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March 2024 by Beth McCall
I was helped by Alex the store manager today 3/5/24. He was professional, knowledgeable, extremely proficient, and friendly all while managing a very busy store. I was shipping something very important and Alex took the time to make sure everything was perfect. I highly recommend this store. Thanks again Alex!Marla Beth McCall
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March 2024 by Mason Bishop
Alex went above and beyond to help me pack and ship a difficult and heavy package of 3 boxes. The UPS store location is lucky to have him as an employee!!!!
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March 2024 by Beverly Raffino
The staff were extremely polite and very customer friendly. They worked quickly and provided me with the best possible service. Highly recommend this UPS, the best I have ever done business with.
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February 2024 by Daphne Canales
It's a great store, and everyone is super friendly and helpful! I made some copies, notarized a document, and was treated and helped from beginning to end. I would recommend this store hands down for your mailing needs or anything office-related
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February 2024 by Michele Alexander
Went to UPS for notary and scanning purposes. There was only one employee at the time and very many customers. The employee did a wonderful job managing everybody’s needs all at once, and I am very grateful! Definitely recommend!
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February 2024 by Ramona Schroeder
Excellent staff and service. Thank you very much for all of your help UPS STORE 3156 YorktownShopping Center-Falls Church, VA!
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February 2024 by Jennyfer Bejoy
The only UPS store where I’ve had such great assistance. The store manager Alex went out of his way to help me out. Truly appreciate it !
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January 2024 by Max Partridge
The employee working the desk tried to force me to pay $90 for a simple shipment of less than 3 pounds. If you go here expect them to screw you over
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January 2024 by Drew Brown
visited UPS in Merrifield, VA early morning. There was only one UPS Rep there and there were numerous ppl in line. The Rep - Hima - was very professional and provided excellent customer service. She multi-tasked and was assisting several customers at the same time, maintaining a pleasant and professional demeanor the entire time. Hima represented UPS extremly well!
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November 2023 by D W
great service, the dude was awesome
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November 2023 by Christopher Lettieri
Multiple visits for multiple reasons - notary, passport, shipping. Every time, EVERY time, the employees are polite, friendly and helpful.
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October 2023 by Anne Bella
We have been to this location several times to package and mail business material to prospective clients.Francesco has assisted us in each of these visits. We have never seen the care, attention, proficiency in completing these mailings in such a timely manner (while also monitoring the other employees and customers to ensure quality service to all) and two were rather large mailings.In one mailing, the building where it was delivered said the person did not live there any longer: what should I do with it. They sent it back to the Falls Church store (Francesco). We had ok’d all our information, including our phone number. Well, we didn’t notice that one digit was off in the phone number, so Francesco couldn’t get in touch with us. He held on to the box when it was returned. He knew we would be back to mail other items. The minute we walked in, he retrieved the box and gave it to us. We also corrected our phone number in the system for future mailings.We have never been to a UPS store that is run so professionally and proficiently.Please acknowledge, Francesco, an outstanding employee.From completely satisfied customers,The Bella’s.
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October 2023 by Yuqing Yao
The employee was helpful. Hima tried her best to assist me when I came into the store
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October 2023 by Krystal Williams
Francesco was very helpful with an issue that I had when I visited the store previously. He worked diligently to get my money refunded to me. I had had an issue with customer service in the store at my previous visit, which was taken care of by Francesco. His pleasant attitude and willfulness to take responsibility for his employees was commendable.
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October 2023 by Krystal Creecy
Francesco was very helpful with an issue that I had when I visited the store previously. He worked diligently to get my money refunded to me. I had had an issue with customer service in the store at my previous visit, which was taken care of by Francesco. His pleasant attitude and willfulness to take responsibility for his employees was commendable.
