-
November 2023 by Lance Bui
We are the representative of Thinh Phat Logistics in Vietnam. We wish to address and reassure the customers of Vietstar Cargo that we are here to resolve any problems that may occur during the transport and delivery of their packages. We value our customer, Vietstar Shipping and their customers.Please remember that your packages are going to a another country where the rules, law, taxes and traditions are not up to par with AMERICAN expectations.Items will get damaged, lost, and mishandled once in awhile. And we will do everything within our power to resolve the problem. Please read our refund and replacement policy that you have agreed to upon when using our services. Currently there is no INSURANCE FEE policy in place. Please use FEDEX or UPS if you intend to ship valuable items.We have disclaimers for certain products and items that will melt, expand, or freeze and get damage during shipping. This is a risk customers must realize and accept. Liquids, shampoo, and perfumes will explode. Gummy bears and chocolate will melt. Unforeseen things happens all the time. It is not the customers fault, not the shipper's fault. Vietstar will take the uttermost care to advise and pack your items as to the best possible way to protect it.Delivery delay does happen and will happen, but not often. Matters with customs clearance will mostly be thereason. In the event of delayed custom clearance, we have no control. We strive to maintain a 7-14 day delivery schedule. This can not be a promise or guaranteed.Damaged goods, Lost items, Delayed Deliveries are all problems that can and will be resolved. The customers of Vietstar should take up any issues directly with VietStar directly. As an custom broker and delivery agent for Vietstar we can not deal with customers directly unless asked. But as a show of support, our hotline is +84 896628043. If we may assist in any way, we will be happy to resolve your shipping problems.Problems with prices, fees and taxes are not within our control. The customer may freely shop for other services that have better prices.Please be aware that some of these reviews are retaliatory by competiting businesses. The profile used are fake profiles. If there is a true problems, the problem have been addressed and resolved by Vietstar direct. We do not resolve internal problems online for the public to see in the comments. Be aware most these issues arised years ago the during the COVID Pandemic. Not all packages were being delivered on time.We regret that these reviews are the only tarnish we have after 7 years or operation and been shipping over 100 tons of packages and month. Vietstar is still in business and have many happy customers. We appreciate and love our customers, we try but can not make everyone happy.
-
October 2023 by Justin Nguyen
One of the worst shipping services to Vietnam in DC and VA. I sent items to Vietstar Shipping a few times and every time I received them, I was charged many different fees. The printed receipt only had 4 MST numbers written down for the order code, no real tracking. If you want to track a single, you have to call and ask, so don't bother. After two weeks of sweet promises that the package would arrive, waiting in vain, no package was delivered. When I called Vietstar, I blamed the Vietnamese side and said the package had arrived and was waiting for distribution. Called back a few days later, the other answer was that the goods were still inspected by Vietnamese customs and not yet approved??? Even if I lie to the customer to get it over with, we still have to agree with each other. The biggest problem is the company allied with Vietstar shipping to send goods to Vietnam, THINH PHAT LOGISTICS SERVICE CO., LTD. A company that does business irresponsibly and treats customers in a more disrespectful way. When my family member in Vietnam called to ask for advice on where to send the package, they wouldn't answer the phone, blocked the customer's phone number, and refused to send the package. A valuable package, but both Vietnamese and American services do not know its whereabouts, superficial and irresponsible. Sincerely advise you to change to an alliance company in Vietnam to do business with more heart, vision, and ethics.
-
March 2023 by Inter Metro
THE WORST TRAVEL AGENCY EVER, DO NOT BUY TRAVEL TICKET FROM THIS AGENCY IF YOU DONT WANT TO DEAL WITH A MESS. PHU IS THE NAME OF THE OWNER/VIETSTAR AGENCY PERSONNEL THAT WE HAD TO DEAL WITH.
-
March 2023 by Natalie Nguyen
This place really deserves 0 stars. I ship packages to Vietnam very often and when this place first opened, I found it to be very cost efficient and will come here all the time. As they started gaining customers, they started to charge on the littlest things, there are extra charges (along with the shipping fee) for shipping perfume, vitamins, and other things of that nature that are super unreasonable. When I had asked what these fees are for, they could not provide me with an answer. Any sensible person would know that obviously, since they were accumulating more customers, they wanted to charge more to pocket even more money and used these “fees” as an excuse for their greed. I HIGHLY DO NOT RECOMMEND this place.This place deserves 0 stars. I often send goods to Vietnam and when this place first opened, I found the prices very economical so I came here often. When this shop started to have many customers, it naturally charged fees for the smallest things, the surcharges (along with shipping fees) for shipping perfume, vitamins and other things were also very unreasonable. When I asked what these surcharges were for, of course I couldn't answer, because it was too unreasonable. Anyone with a little understanding knows that because they are accumulating more customers, they want to charge more to put more money in their pockets and use these “fees” as a an excuse for their greed. I don't know how to do business like that and still open a store.
-
November 2022 by Thuy Tran
I've been sending stuff to Vietnam for years with VietlinkGlobal. Never lost an item. I happened to be in D.C in April and decided to try with this company. It was convenient because it was right at the corner in the plaza (I had hard time finding DatViet Cargo). Horrible service. Took forever to send to VN. And of course the package was torn up so bad upon delivery. My mom had experience so she refused to take the package and tried to call me to reach out the company instead. And of course, they ignored my messages/calls. They eventually got back to us and after days of calling, sending pictures/videos, they decided to do NOTHING and blamed others (including customers). We lost some items that worth about $50. It was not much compared to other customers who had worse experience with VIETSTAR. Please STAY AWAY this place!!!!
-
November 2022 by thuy nguyen
Bad service. Have to pay cash only. More expensive than other store. And my good still not delivered to Ho Chi Minh city since 3 weeks ago
-
November 2022 by dustin tran
Horrible services.
-
November 2022 by Vy Ngo
My family trusted Vietstar to send items, the goods received in Vietnam were 7kg missing. Along with a few other items. When I contacted them, they refused to accept responsibility and pushed it to the Vietnamese shipper. They refused to resolve or make an appointment. go back and forth continuously.
-
November 2021 by tien nguyen
Vietstar shipping must selects a better co-operation with oversea logistic company, in particular this case was Công Ty TNHH DV Logistics Thịnh Phát in Việt Nam. Irresponsible in terms: 1) no prompt response to client; 2) delivered wrong package; 3) ignored client's messages when reported missing items in package.Totally un-professional delivery process & services, ect....Tampered my brand new vitamin bottle. As in picture.VERY DISAPPOINTED !Still no response from Thịnh Phát to revolve the incident.
-
November 2021 by Trang Nguyen
This company does irresponsible business, lost customers' goods not resolved, the Vietnamese side said in the US, the US side pushed the responsibility on the VN side, I sent 57.60 pounds of goods that the Vietnamese side received 20kg equivalent. 45 pounds, lost 12.60 pounds now no one can solve it, business is not reputable. Never send stuff here again. The goods received were slashed, the Vietnamese staff said that they were sent to another customer's address by mistake, so the other customer only took the candy to eat, not the valuable goods.
