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February 2024 by Nick Artuso
This place is a scam. Rented a beat-up truck. Returned a beat-up truck in same condition. Enterprise says I owe $500. Awful experience.
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January 2024 by Karen Pyeatt
The folks at Enterprise were very helpful and made the process go smoothly and quickly too
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December 2023 by Jay Waitsman
Great place
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November 2023 by Divina Alcazar
Michael in this branch is a LIAR. I gave him my reservation number and the time I need the car and he said it’ll be ready by 20 mins. I waited for an hour and then he let his woman co-worker called me and said they only have SUV available. That’s not what the reservation is for. My reserved car was a compact car.Stay away from this rental car. Use Budget as they are more reasonable and honest.Michael just want to get extra commission by giving you a bigger car so you can spend more money. This place should not be existing because it’s not for the benefit of customers but for their staff who are hungry for commission like MICHAEL.
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November 2023 by Adrian Woods
My experience at Enterprise in Falls Church was good, not particularly great. When dealing with auto insurance companies and rentals, communication with the renter should be a priority. However, the staff members at the Falls Church facility were absolutely professional and courteous. Again, communication with insurance companies and the insurer are key to the continued success of Enterprise as it pertains to claims.
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November 2023 by DisBMichael
Nice people and nice place. Customer service was on point, but one thing I didn't like was I was told they had a certain car for me just for them to give me different car (more in price). Besides that everything was fine.
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November 2023 by Eddie Flores
The experience with Enterprise was great, Harper the Manager at the Falls Church store was pleasant and very professionalI will highly encourage to use them for your rental needs
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October 2023 by Dan Blessington
It was very convenient. The agents were polite and engaging. The car was the type that I requested.
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September 2023 by Jennifer Abbott
The neighborhood site I rented from is understaffed and unorganized. This rental was through an insurance claim, the insurance approved a full size rental. I called to schedule a pick up for 1pm the following day. When I arrived I was told they did not have that type of car available. There were only SUVs on the lot. Mind you, the insurance company contacted them to initiate this return, the Enterprise agent specifically mentioned the type of car when I called to make the reservation.I was told I could pay the difference for the SUV versus the full size car. I have never rented from a company who charges the customer extra because they didn’t have the reserved car on the lot. I said I would not pay anything extra as this was an insurance rental. The agent asked two guys to go to an auxiliary lot to assess what was available there. After waiting an hour, they returned with a car that still needed to be cleaned. I waited for them to finish.A day later, the car had mechanical issues. My first thought was this car was on the auxiliary lot due to required maintenance! I waited over a hour for a substandard car, only to waste more of my time exchanging this substandard car. The closest location to exchange the car was an airport, which has its own inconveniences, but they offered me an available car immediately, ironically a small SUV. They did not waste my time waiting.I will not purposely rent from Enterprise again. I primarily use Hertz and Avis for rentals, I have never had any experience similar to this with them. They seem to value customer time and experience. I would not recommend Enterprise.
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September 2023 by Rob M
I have worked with Mahmoud Hassain from the Falls Church, VA office multiple times (regrettably my car keeps getting hit while innocently parked on the street). The auto-body shop recommends Enterprise for rentals and I have been lucky enough to work with Mahmoud each time. Mahmoud is friendly, knowledgeable, efficient, kind, and energetic -- always greets you with a smile. I recommend Mahmoud and Enterprise if you need to rent a car. Thank you Mahmoud!
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September 2023 by Hannah Jordan
Mohammad in Falls Church was very helpful and kind. The car we rented, a Nissan Rogue, worked out well for our purposes. We turned the car in after hours without any issues. We will rent from Enterprise again. Thank you!
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September 2023 by Rahel Tessema
Enterprise is always the most dependable part of my trips anywhere wonderful experiences at serveral locations friendly staff. Falls church va
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August 2023 by Natalya Lunde
The team is incredibly professional and so very attentive and kind, this has been a complete change of attitude for me as far as rental companies go. I actually enjoyed dealing with them so much, and the car was new and sparkling clean— I wanna rent from you again! Great prices too !
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August 2023 by Katherine Burke
I have always had a good experience with Enterprise, and I especially appreciate the service I have received at the location on Hillwood Ave in Falls Church, VA.
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July 2023 by Lilia Sandler
I got my car from a very "sweet" young man, he even turned it on for me! Then in 115 degree heat in a store parking lot THE CAR Does Not Start because the key fob is glued together with Scotch Tape!!!The sweet guy KNEW he was giving me a LEMON!
