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August 2023 by Lillian M.
BE AWARE THEY WILL DENY A RETURN WITHOUT THE ORIGINAL RECEIPT. I purchased various bandages for post surgery care prior to my scheduled surgery. In order not to have to drive after surgery. Didn't use all bandages and wanted to return the unopened/unused items. Also, all items were the CVS brand and original condition. My error, I did not have the original receipt. Told them store credit was fine, nope. This review is on CVS policy and their customer service call center. CVS has the worst customer service center that offer no assistance real assistance. You call to give a transaction number and for them to tell you it's denied, but no reason for the denial or how to resolve the issue. In addition, the individual hung up while I was in mid-question. DO NOT SHOP AT CVS. It is obvious they are looking for ways to keep your money instead of working with your customer.Wish there was a option to give negative stars
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April 2023 by Amanda Fairbrother
Best pharmacy around, pharmacists are amazing and so nice!
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March 2023 by Google user
There’s maybe two pharmacists who are helpful here. There’s one man pharmacist (spoke to on the phone this evening) whom I have spoken with several times over the phone who is unnecessarily rude and unhelpful. I received a text from CVS saying I could pick up a prescription at a nearby cvs that was on back order here, and when I asked about this he said “we don’t have it here yet” and abruptly hung up on me as well.\\n\\nThere’s a different man working there who at the check out counter opened up prescription bottles from an already stapled bag, and named all of the prescriptions loudly as he looked at the bottles in front of everyone in line. He then handed me back the prescription bottles and the ripped up brown bags they usually come in without stapling them. Not necessarily bad but felt it was very strange and weird behavior
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March 2023 by brynn ray
There’s maybe two pharmacists who are helpful here. There’s one man pharmacist (spoke to on the phone this evening) whom I have spoken with several times over the phone who is unnecessarily rude and unhelpful. I received a text from CVS saying I could pick up a prescription at a nearby cvs that was on back order here, and when I asked about this he said “we don’t have it here yet” and abruptly hung up on me as well.\\n\\nThere’s a different man working there who at the check out counter opened up prescription bottles from an already stapled bag, and named all of the prescriptions loudly as he looked at the bottles in front of everyone in line. He then handed me back the prescription bottles and the ripped up brown bags they usually come in without stapling them. Not necessarily bad but felt it was very strange and weird behavior
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December 2022 by Liz Bell
The pharmacists were all very helpful, friendly, and efficient. They found my prescription quickly and gave a painless flu shot. I will definitely go back there.
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December 2022 by Xavier V.
The person heading the pharmacy was very rude. Talking down to me and my wife. He told me to come back at 2:15 I came back at 2:11 they told me we said 2:15 so I went to the back of the line it was 2:15 when I got to the front then he said 20 more minutes. This is why I go to Walgreens or other pharmacies! No accountability and bad, slower service.
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December 2022 by LincolnHawk 2.
The CVS at Birch & Broad has been my neighborhood pharmacy for the past 2 years, and the whole pharmacy team is fantastic. Each team member I have interacted with has been kind, understanding, professional, and caring. When filling prescriptions, they have gone out of their way to understand my options, have expressed empathy when the co-pay is higher than expected, and tried to research alternatives. I have observed their interactions with other customers, and the team is consistently kind and empathetic, which is quite remarkable given their constantly full workloads. Many thanks.
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September 2022 by OP A.
The pharmacy team at 1150 W Broad street always go above and beyond. I moved away from this area, and it is now inconvenient for me to come to this pharmacy, however I continue to come to this location because the staff here always take care of me and my family the way one would with their own family. Nghiem (spelling?) always always assists with prescription savings coupons and is so kind and patient. He brings a sense of community and caring to an otherwise impersonal drugstore chain. He is the biggest reason I will never stray from this pharmacy, even though I could get better prices at a Walgreens or Costco. The rest of the pharmacy team also manages to be so kind and attentive while still being efficient, I really enjoy coming here.
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May 2022 by Kendall Z.
Absolutely awful. They took twenty minutes per car for a Covid test that should have taken 5. They were rude and unprofessional. A clerk named Noheen was genuinely awful. I will never go back here and highly advise other people find a different place to go. This CVS and its staff are an embarrassment.
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May 2022 by Bryar Welton
A very very busy CVS inside and out. It may be due to covid, but there are only 3-4 ppl working at this very very busy testing site location any given time. The staff is regularly helpful and the Pharmacy is ideal. Pharmacist Mark is considerate and informative
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March 2022 by Noyb N.
The night shift pharmacist has the worst customer service I've seen in a very long time. Rude and loud from the beginning. Talking so fast and aggressively you can barely understand what he's saying. Became even more verbally aggressive when their broken down payment machine wasn't working properly. The signature pen is broken in two pieces and badly tapped making it difficult to sign and to top it off the screen is in such a bad shape you can't even see the signature box. He kept screaming at me for not being able to sign on their broken down machine. Can you imagine if at some point a customer with bad depression has to pick up their meds and deal with this person? He clearly is not thinking of the consequences of his actions. Really, ask your manager for extra customer service training or perhaps some anger management help?
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September 2021 by Reaganne H.
Go to the CVS at 134 W Broad Street. The staff at this one are incompetent, rude and SLOW.
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June 2021 by Emma Z.
So unfortunately this is mostly beyond the control of CVS, but--this shopping center is under major renovation as of mid-2020. Parking is limited, construction crews are directing traffic, and the entrance to the store was a hassle to get to. I needed to go to the drive-up pharmacy for a covid test (the several day turnaround test, I was not sick or in a hurry). There were seemingly no visible signs indicating how to get to the drive-up window at the back of the store. The regular drive-up path was blocked by construction. So I walked in the main entrance, and an employee explained that I had to drive all the way to the edge of the shopping plaza, through the back of the stores to get there. I slowly weaved around several employees on their smoke breaks, and I still almost missed the tiny lane for the drive-up pharmacy. Once I checked in, though, the process was straightforward and the employee who helped me was courteous and professional. The whole thing was a hassle. CVS can't control the construction, but they could have better signs. I'll plan to avoid this area until the construction is done. There are many other CVS locations nearby.
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June 2021 by Kim K.
I went into this CVS to buy pregnancy tests. I checked out at the pharmacy counter and the pharmacist (a woman) asked for my date of birth. I told her what it was (I'm 24) and she didn't say anything else. I then asked her "Does someone have to be at least 18 to buy a pregnancy test?" and she replied "yeah". I responded saying "That is ridiculous. I know you don't make the rules but wow" and she just kinda half smiled and chuckled...I took it as her agreeing with me, but today I googled minimum age to purchase pregnancy tests at CVS.....and I couldn't find any info on it. I am confused and honestly enraged. There's no minimum age to buy condoms but someone has to be at least 18 to find out if they're pregnant?? I'm going into this CVS tomorrow and asking to speak with the pharmacy manager. I'll update this review after!
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May 2021 by Janet P.
I travelled to VA from GA for a long stay of 2 months. My GA CVS texted me about a refill of my medicine is ready to be picked up; but I am in VA. No problem, I called the CVS on Broad St., and the Pharmacist or staff there spent some time looking up my record in the System, and successfully transferred my medicine to here, and I picked it up in the next hour. Though the wait over the phone (to get through to the Pharmacy) is long, but I managed to get my refill in time without a gap. And the capable young lady who so patiently helped me out efficiently is Mehrnaz. Janet P.