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November 2023 by Isabel G.
Love the store and the staff. Have Hegel, Pro-ject, Totem, Naim, JBL and (most importantly) Marten products I've purchased from them over the years. Great "after-service" to make sure everything is working properly. They've never over-sold or pressured. The best in the D.C. area for sure for high-end Hi-Fi (including what I think of as affordable high-end).
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August 2022 by Christopher Badgley
Jeff and Command Performance really know their stuff. They have a full range of high-quality audio equipment and are more than happy to help to customer find either a system or an individual piece that meets the customer's needs. I upgraded an integrated amplifier for a secondary system and Jeff treated me as though I was buying a new complete system. He was very professional, personable, and thorough in showing me what was available. I highly recommend Command Performance whether you are first-time audio purchaser, or a long-time audiophile. You won't go wrong.
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July 2022 by Jackson Diehl
Excellent products and outstanding service. Owner Jeff and staff work to provide the equipment that best suits your needs—not that which is the priciest. When the speakers I wanted were back-ordered, they gave me free loaners. And when the equipment finally arrived, Jeff literally went the extra mile(s), visiting my house to help with installation and setup. Highly recommend.
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October 2021 by Reshma Trasi
Jon and Jeff are incredibly knowledgeable about 'all things sound'! We had done some homework when we got to their offices/location. They were extremely knowledgeable, patient with even the most basic of questions, and helped us put together a wired sound system that met our needs, home, and budget. They were also very responsive over email and the phone. We love our sound system! Thanks, guys.
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June 2021 by Frank West
Jeff and CommandAV have really been amazing to work with. I got a demo AMG turntable with great pricing; unfortunately a few months later it developed a tonearm issue. They stood by me during the warranty repair process and even got me a loaner tonearm to use while mine was sent out to Germany for the necessary repair. They also went above and beyond to help me troubleshoot an issue with a preamp that had been sent in for upgrades. They really do stand by you AFTER the sale, and that is so comforting. Thanks Jeff - I look forward to many years as a CommandAV customer!
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March 2021 by Jeffrey Keefer
Jeff took the time, over a series of calls, to really understand what gear would work best for me when my streamer died. He gave me honest advice, both negatives and positives, and I ended up with something that I am thrilled with. I typically would not buy something without listening and comparing myself but in this odd time I took a chance based on Jeff's ears and experience and I am extremely happy that I did.
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November 2020 by Michael Menchel
Jeff and Jon are excellent listeners and focus on what system the client has and what budget they are comfortable with.They thoroughly know their product lines and continue to be straight shooters.
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November 2020 by Erich Reichley
My wife and I purchased a new receiver from a different vendor, but we were looking for a better set of speakers to pair with it, so we decided to stop by Command Performance and listen to a few different brands/models of speakers. Jeff and his staff were very professional and were willing to invest time into making sure we got the right speakers for our setup. They never tried to push us into higher tier or more expensive speakers, even of the same company. We really appreciated that there was no “pushy salesman” experience.When my wife and I decided to order, it was a painless process and they gave us an estimated delivery date. Unfortunately, COVID and customs problems slowed getting the speakers in as quickly as originally thought, but this was out of their control. To ease the delay, Jeff offered to let us borrow the floor model of the speakers we purchased until ours came in. It was truly amazing having that kind of dedication given to customers.Everything arrived and the final result is a 5.2 system with Dynaudio’s Evoke line (30s for front, 25 for center, and 10s for surround) along with a pair of JL Audio subwoofers, all driven by a Marantz SR8015. The sound is a major upgrade from our previous Bose 301/201/VCS-10 setup. Additionally, the Dynaudio speakers are sleek and integrated seamlessly into my wife’s interior design choices. She does not even notice them set up around the living room.Overall, Command Performance provided a great listening and shopping experience and recommended a speaker line that fit our budget and dramatically improved our home theater experience.
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April 2020 by John Kottarathil
Great service. No pressure on buying. Have something for every budget. Not prude like some dealer in mclean. Got my tube amps here and going strong.
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March 2020 by Aniruddha Roy
Very courteous, knowledgeable and professional. Recommend John and Jeff very highly.
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August 2019 by Karl Satterwhite
Great shop, all the folks that work there are highly knowledgeable and friendly. Low pressure environment adapting to your budget. Highly recommend!
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June 2019 by Dave S.
Jeff is one the really good guys in this industry. I've known him for a while now and have certainly purchased things from him, but rarely the larger ticket items. Although he has many better customers than me, he always is glad to see me and is extraordinarily patient and helpful. He and his crew will always take that time to listen and make thoughtful suggestions. Highly recommended!
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May 2019 by George Silis
Recently purchased a Zesto tube phono pre amp Jon and Jeff are extremely talented in optimizing analogue systems There expertise has allowed me
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April 2019 by Bob Clarke
A big shout out to Command Performance AV, specifically Jon Archer, who went out of his way assisting in getting my Naim integrated amplifier repaired. Thanks Jon
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January 2019 by Peter Braverman
I was surprised to see that some people wrote negative reviews, as my experiences with the folks at Command couldn't be more positive. I echo what many have written: The staff is friendly, professional, and low-pressure. Nobody ever said to me, "You really should spend [more than you were planning]," or "So, are you gonna buy it?" or anything like that. Sure, if I went in expecting to get a set of speakers for $200 they might point out that that's unrealistic, but each time I've been in, somebody has set me up with some products in which I'd expressed interest, and left me alone to listen as long as I wanted. When I asked to hear one or two other things, they couldn't have been more accommodating, even moving equipment from room to room as graciously as I could have asked. I hope people who are disappointed will bring their concerns to Jeff, since I think he'd like to consider them seriously and see if improvements could be made. (Hey, we all make mistakes and have misunderstandings.) I don't live right around the corner, but when I need something I'm always happy to trudge out to Command, because of their attitude and sense of fair play. I have zero hesitation recommending them. They have been nothing but honest and helpful to me.
