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April 2024 by KJ W.
If you buy a used piano here be sure to have an outside tuner look it over first. My piano required $900 in unanticipated repairs for problems the owners clearly knew about but didn't mention.
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January 2024 by Carolyn Strasbaugh
I would like give Orpheus and in particular Charles Albert a big "Thank You" for sharing his knowledge and expertise in helping me select a piano for my grandson. Charles made the process of finding the right piano extremely seemless. The delivery of the new piano went smoothly and his recommendation of an excellent Piano Techinician in the my area was extremely helpfull.Thank you so much...you helped make a Very Happy Holiday surprise for my Grandson come true.
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January 2024 by Elizabeth Clor
I had an amazing experience with Charles and David! David guided me through all the pianos that met my requirements and was extremely knowledgeable. The showroom was huge and had a large variety of sizes and manufacturers to choose from. Unlike other piano dealers, they did not "look down" on me for playing more pop style music as opposed to classical. They offered attractive pricing, too. They were also very transparent about how they work the various manufacturers.David helped guide my choice and offered his opinion without being pushy.I bought a Schimmel Konzert series and I couldn't be more happy. Delivery was quick and the piano arrived in perfect condition.If you are looking to buy a high quality piano, I highly recommend Orpheus.
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November 2023 by Ryan McKinney
From start to finish, Charles, Carolyn, and the rest of the team at Orpheus helped educate, inspire, and help our son "let the right piano pick him". He played more than a dozen pianos in their beautiful showroom while Carolyn, Charles, and Cy helped him better understand what makes each piano unique and how all 10,000-15,000 parts work together to make distinct sounds. As relative newcomers to the music world, they helped us appreciate all that goes into building, maintaining, and playing pianos. We were blown away by their professionalism and appreciated how once our son found the piano he loved, they were able to deliver it within 24 hours of purchase. The delivery team was prompt, professional and responsive. This was an all around win! I highly recommend Orpheus.
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September 2023 by Thomas Woolf
From the outset, Orpheus and Charles set the tone, making it clear that they are not just another piano store. Charles guided us through various styles of pianos, offering a detailed tour of their carefully curated showroom.We arrived excited and well-prepared, and were met with a meticulously guided experience. Charles and his team led us every step of the way, offering unwavering confidence and encouragement. Their attention to detail extended beyond the showroom, ensuring all associated arrangements were well planned and executed.We are now the proud owners of a Schimmel 7-foot grand piano, a masterpiece that has become the centerpiece of our music room. Not only did Orpheus provide a superb instrument, they also coordinated a technician for ongoing tuning and maintenance. Our relationship with Charles and Orpheus is something we deeply value and see as a long-term investment.Prior to choosing Orpheus, we visited multiple stores but found none that matched their commitment to customer needs. Charles is truly a maestro in the art of piano-matching. His pricing reflects a genuine desire to offer a transformative experience for families. This purchase represents a significant step forward in our son’s piano journey, and Charles has supported our family's goals with meticulous care and attentiveness.We wholeheartedly recommend Orpheus for anyone in search of a top-tier piano. Their expertise and customer service are unparalleled.
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August 2023 by Rene Sanchez
My recent experience with Orpheus music was beyond exceptional. Charles was professional, extremely knowledgeable about all pianos, and was invaluable in the selection of my Mason & Hamlin baby grand, Artist Series. Although I had set my mind on a specific brand, he subtly guided me to various brands to contrast and compare each for response, tone, and performance. The process found me leaning one way, then another....that is, until I played my ultimate choice - my stunning Mason & Hamlin! It's tonal richness and response so awed me that Charles sagely said, "You don't pick a piano....it picks you". When my piano was delivered, the delivery was handled with timeliness, care, and the ultimate professionalism. The team knew exactly what they were doing and positioned it in its new home exactly as I had wanted. Charles was so right - my piano picked me!
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August 2023 by Sarah Braverman
The piano buying experience at Orpheus is first class all the way and they operate in a different manner than all other piano stores. The pianos are very well maintained at fair prices. Charles & Carolyn took a great deal of time to educate us on the differences between all the various options available to us in our price range and allowed us to come back later in the day (way past the original appointment time) to play the top two choices again. This allowed us to feel confident that we made an informed decision on such a significant purchase. This is the first place we would recommend someone go to buy a piano. We did not have as good of experience at the other stores we visited prior to Orpheus and pianos didn’t seem as well maintained at the other stores.I am loving my new Schimmel W206 grand piano and so are my piano students! Charles also arranged for a piano technician there to install the dampp chaser system prior to delivery and for experienced movers to move the piano in and move my old piano to its new home with one of my students on the same day. He is prompt with answering questions as well.
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August 2023 by Neal Neuman
I did an in depth search for a Baby Grand piano for our living room. I found Orpheus Music and never looked back or looked at any other store. I met with Mr. Albert and was immediately impressed by his explanations and the fact that he listened to my thoughts and respected the research that I had done. He carefully selected a number of specific pianos for me to consider, without pushing me in any one direction. In the end, I purchased a beautiful Mason & Hamlin piano and I am thrilled. Mr. Albert arranged for delivery on my schedule and the team of three extremely experienced men just set up the piano exactly the way my wife and I wanted it. I am thrilled with the entire experience!Neal (74 years old)
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June 2023 by April Nguyen
I am fortunate to find Orpheus in helping me choose a piano for my son. Charles and Carolyn are such great persons. They truly love what they are doing. Thanks to them we got a great instrument for my son’s life-long playing, the best piano teacher in the country for him, and both their technician and delivery service are of first class!
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June 2023 by Mandy Brown
Had a really lovely experience with Charles & Carolyn at Orpheus Music. They provide such care in all they do in running their business. The knowledge they possess of the different manufacturers, makes & models, and maintenance/care of the instruments is impeccable. They take time to listen to all your needs, concerns, and preferences and then help you find the instrument just right for you. And the piano movers they hire to deliver are also top notch! Nothing but a positive experience purchasing my Essex baby grand piano with them and would be happy recommend them to any of my colleagues, friends, and students who are looking to purchase a piano.
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April 2023 by Hannah L. Cross
I would recommend Orpheus Music to any serious musician looking to acquire a piano. Charles is responsive and thorough without be pushing. He is clearly passionate about piano restoration and is happy to educate you by way of answering questions. I found the buying process to be easy and comfortable- and of course exciting! Delivery was smooth, and I am confident this will be an heirloom instrument for my family for decades to come.
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March 2023 by James Dressing
Charles was an incredible help guiding us to find the perfect piano for our new home. After scheduling an appointment, he showed us different manufacturers, and helped us find the perfect fit. Within a week, we were able to have the piano delivered, and it’s been a joy playing ever since. Highly recommend Orpheus Music.
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January 2023 by Lana Yeganova
Oh what an incredible experience of buying a grand piano it was!!! Charles and Carolyn, our hosts, were amazing. They kindly and thoughtfully guided us through the process of finding a piano - the one that spoke to my son. Thank you for all the interesting information you shared with us and for your patience.
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October 2022 by Mary Beth Grove
Orpheus Music is truly exceptional! I worked very closely with Charles to purchase an absolutely beautiful piano. Charles’ extensive knowledge of music/piano is beyond impressive. As I determined which piano was best for me, he clearly explained the differences, features, and benefits of each model to help me make an informed decision. Especially noteworthy is how meticulous Charles and his team are with each piano they sell. Their high standards of excellence ensures every customer will have a quality instrument meant to last a lifetime. Thank you Charles and Orpheus Music! My Yamaha is spectacular!!
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April 2022 by Chris Kwan
My wife and I recently purchased a Kawai baby grand piano with a PianoDisc player from Charles and Carolyn at Orpheus. We were pleased with the team's professionalism and knowledge regarding their pianos. They are passionate about their work and provided excellent customer service during the purchase process and also after the sale. I am glad that we have found trusted advisors such as Orpheus Music for all our piano related needs.
