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February 2024 by T V
I drove all the way from DC to do my banking at this PNC branch because I like the customer service here. Every timeI go here, I was provided with great customer service. Today, Rami was great and did not rush me when I want to double count my money.
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September 2023 by Kevan S.
I came to this PNC to do a withdrawal after leaving the Bailey's Crossroad in disgust. Follow Google/Apple maps directions to get into the parking lot as trying to come in off of Broad Street will drive you insane. It is hidden off of a side street and a frustrating experience looking for it on your own. Once inside, there is one teller window on the left and offices on the right. I came on a Saturday so maybe that's why no one was at the teller window. The office person came and got me to do the transaction in his office. I have to say while I waited a little while for him to come get me, his customer service was fantastic which is a lot to be said for PNC these days. While I wouldn't recommend this bank overall due to the parking, if I lived close to it, this may be one of the better PNC banks around and worth a visit to make up your own mind.
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August 2023 by DJ Sharpe
Immensely long wait times, can't seem to ever get a rep. Go there, wait 40 mins, leave. Avoid location
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August 2022 by Bappa Barua
Pnc This branch very helpful and financial consultant Sami rahman nicely service given me.Thanks
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July 2021 by Vasco Korankye
You’re always welcome to Bank by the team of dedicated professional staffs, who are always available to take care of me a smile…
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August 2019 by Dean Kim
Imagine having customers wait twenty five minutes for a simple transfer on a Friday morning. Sad!
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July 2019 by Erick Horton
Wow! Just wow, all I can say for the staff at this location. It's horrendous how little they care when you have an issue with them. I came in to dispute a discrepancy... all I got was “ call this number†and thrown out. One of the young teller (shay) went up to another tell and started joking and laughing with my issue. It was embarrassing.
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May 2019 by K D-H
Nice location and easy to find but not a lot of parking
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May 2019 by Gary K.
Think twice before banking here. I do like PNC as a bank and the type of services that are available to me. The problem comes from the staff and the blame games I am told all the time. You ask a question and receive incorrect or misleading answers. They can never make a mistake since, they can just blame corporate, you call corporate and they blame the branch. The manager could not care less about keeping her customers satisfied and can never fix a problem. According to her the customers are wrong and must be stupid. Time to find another bank that can provide accurate information to questions and provide a higher level of customer service.
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February 2018 by Yaa P.
If you need customer service DO NOT go to this branch. They'll have you waiting for nothing and unfortunately customers are not the first priority here.
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January 2018 by mike parker
Good location. Parking is limited. Staff is very friendly and the back is set up to have a personable feel. ATM-only drive thru.
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October 2017 by Zachary Ehrlich
very friendly people
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September 2017 by Tosha B.
This location is not your typical bank branch which makes it a bit confusing when you walk in. There is kind of a lobby area with a table where you fill out your deposit/withdrawal forms, but no tellers right there. There are offices off to the right and the "tellers" are there and they come out and greet you and then they bring you into their office and that's where you do your transaction. The nice part about that is that you have privacy and everyone doesn't hear everything you say, but they have to go to the other side of the bank to get money and it seems to take a bit longer than a normal branch. Also it can be confusing when a lot of people are waiting and there isn't a "real" line and it's not clear who is next. My recommendation would be only come here if you're not in a rush.
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May 2016 by Conrad Eisen
This bank is designed for the technology age of banking. There are no bank tellers! If you want to do anything that the ATM can't handle you will have to sit down with a banker. But it's still a nice bank and the staff is friendly.