a disgrace and a hazard to customer health. Will not be returning.
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April 2022 by M Boone
I like this store a lot. It is well laid out, very clean, and extremely organized. Not only does it look great, but so are the people. Brenda, who runs it, is patient, friendly, and very much willing to be a constant liaison with customer service. She helped me get a broken pizza replaced twice with a smile :)
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April 2022 by SugarD09
I came in just to browse and found a new/honeycomb set that caught my eye. Claire (I believe her name was) was amazingly helpful in helping me locate the items from the set, even going around the store to find items that hadn’t been put out yet (the collection is new). I didn’t feel pressured to buy everything she suggested and she helped me find a couple of great pieces to build out a bar cart for my husband. Great experience! Claire is the best ?
