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March 2024 by Kris M.
Visited the Falls Church RR store and received outstanding customer service from Cerise! After she helped me find the best shoes and fitting me for inserts, I tried on some apparel. She took the time to find my favorite Sox, based on past purchase, just in case I needed new ones. Of course I did! Thanks!
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January 2024 by Nancy M.
recently bought a pairs of Brooks shoes. Their price was the same as Dicks but the lady helping me knew all about the competition- which shoes were for pronation, which shoes had higher arches etc. Definitely worth going to a store with competent and helpful staff!
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November 2023 by Sara S.
I've been in twice now to get fitted for a running shoe. Both times ive unsuccessful- the wait has been excessive. Customer service seems to really lack.
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October 2023 by Nicole S.
Not even terrible service, NO service. We waited for someone to come help us and there were 3 employees talking to each other and for 10 minutes nobody helped. Nobody even greeted us. The store was a mess with shoe boxes and it was just us and one other customer in there. When we asked why nobody is helping, one of the girls said she had just gotten there, which was not true because we watched her walk past us and start organizing the sunglasses display instead of helping. So no, I do not recommend this location and if this is how Road Runner Sports employees are trained, go to Dicks.
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September 2023 by Tempeste Hernandez
My husband and I went to this shoe store to get new running shoes for my flat feet - I did not expect the exceptional customer service we received from Claudia. She has excellent product knowledge and was attentive to our needs. She took the extra time to assist us both and neither of us ever felt rushed (even though it was close to closing). Our shoes feel amazing! We absolutely found our new favorite running shoe store and I would highly recommend this place to others!
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September 2023 by Meredith Morgan
My name is Meredith. I visit the Road Runner Sports in Falls Church, VA to replace my Brook shoes, which were worn down completely. Cerice (Store Manager) and Herbert (Sales Specialist) greeted me with a friendly smile, professionalism, expertise and extremely prompt amazing service! They consulted and helped me with the purchase of the latest Brook Glycerin shoes which are the most comfortable and my favorite. Their dedication to excellent customer service reflects great credit upon themselves and Road Runner Sports brand! He is the epitome of excellence and true professionalism! My overall rating undoubtedly is 5 stars without hesitating. Cerice and Herbert deserve the biggest raise and recognition for their amazing friendly service and professionalism. Thanks Road Runner Sports for hiring these jewels of employees to represent your magnificent brand, who will undoubtedly cause it to flourish consistently!
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September 2023 by Stef R
Stopped by for a fitting yesterday afternoon and had a great experience. Ashley was extremely helpful and knowledgeable on the different shoe styles and insoles. I left extremely happy with my purchase and will recommend this location to others.
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September 2023 by H Rosenberger
Claudia couldn’t have been more helpful. Her knowledge is quite expansive (from form to stride to all the shoes) and she has great patience. She won’t give up until you find the right shoe!
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September 2023 by Meredith M.
I visit the Road Runner Sports in Falls Church, VA to replace my Brook shoes, which were worn down completely. Cerice (Store Manager) and Herbert (Sales Specialist) greeted me with a friendly smile, professionalism, expertise and extremely prompt amazing service! They consulted and helped me with the purchase of the latest Brook Glycerin shoes which are the most comfortable and my favorite. Their dedication to excellent customer service reflects great credit upon themselves and Road Runner Sports brand! He is the epitome of excellence and true professionalism! My overall rating undoubtedly is 5 stars without hesitating. Cerice and Herbert deserve the biggest raise and recognition for their amazing friendly service and professionalism. Thanks Road Runner Sports for hiring these jewels of employees to represent your magnificent brand, who will undoubtedly cause it to flourish consistently!
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August 2023 by Ashley Alexander
I had a great experience last weekend with my fitting expert, Claudia. While the wait to get fitted was long (about 20 minutes), I know it's because of how thorough the employees are with helping the customers and I left more than satisfied! I'm an indecisive person and Claudia was patient and extremely helpful. Thank you!
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August 2023 by leslie luckritz
This place signed me up for their rewards program after I told them no, and have continued charging me. I called to get this reversed, as they have been stealing money. Only to be disrespected and hung up on. Consumer beware!I would like to add that the shoes they sold me caused heel spurs and did not provide the arch support I needed. They sold me the only pair of shoes they had in my size instead of what my feet needed. It is shameful when a company advertising help with pain, cheat there consumers.
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August 2023 by Maureen Berry
I took my daughter to this store for the free assessment and the salesperson, Claudia, was fantastic. She was friendly and helpful without being at all pushy. She explained everything too us and helped us choose the perfect shoes and insoles for my daughter's unevenly arched feet. Highly recommend!
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August 2023 by Sarah B.
Bring your patience. You will have to wait for someone to help get your shoes, and then you have to wait for that same person to be available to check you out. Their commission/compensation scheme makes it inconvenient for customers when it is even a little bit busy. Also, don't fall for their "complementary" upgrade for the membership rewards program. They will charge you more money.
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July 2023 by Altagracia P.
So grateful for the professional and informed help I received from @Kelmonnie at the Road Runner Sports store in Arlington. Patient, knowledgeable, and the 90-day return policy when joining the VIP Rewards program is a great reassurance that my walking days will be happy ones. Thanks #Kelmonnie.
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July 2023 by Iris S.
I came with clear and specific need for shoes with max cushioned stability, but the staff was super impatient, unhelpful and even condescending. They just lost our whole family's business as I have the membership for years.
