-
May 2024 by Kate Olden
John and his staff did an amazing job making my vision for a 10th anniversary ring come true. The designed a ring that included stones from my mother and grandmother along with my son’s birthstone. I’m proud to wear it and excited to have an heirloom to pass on someday.
-
May 2024 by Gale Morgan
Karen was extremely helpful in getting an appraisal for a ring purchased from Charleston Alexander more than 20 years ago. I called her at least 4 times and she walked me through the steps and was incredibly nice, patient and just a lovely person. That is why I gave her 5 stars and this recommendation.
-
May 2024 by Alexia Roberts
I came with my husband to get our wedding bands and Karen greeted us and helped us. She was so professional and made this process so enjoyable for us. We had a lot of questions and wanted to see all different rings. She was so happy to help us and never made us feel rushed. I’m so grateful to her for all the patience and knowledge she gave us. I highly recommend you visit this store and work with Karen as she will make sure you get the most amazing experience!
-
May 2024 by Sean Wilson
If I could offer 6 stars I would! I have been a customer here for over 20 years and they have NEVER failed me. I recently purchased an upgraded stone for the wife’s engagement ring and Duane took expert care of me. He was truly awesome and ensured my order was packaged properly and sent to me overseas in Germany. He was even available on his days off. A truly dedicated and wonderful person.I really cannot express the satisfaction I feel with the quality of service provided.I would definitely return here for my future needs.Much thanks for making my wife’s 20th anniversary gift so very special.
-
May 2024 by Priyanka Manan
I have nothing but great things to say about this place! My fiancé and I worked with Karen, who was extremely patient, kind, and informative. She answered all my questions and made sure I was happy with all the personalizations I wanted in my ring. The owner John was also very welcoming and honest. When I wanted a particular style, he informed me of the pros and cons, and his provided his expertise, so I could make an informed decision. I highly recommend this place! We will definitely be going back to get our wedding bands.
-
March 2024 by Taylor Sullivan
I came in to have my rings resized and had the most incredible experience with Karen. She was personable, efficient and straight-forward - exactly what you want in a jeweler experience!
-
March 2024 by Andrew Benavides
With the help of Duane and the team at Charleston, I was able to craft my dream wedding ring that was designed truly for me. A one of a kind ring. Duane and their designers and modelers assisted me in customizing my own ring and through a very collaborative process I could not be more happy with the outcome. From the design of the band to even the decision of the stones, I have felt heard and understood by the team here. My time and planning was appreciated, and the price was competitive. I truly recommend their services to anyone especially those looking for custom jewelry.
-
March 2024 by Emilia Montalvo
My fiancé worked with Duane to create the perfect engagement ring. He took many trips and everyone at Charleston was always happy to help. I can bring my ring to get cleaned anytime I want. I highly recommend this location for the most beautiful and affordable diamonds and jewelry.
-
February 2024 by MaryEllen Martinez
We worked with general manager Duane on selling jewelry. The team is exceptionally knowledgeable, kind, and well versed in their craft. We were given fair market value on the items being sold and we would not hesitate on buying jewelry from them in the future! This is the jewelry store to go to in the area!
-
February 2024 by robert stewart
When I walked in I was greeted with a smile from a lady cleaning the glass jewelry cases. Then Duane (the GM) approached and was nothing less than pleasent. I explained what I was looking for, ( an engagement ring) he showed me a few options, and I picked a combination that worked. It was perfect. Jewelry stores can be pushy. Some will show you things you’re not interested in. This was NOT the case with Duane. He was amazing and addressed every question I had with compassion and understanding. The sizing was a little off so my fiancé went and met with Duane and he had the resizing done with in 24hrs. Amazing experience!!!!!!
-
February 2024 by Sean McPhilomy
I was new to the whole diamond ring thing even though this was my second marriage in my 50's. I met with Duane at the recommendation of a very good friend and I must say, the whole experience was fantastic. He took the time to teach me about the cut, clarity and size of the diamond, the differences with natural vs lab, and also showed me men's bands that I might consider after she said "yes". I took his information and even shopped around on line. Charleston beat everyone. He stayed patient for several months as I made a decision (no pressure sales), and I picked a ring that my fiance loved. Then we looked at options for the wedding bands and he was awesome again. Showed us options. Gave us time and space. And we came back and have been very happy. I cannot say enough about the positive experience.Sean McPhilomy
-
February 2024 by Thuy Vuong
I cannot sing praises of this place enough. The service was excellent; Duane took me through every step of choosing a diamond for a ring, explaining everything that goes into a quality diamond, and helping me choose the right metal for the ring itself. Ultimately, I chose a custom design and they were able to show me a computer generated design before finalizing the making of the ring. You can feel that there's a motivation to give the right jewelry for the right occasion instead of trying to push the most expensive products onto their customers. Absolutely splendid service by even more splendid people.
-
February 2024 by Ted P
I can’t recommend them highly enough. I worked with Karen to order a pair of tacori earrings for my wife for christmas. the tacori website said that they wouldn’t arrive until early January. Karen was able to have them delivered in time! She was always responsive and addressed all my concerns with having them shipped to my home, so that i didn’t have to drive to their store multiple times.
-
February 2024 by Paula Foley
We bought our wedding rings here 20 years ago and had to come back again b/c we had such great service. Karen was so kind and helpful throughout the process and extremely patient with me changing my mind several times. I never felt like she was selling me something, only there to help and advise. She helped me find the right earrings for me and I am once again thrilled with the quality. Will be back!
-
February 2024 by AUBritt
Fabulous customer service. Beautiful items. Great selection. They allowed me to take my time shopping. Very happy with my experience there. I will definitely bring my future business as well as share the info with friends.
