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March 2024 by Kamal K
Very bad customer service is all i can say..putting me on hole for 30 mins..
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March 2024 by Nataleigh
truly the worst company and type of people! i hope you go out of business for your unethical practices.
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March 2024 by Allison Cutler
Towed my car and left me stranded in a very unsafe area. I was PHYSICALLY ATTACKED by a homeless man trying to figure out what happened to my car. By the time I finally got a hold of them, I was crying my eyes out and THEY LAUGHED AT ME!!! FRANK THOUGHT IT WAS HILARIOUS AND TOLD ME HE WOULD SLEEP BETTER THAT NIGHT BECAUSE SOMETHING BAD HAPPENED TO ME!!!!
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March 2024 by Royce Wegner
Will tag vehicles outside of their jurisdiction. I'm sure this is a money racketeering business.they should go under soon.henry should have thought about running a legit company but they decide to be shady.
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February 2024 by Phillip Dehoux
I imagine that towing companies couldn't care less what their online reviews are short of what's on the Better Business Bureau site. But, I'll share my review anyway and I'll keep it simple: this company is utterly useless.
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February 2024 by jaime morales
???????
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January 2024 by Bethy Tesfaye
A very disturbing individual tried to my car while the permit was displayed. All my neighbors came out asking him to put my car down. He started cussing everyone even attempting to fight an old man. He attempted to run over one of my neighbors and even tried to hit my car as he was taking off.This kind of individual should not work in this environment. I will make sure to spread this information. No one should use their services.
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January 2024 by Tomty Gaming
Respectful kind didn’t mind that we recorded
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December 2023 by Tony P
They damaged my car during towing and refuse to call me back to settle the damages. I will be contacting my lawyer and insurance company, as well as the city.
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December 2023 by Todd Traxler Jr.
Just found out in VA a tow company can only charge up to $500 storage. They gouged me for $800 on Christmas Day last year. Poor attitude, no customer service. BBB report filed for these criminals
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November 2023 by A L
The worst!! Front desk is extremely unprofessional. They delivered my car on a flatbed when I asked for hook and chain and paid the extra charge $50
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November 2023 by Jordan Dent
I was in a car accident recently, and Fairfax County police apparently frequently utilizes this company. The evening of the accident, the tow driver was polite and helpful. However, upon getting my stuff out of my car I was missing items. I called two different times and left two different voicemails for two general managers, and never heard back. The next steps will likely be a police report (oh the irony) and contacting my insurance.
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October 2023 by James Tran
So I had to sign a release form for my insurance to come tow the vehicle later that day. I got a notification from our insurance agent that this place lost our release form. Couple that with the fact the worker there was absolutely rude and is definitely a disgruntled worker who clearly doesn't care at all I couldn't give them a lower star.
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October 2023 by khang vuong
Was part of an accident and the police brought these folks to tow my car. When I was able to access my vehicle, a few items were missing including an ezpass. I would not go with their service if I had a choice in the future.
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September 2023 by Lexi
The worst, consistently, I’ve had to deal with them a few times because friends or relatives were involved in an accident and they just consistently have the worst attitude and a general aversion to being helpful. You’re paying them to help you yet their demeanor is the way you would expect a tow truck company to act if you yelled at them for towing your car (and that attitude would be much more appropriate there). Also, if they can find any excuse to keep your car there longer they will so that you have to pay them more.
