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February 2024 by Shaka Robinson
Excellent experience!! These guys are the drive thru of diesel truck repairs.i broke down on i-77,4 miles north of Lambsburg VA .they sent the wrecker but I was able to drive to the shop.they took out and replaced my radiator in 4 hours.i still made my delivery in Findlay Oh 7 hours early.much respect guys and im definitely a loyal customer!! Shout out to the whole team including the puppy ?.Shaka Robinson Sharomax Logistics LLC
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February 2024 by Joel Delosreyes
I was going uphill on I - 77 Northbound after crossing Virginia border my temperature gauge skyrocket after an exit. That time it was raining and foggy. My truck start to slow down and, so I pulled over on the side with flashing on. I check the radiator and coolant was coming out of radiator relief cap. I called around and 2 of mechanic shop don’t have roadside assistance (service) except for just a towing to take it to the shop. I called Big Iron Towing Company and explained my situation and they told me that it could be my Fan clutch not working. Mike the owner/ manager told me that road side mechanic will be at my location in 20 minutes. To my surprise Dathan Bliss the mechanic showed up within 20 to 25 minutes on time without hesitation even its pouring rain and cold outside, start working on my truck and get me back on the road. I’m a Veterans and appreciate this type of help and very nice people still exist in this community. I highly recommend this shop and this people that would help us intime of trouble. Thank Mike and mostly Dathan for unprecedented help that you do and God bless always. Once again Big Iron Towing Company in Virginia
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January 2024 by Dispatch
!!!!!!Stay Away!!!! You have been warned. Terrible peopleGives you one price $350.00 but then when you get the bill its double $635.00 Then wants to threaten to tow or impound if you don't pay. Then they raise the price again $1350.00 because we questioned the bill.
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December 2023 by Iaroslav Ryzhenkov
Avoid this place by all means, these people are crooks. Had an agreed price of $600 for towing they charged me 800 plus 100 for labor because they said it was an emergency towing (obviously any towing from the highway is an emergency) and 100 for telling me that I had a coolant leak even though it was the reason why I called towing. Then at the shop they charged me two hour diagnostics $250 to tell me that my radiator was leaking and on top of that 12 hours of labor to replace it, from there $250 to get the radiator for which they charged me $2250, I called the dealership and the price was $1700 without the account(their price is more like $1400 with the account).When I asked about that they said that they don't care about how much it actually cost. Not to mention $250 comp scan to remove my check engine which is still ON! When I asked them why they didn't get my approval for any part of this nonsense they said that they don't have to and if I don't pay they will close my truck in the shop and will charge storage until I pay them. So my radiator cost me insane $6800.I'm the fleet manager at a pretty big trucking company and these people are among the rudest and most arrogant I had to deal for the emergency repairs.NEVER EVER go to this place!
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November 2023 by Angons Transport LLC
Amazing guys they get the work broke down on interstate 77 northbound going up the hill. Call them up. Got there in 20 minutes my transmission was shot they resolve the problem the next day also price for tow and repair was far highly recommend they get the problem fixService: Special vehicle towing
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September 2023 by AYN PROMOTION
I really appreciate these guys. They replaced my radiator and reservoir in a few hours. Very fast service
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June 2023 by Mike Woolf
They stopped by my truck while I was setting out my triangles and my breakdown department was trying to find someone to fix my issue. They saw my issue and offered to fix if approved by my company. Company approved, they left to get the part needed and fixed with ease. Everyone I met at this company was friendly and helpful!If you’re broke down in the area give these guys a call!
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April 2023 by Kelley Young
These guys are exceptional. I was hit on the freeway during a cross country trip and no repair shops were open. Even though Matthew was not technically to be working today he went out of his way to meet me and look over my vehicle to make sure I was safe to go home after the accident. I can’t recommend them enough. So kind, and incredibly honest. Please give them a call
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April 2023 by James Verges
I was down on 77 north they stop by and ask if I needed help at the time I figured that I had overheating, give me a card. Did not pressure me very professional. Lol! Two hours later I call them. Outstanding crew very fare pricing at that time of night. Will call on them anytime.
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November 2022 by CJ Loving
Would definitely recommend this towing service before anyone else! Went above and beyond to ensure I was taken care of . Seth Esqueff and his crew are phenomenal!!! Will be using again if need be!Service: Car towing
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November 2022 by Srdan Petrovic
I don't know what to say...they were able to do radiator replacement same day,in 4 hours but they charged like they was working 8-10h. That wouldn't be a problem, that is road side workshop but problem is that they didn't put Intercooler clump how it should and truck couldn't do regeneration how it should and went to derate mode. They should put new clump and install it correctly and everything would he fine,no matter price. Had to drive 1000 miles to fix problem after them. 3 star is only because it was same day repair but it should be less because I lost weekend and a lot money after their job.
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October 2022 by Vipula Weerasinghe
Did a radiator fan repair and charged $795and drove for 30minutes and the same problem occurred and when we called them they said they are done with repair and they don't have any warranty.will not recommend this place for any repairs.they just rip off people.
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October 2022 by GranDaddyEvil
Coming down the mountain my truck decides it's time to start a major leak in my brake chamber and air diverter, thus bringing me to a dead stop on the side of the mountain. It did take a few hours for them to get to me, but when they arrived, they brought the calvary with them. (VDOT and several workers). Had me off the road quick and safe. Once off the interstate, they had me repaired and rolling within 2 hours! Great customer service and the price was competitive. Will call them in the future if any issues arise in that area. Would highly recommend. And for those of you saying the price is outrageous, you've obviously never had a big truck repaired in an emergency. They only issue, and not even really a complaint, would be;It would have been nice if the tow was free considering they did the repair. But I know from towing vehicles myself in the past, that's not how the big rig service works. But if you're ever in this area and need an awesome repair done quick. I would highly recommend.
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July 2022 by M K
Was gonna charge me two hour minimum for tire even if I came to shop. chamge and try sell me recap for 400 bucks. Need a tire limp up to Bert’s exit 14. Or they do road call. Awesome used tire for 150. 35 to install. Shame on you big Iron. Thief.
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April 2022 by Romeo Rabbit
Coming down the mountain my truck decides it's time to start a major leak in my brake chamber and air diverter, thus bringing me to a dead stop on the side of the mountain. It did take a few hours for them to get to me, but when they arrived, they brought the calvary with them. (VDOT and several workers). Had me off the road quick and safe. Once off the interstate, they had me repaired and rolling within 2 hours! Great customer service and the price was competitive. Will call them in the future if any issues arise in that area. Would highly recommend. And for those of you saying the price is outrageous, you've obviously never had a big truck repaired in an emergency. They only issue, and not even really a complaint, would be;It would have been nice if the tow was free considering they did the repair. But I know from towing vehicles myself in the past, that's not how the big rig service works. But if you're ever in this area and need an awesome repair done quick. I would highly recommend.
