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February 2024 by Nikki Slusher
Excellent service and product. I have used in the past for screen printing on polo’s. This time, needed a product for a conference to place in “swag” bag. They were eager to provide suggestions and guidance to bring my idea to life! Their customer service is expeditious! Would highly recommend!
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May 2023 by Andy Duncan
I am overall happy with the product (87%). I was not overall happy with the experience (54%). Nothing against anyone personally, this strictly business talk. I bumped you back up to two-stars for taking the time to respond even if you are not wanting to fully hear me out. (Careful, you could end up with 5 stars) I get it, you can't please everyone. I'm pretty simple and easy-going so I find it oddly entertaining this has happened to me. If Customer Service isn't a problem in your eye's, I will label failures for you as: (CSF #). I was told by your employee I would have my design native file ( RU was going to print flyers, all premise of day one conversation) and that your designer was busy and I would eventually get it. It is not a misunderstanding when you are told you can have the native file when you specifically ask for the native file...Yes, I drew the original file and hard drive wiped. (CSF#1) (3 times reassured over the month + process, but I'll count as 1) Now, you are telling me I won't receive it while I've been beyond patiently waiting for 3 months? (CSF #2; someone isn't being accountable for what they told me) Do you understand the frustration yet? My complaints are based on solely on what I was told. I was originally told 2 weeks turn-around for shirts and hats (Outstanding). I said I approve design cost if under $200 on day one. I showed up the following week needing to approve a $75 design charge (one week lost not great). (CSF #3, I told them under $200 design charge was fine but yet delayed for $75 approval), I expected to pay for design and the set-up for embroiderer that was not an issue. I wanted results. People were sick ( It happens, not mad just offput with aforementioned delay). I was mischarged late on a Friday and I was refunded after the weekend. (Problem resolved, wrong invoice in the box, no sweat) I was told $6-7 a print and was charged $13. (CSF#4, quite the price shift) I was never told the cost per print was increased based on where shirts were purchased! Furthermore, I felt encouraged if I found a better deal to go with it (CSF #5.) " if you can find it cheaper go for it" ($100 saved is $100 saved, wrong) I thought I did, only to find out at billing it cost me more! So yes, I paid what you charged me even if I was told differently. I expressed the issues clearly, no budge, so I moved on. I was offered an extra items as a compromise. Did I receive extra items? ( CS#6, you investigate inventory) Service rep writes down this list : 6 colors (white, black, yellow, blue, brown, tan) (CS#7; why did we even waste time listing the colors and agreeing for 6 colors?) Shirts have no white but hats do?... (Looking back at the proof, that is my fault for not seeing the grey, what at a glance with screen glare looked white next to brown and black) I had no issue with the hats other than the email price miscommunication ( which I'll even take accountability for as a simple-minded individual) and not being trimmed ( CSF #8, did not check product before handing it to customer). Every conversation up to this point was cost per unit, ( price per hat) email was $50 cost total increase but not explained so I misinterpreted it as $50 per hat. (You didn't charge me for the misunderstanding, thank you for doing the right thing.) I think the interpretation of my happiness was that I finally got my product after being dragged out for an additional month. To prove no hard feelings I sent another friend as a client for y'all. I'm not here to throw people under the bus, I think your staff is friendly, knowledgeable and hard working. I could have gone online and ordered, but I wanted to support local even if it cost more. See, I disagree with your statement. " I do apologize, not for poor customer service, because you are not happy as a customer." (CS # 7, I'm expressing issues I had with your company and it is a bit condescending). Customer service is what makes the experience for the customer...They go hand-in-hand. I us
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November 2022 by Haley Smith
Working with Kathryn has been fantastic! Ask for her when you need something embroidered or screen printed!
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November 2022 by Keith Weltens
Have worked with Eleven West a ton over the last 10 plus years. The last 2 years have been full of setbacks and slow turnaround. Not with these guys. Can't thank them enough for all the work and great ideas!
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October 2022 by Jordan Hedge
The staff here are always friendly and responsive! As long as things are in stock, items get done in a timely manner. We love working with them for our sideline cheer teams!
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November 2021 by Hunter F.
If I could give them 0 stars I would. This place is an absolute joke and it baffles me that they are still in business. I have never heard of someone going here and not having an error with their order. Very unprofessional and they take months to embroider ONE GARMENT.
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October 2021 by Jenny Riffe
HUGE thanks to Eleven West for getting me a RUSH order to make cinch sacs for a soccer team! Said the mom who was desperate to make the bags happen last minute: The bags were awesome and the players really liked them!
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October 2021 by Jenny Craigie Riffe
HUGE thanks to Eleven West for getting me a RUSH order to make cinch sacs for a soccer team! Said the mom who was desperate to make the bags happen last minute: The bags were awesome and the players really liked them!? Thank you so much for all you did to make that happen!!! ? #11west #shoplocal
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June 2021 by Mandi Martinez
Eleven West has done an Awesome job with design and printing for many years for us as a business at Radford Animal Hospital and also for some personal projects for my kids dance team. Kevin always comes up with the perfect design and everyone in the office has always been super friendly, helpful and timely with our projects.
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May 2021 by J.B. Joyce Cooke
Great people to work with and the products are excellent! Will be buying again!
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April 2021 by DePaul Community Resources
DePaul has used Eleven West several times over the past few years and would recommend them to other organizations. Their personalized service and approach means we have support from the initial quote all the way through to delivery. The staff understands the tight budgets that small businesses and nonprofits face and do their very best to work with each customer to meet their needs.
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April 2021 by Michele Messner
I have used Eleven West many times over the years for personal and work related reasons. And by "years" I mean, I remember getting t-shirts from them when I was in college in the 80s! They have been immense help with designing t-shirts and making them look way cooler than I ever could have on my own. For work, my coworkers and I have purchased all sorts of things from koozies to face masks to luggage tags. One great thing about working with them is that they know the ins and outs of dealing with the licensing/branding offices of both universities that am affiliated with. They always make sure that I'm not breaking any policies and that I'm using the correct color schemes. Professional and ontime. BONUS: they are local and I love supporting the local business!
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April 2021 by Bryant Blankenship
It is a great place. The young lady named Lee was very helpful. Big variety.
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April 2021 by Alta Mons
We have worked with Eleven West to provide t-shirts for Summer & Winter Camp and other apparel for us for over 10 years. They are great to work with because they are flexible, fast, customer service oriented, and their products are great! We recommend them to all of our clients who are looking for custom apparel.
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March 2021 by Cameron Sellers
Thank you to our friends at Eleven West. Friendly and responsive customer service when working on a time-sensitive order. The sweatpants and face masks came out looking great too!
