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May 2023 by Zombie Guy
Had a great experience with this company and the delivery man Derrick was very nice and helpful I will be a returning customer
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November 2022 by Billy Wayne
Beautiful furniture, great location, excellent service from staff member Darian.
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September 2022 by Zayra Mendez
This is an Furniture Store with really bad bad service for replacement parts of guarantee.. I've been waiting my rails for a queen bed since 4 months ago and when the guys came to my home with the "new pieces" (they are kindness and friendly for they I don't have complain) they had the wrong pieces twice times.. and then I've been calling them week by week and they said next Wednesday and I really mad and disagree.. Please I don't recommend you this furniture store! At the beginning they are very kindness and friendly but when you have a complain and when they know that you are calling they change the voice tone!
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August 2022 by Teeny Summers
Extremely nice staff. They were all very helpful. I would highly recommend this Radford store.
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May 2022 by Austin Layton
2000+ dollars later and couches fell apart within a year of having them. Back and forth with the lady for a month to tell us she couldn’t do anything with our warranty. Take your business elsewhere!
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September 2021 by Angie Massie
Excellent customer service.....Furniture good Quality and priced right...just bought the Bluetooth electric fireplace and I just love it!! Actually the Bluetooth was a nice surprise didn't realize it had Bluetooth capability!!!
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November 2020 by Joann Tindale
I wasn't expecting to find a Badcock furniture store up here in Virginia but to my surprise they do.(We have them here in Florida) I stopped in and Was Immediately Greeted By a person named Robert. He handed me a sales flyer and proceeded to tell me about their In house financing and plans. (By the way he was very friendly and knowledgeable) I walked the store a bit and it reminded me alot like home. Beautiful decor and furniture as always! I highly recommend this location and Robert in particular as well as Badcock in general and will definitely continue to shop with them in the future.
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October 2020 by Johnny Littlehawk
Nice store, clean, good selection. Robert was helpful and showed me with what was available now to order or get from their bargain room.
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October 2020 by John Bekner
Very pleased and satisfied!I bought a mattress for my son and Brooke from the Fairlawn store in Virginia was very helpful. She shared deep knowledge of the products helping me make the perfect decision on the best mattress for my son. She answered all my questions and was always respectful making the customer feel like a priority. I will definitely be back for more, maybe a living room suite? :)
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October 2020 by Steven Cook
Went in and talked to Robert about a lift chair. He knew all about them. Helped us a lot, and tried to work with my budget. Gonna bring my dad in this weekend to try one out. Prices really good on lift chairs there.
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April 2020 by cal gravley
Great helpful staff,good quality products
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March 2020 by Kelli Sowers
I wouldn't even put one star if it was possible. The way the employee's act is embarrassing for the whole company. Completely unprofessional. Rude. They cuss dramatically and make fun of customers, i am just in total disbelief. Even the manager herself is just always cussing, being disrespectful. It's a shame, really.. If you want customer service they will quite literally tell you they don't care and then laugh at you. Disgusting.
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March 2020 by cossondra yates
Great furniture store and the staff is so helpful and nice
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February 2020 by Jennifer Cook
Great prices, and selection. Helpful staff.
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December 2019 by Allyson Akers
We have spent thousands of dollars in this store, we bought a bran-new couch that was dysfunctional and was under a one year warranty, we have called multiple people in management that have all failed to fix the problem that is still under warranty. They did send someone out to look at the couch and order the new part but never heard anything back from them and claimed they lost our file and will not come back out to fix the problem nor will they call us back. This store will take your money and you dont get what your paying for
