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February 2024 by Ari Quinn
Customer service was okay. Came in there for a pressure relief coolant cap and found it quickly. Usually I go to the one on Radford Rd., but I was in the area for a fuel-up.Saw a late 80's Cavalier parked outside and got to talk to the owner. Thing looked great.
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January 2024 by Joe Bruce
The employees and manager at this store have no product knowledge at all. They offered to sell me a product that they did not know what it did. And would not give a return if it didn't do what they said it would do. But promise me that it would work. The manager's name is Tony, And the employee Was Austin. Don't look to them for advice. You might wind up buying blinker fluids. Ask Them for 710 cap it'll blow their mind.- The district manager's number is fake. Or Tony gave me a fake number.
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August 2023 by Shademan
Very friendly staff and wide variety of items in the store.
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April 2023 by Elizabeth “Pat” Mcneil
Usually always go here for any auto parts I need. Have always received great service!! Everyone I have dealt with here are very polite and patient with you. Always a clean store as well!
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March 2023 by Sha B.
After buying a part I f forgot something, and went back in to get another one, the guy there ignored me for like 5 mins, and I peeked around, he was processing stock like there wasn't a customer waiting. I put the part back up and said, that was ridiculous to run in back, and pretend someone wasn't there. You better get your staff up to snuff, because advanced is across the street and is way nicer to ppl.
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February 2023 by Darnell H.
There's an Old Man with a beard & cowboy hat whose just plain Grumpy & Rude on the night shift. I'ved learn to just bypass him & talk to the man named Pat. He's friendly, nice & knows his stuff. He's good on the phone too; l appreciate his good service & his excellent attitude. If I need to order something or have a problem he's a pleasure to deal with. The old man usually needs to quit cause his attitude is lousy. He also uses bad language too. My hats off to Tony too......!!!!
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February 2023 by Mayor Of Trill
BIG SHOUT OUT TO MARK!! I came in to check my alternator because a shop had told me I had to change it. I obviously called my buddy who owns a mechanic shop and told him my situation. He advised me to go to O'reilly to get it checked out.My battery kept dying after changing it twice within the past 6 months, so something was up.We all know how hard it is to find an "Honest Mechanic" -- I was helped by Mark and he was very friendly, informative, & helpful. He ran all the tests that applicable to my situation. Turns out my alternator, battery, AND starter are all in good condition.We came to the conclusion that it could be my glove box that sticks out if I don't close it properly. There is a light bulb in there that might be draining the battery if I don't close it properly.Mark didn't sell me something I didn't need and is a very friendly. honest, and heartfelt gentleman. He knew the position I was coming from -- being young, not knowing about cars, and looking for help.I had a GREAT Conversation with Mark throughout the whole process. I trust Mark more than the mechanic I've been going to around here. Thanks again Mark!!
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February 2023 by Kathy Duncan
I needed a battery today. Reece was the fellow who waited on me. He was so polite and personable. I was in and out in less than 30 minutes. Great service!
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December 2022 by Kevin L Martin (Kmart)
Took almost 30 minutes to simply purchase a Thermostat because I had to go through setting up an account just to get the Warranty
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December 2022 by Samual Sproat
It’s a clean location, and usually I don’t care if customer service doesn’t happen at a car parts store, but the employees seemed to just be there to talk to each other. If I didn’t know much about car parts, I’d feel like I was being ignored.
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October 2022 by Michelle Nicole
One employee really stuck out to me (Travis.) He was motivated and very knowledgeable about everything I asked. I have seen him even standing out in the rain, putting windshield wipers on and installing new batteries.
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October 2022 by John Fernon
Friendly staff, well stocked store, and unlike some places I've gone to get parts I got in and out of there pretty quick service was fast!
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September 2022 by Mark D Beaver
These guys went out of their way to make things happen, and compared to the competition ( Advanced auto ) there is none .
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September 2022 by Brad Hines
Normally have parts others don't good selection and price
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August 2022 by John Prater
Had what I needed at a good price and their reward program gave me $5 off!
