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November 2023 by Emma V.
Went to store 9018. Randy was amazing. I got everything I needed - diff fluid, filters, spark plugs, etc. Quick, easy, reasonably priced and, as I said, Randy was the most knowledgeable, helpful person.
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October 2023 by Jim P.
Don't bother placing an online order to hold. I needed a new battery for my car, so I went on their website to see if this location had the right one in stock, which they did, so I placed the pickup order, went through checkout, received the confirmation. An hour later, I get an email saying that my order had been cancelled "due to product availability". Problem is that I still needed a battery, so I drove out to the store to see what they had on the shelf. I get to the store and, sure enough, right there on the shelf is the exact battery & size that I tried to order. Unbelievable. So, either the staff is too dumb to find a product in their own store or they're too lazy to bring it to the hold area because, you know, batteries are heavy. Just leave it up to the customer. Nice.
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October 2023 by Kelly Miller
The clerks knew their job very helpful and got me the right parts with no problems
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February 2023 by Cristian Lopez
Never answer the phone and when they do they leave you on hold and then hang up
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February 2023 by Gopal S.
Was told I am better off buying a battery from Home Depot and installing myself. Odd way to conduct business
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November 2022 by mark sakuta
Had a great experience. Brandon took care of me. He was patient and helped a lot. I bought the wrong battery online. He fixed that and got me the right battery. Brandon installed the new battery and was pleasant the whole time!!!!
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November 2022 by Clint Edwards
With a single phone call they found the item and 10 mins later I walked in, paid, and walked out. Awesome people.
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September 2022 by Adam Abutaa
Phenomenal folks all around, I have had nothing but great service here. Every time I have had difficulty finding any part no matter if its an alternator or a specific bolt, they have frequently gone out of their way to even help me identify those specific items. Every visit here is an absolute pleasure!
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August 2022 by Grace W.
This review is mainly for James the assistant manager. I have been here many times just to buy supplies without needing any help. He has always been friendly, as well as the other staff. My battery died last night and this morning. Had it checked here recently as well as another store and both said the battery was in good condition as well as the starter and alternator and suggested I go to a mechanic and look at electrical issues. James came out to test the battery and do several diagnostic tests. He suggested we take it inside to do a 35 minute recharge test and it overheated and starting smelling right away. He didn't want to sell me a battery without knowing it was the actual issue as they can't be returned. Long story short, it was discovered my battery had been replaced with a faulty battery when I had my car serviced somewhere recently'. Bought my car new and it should have had the original Toyota factory battery. Apparently this happened to another customer recently and his Cadillac battery was replaced by a Walmart battery. Ironically we both had taken it to he same chain, won't list here since I don't have proof but am certain since I've never had it serviced anywhere else besides Toyota previously. Watch out - people are stealing batteries. James was very knowledgeable, patient, helpful and it's refreshing to find a location that is honest and has integrity. I have been cheated and lied to by so many mechanics before, including Toyota . I strongly recommend this specific branch.
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March 2022 by Ed Skinner
Plain and simple: I needed headlight bulbs, and the parts desk looked up my VIN and gave me a selection of four manufacturers varied by price/quality. It's is good to have choices and in+stock. Advance stores are everywhere, so the were just a short drive away.
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January 2022 by Koby Nguyen
Went here. Brandon the cashier, was helpful and charming in terms of customer support. Would recommend.
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December 2021 by Victoria S.
Brandon who helped us was AMAZING! When I first went in, he explained that if we could wait until one of their staff came back from lunch, he would gladly help us replace our battery, but they have been short staffed, understandably. My husband was injured in a car accident in which we were hit head on by a drunk driver, so our second car was totaled, he could not change it, and our remaining car needed a new battery. I left the car running, went and grabbed some lunch, came back, and Brandon changed our battery for us. And that’s not all, the battery in our car was SUPER corroded. He really had to work to get it out (sorry, Brandon!), and made sure the prongs were clean so that they would attach well to the new one. The whole time he was calm, kind, and personable, even when he could have easily been annoyed that it took so long. But he really went above and beyond to make sure we were taken care of properly. This young man deserves much praise!! Thank you again, Brandon!!
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October 2021 by Jack Dean
Daniel was excellent. Provided sound advice and helped us to make the right decision. Wasn’t just looking for a sale. Would recommend, excellent.
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September 2021 by LOGITCON
My wife's standing, waiting in line for 5 min. Customer counter employee says next customer as a man walks through the front door and goes up to him. He services the man who hasn't waited in line at all. I tell my wife to let's go ... we leave. Ordered online cheaper from another store. Better quality, better price and better service elsewhere. Won't shop there again.
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August 2021 by Mike B.
Horrible return policy on unopened product. I've spent thousands of dollars at this store and they wouldn't let me exchange a $5 part for a different one. This store is over priced, I doubt I will be going back.
