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February 2024 by Ervin Lopez
Good deals
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February 2024 by Elizabeth Henderson
Ugh no customer service. Staff stare into lights
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February 2024 by Stephen Wiggins
The people here really do help you and they want you to have what you need. It's just difficult to get lumber cut because there is only one person that can do it. I came back on two different days and it was just the one person and he was on lunch break one time and the next I had to wait a little bit not too long. They need to train more people how to use this that are on shift
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February 2024 by Dan Murphy
An odd Home Depot, split in realms of two,Where levels divide the goods in view.Down a ramp so grand, hardware lies in wait,Challenging the haul of bulk, a peculiar trait.Yet within these walls, the staff shines bright,Friendly faces greeting, in languages of light.English and Spanish, they fluently speak,Aiding all customers, strong or meek.
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February 2024 by yaz
They never respond on the phone I was left on hold for nearly half an hour to ask a simple question that could’ve been answered in 10 seconds. Couldnt reach anyone to help
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February 2024 by Barry
Piss poor in stock on lamp parts position.. Total lack of knowledge of the sales staff
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February 2024 by Walt Nicholson
Lots of selection and helpful staff. Parking is tricky but there’s plenty of space.
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February 2024 by Jeremy
Parking here is terrible
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February 2024 by AO D
DO NOT go here if you're white!! Took me 40 minutes to return an item I had bought online because no one cared to do their job and they constantly smirked at each other and laughed at me as to demean me and it seems blatantly obvious that it was all because I was white. They helped every single minority even without a receipt while making me wait and not even answering my question. Literally the simplest thing in the world -- make a return took them 40 minutes and wasted my time.
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February 2024 by John Saaty
I cannot express how badly run this store is. The store manager should be ashamed of themselves. Just try to call their phone number and see if it's possible to get ahold of -- anybody. I called 6 times over the course of an hour this morning to try to have an issue with an installation moved forward after Home Depot did not complete the ordering of the services for 2 weeks (after a messed up installation where the parts did not arrive completely and so a second installation is now required, taking yet more time). The store personnel, while in store, generally don't know where things are, the inventory is a mess, the parking is exceptionally difficult because of the second story of parking with ramps -- it's cramped parking and likely to yield accidents in the lot. TERRIBLE TERRIBLE STORE. Avoid it.
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February 2024 by Tina Bourdain
My go to spot for home improvement projects. No issues. It's exactly what you'd expect!
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February 2024 by Eric Paredes
I want to let the GM of the Falls Church location and all of upper management know that I had a rare act of kindness and next level service as I was using Self Checkout by Ama!As I was trying to checkout I realized that I did not have my wallet. Attempted to provide ID VIA phone pic and verify my account through email, but Ama could not accept that as Im sure she was following procedure.I believe she sensed how urgently I wanted to make this small purchase and she proceeded to make a cash transaction with money from her pocket!!♥️. I don't think anyone expects this type of service nor should they. I was blown away as I have worked in the service industry for decades.Her kindness will not be forgotten and paid forward. Little things can have big impact. Ama deserves recognition and I will be returning to pay her a thank you visit.#payitforward!
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December 2023 by William Landers
The store is going downhill rapidly. Products are not is proper places. Things are being put in the wrong bins. Employees can't find products and the systems aren't updated. Tried to get a door knob. Couldn't be found. The manager wasn't available to hear complaints! I think that might be the problem. As a Pro used this is terrible.
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November 2023 by Osmar Trejo
As a contractor and pro member, I get to go to a lot of Home Depot locations and this one and the one on picket street Alexandria are the worst.Stores are very disorganized and most importantly, people are really not efficient or willing to help.Pro checkout lines are crazy long, something’s not working here.
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September 2023 by Aztecmami217
This place has it all. From paint to flowers and mostly everything you might need to improve your home. With the new extension that was added some years ago the store is now the biggest I have seen in a while in Virginia.
