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August 2022 by Denver Compton
Bianca and the Bank of the James Mortgage Team have helped me a number of times over the years. Bianca takes the time to communicate so well, staying in touch throughout the entire process, and always does everything she can to make sure everything goes through as easy and quickly as possible. Perhaps most important is having the confidence to know that she is always there when a question comes up, really establishing the personal relationship as opposed to making me feel like just another number. The biggest \"thank you\" to Bianca and Bank of the James!
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August 2022 by Taylor Hawkins
We had a great experience with Bank of the James. Special shout out to Bianca for all the special care and attention!
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August 2022 by Erin Heller
Bianca and Brandi were absolutely a pleasure to work with! They were kind, knowledgeable, and always available to help during a stressful time. Thank you so much!
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August 2022 by Joseph Lee
Bianca and Mike were very easy to work with and made the process of building our dream house easy. Thanks for all your help.
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August 2022 by Elizabeth Freeman
Bianca is the first and only person our family calls for mortgages.She responds immediately and works fast. She is very professional as well as personal. I can't recommend her highly enough.
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August 2022 by Bryan Wolk
This is our second time using Bianca for a mortgage. Her and her team(Brandi!) were amazing to work with. Bianca was more than willing to answer all the questions I had and helped fight for us to keep our rate lock. The whole process from start to finish was extremely smooth and easy.
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July 2022 by Marsha Miller
Rayetta Webb was our representative and was so knowledgeable and helpful throughout the process. She answered all questions in a timely manner and guided us through the process in record time!
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June 2022 by Mary Lu Clark
Rayetta Webb has proven her worth over the years. She's an informed, dedicated professional who cares about her clients! We've know Rayetta for almost ten years. All these years later, after arranging our reverse mortgage we feel free to call on her with questions and concerns. And she is always available with answers. Who could ask for more? Bob and Mary Lu Clark Roanoke, Virginia
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April 2022 by Ed Parker
Bianca and the team at Bank of the James Mortgage consistently provide exemplary customer service to my Real Estate clients. Their level of service helps provide a great home buying experience.
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April 2022 by Joe Nigro
Thank you to the folks from BOTJ. It’s pretty rare these days to get the honest and tireless service they provided. From the inception, where we established the construction loan, to our eventual conversion to permanent mortgage, my wife and I were gifted with knowledgeable and insightful representatives, that never tired of making us comfortable.
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April 2022 by Melanie Furlough
Bianca was amazing to work with. She looks out for her clients best interests and will get you the best deal possible! I highly recommend Bank of the James!
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April 2022 by Stacy Meeks
Exceptional communication & her knowledge is beyond impressive regarding home loans. I would highly recommend Bank of the James Mortgage and Bianca.
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October 2021 by Kimberly Counts
Andrew Beverly made my first time buying a house so easy! He was very knowledgable and helped me every step of the way. I’m so thankful to have worked with him and highly recommend reaching out to him for help in securing a mortgage!
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September 2020 by L Je
I have been waffling about whether to share this review for some time, but decided that it was worthwhile to notify other potential home buyers so that they can make an educated decision. I would not recommend Bank of the James and am disappointed in our choice. The below situation was the straw that broke the camel's back on top of an otherwise marginal experience. 2 stars simply because they did get us through closing on time, which we appreciate.We were (accidentally) shared on an email chain in which our broker spoke very poorly about us to another professional. The email message that we were shared on by accident involved name-calling and the broker expressing her displeasure about answering our questions. I will not state the name of the broker because I don't wish anyone to lose a job, but the lack of professionalism was disappointing to say the least.To provide context, we were first time home buyers and had asked on several occasions for clarifications about the documentation that we were being asked to sign. Our broker was unwilling to speak with us outside of normal business hours (which are our working hours) without significant pleading. Even during business hours, she was short and displayed visual impatience at answering our questions.
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September 2019 by Sara Valente
We just purchased a home in Lynchburg and our experience with the Bank of the James was very positive. Our mortgage loan officer, Bianca, was responsive, smart, efficient, kind, and easy to work with. We would definitely recommend using them if you are buying a house!
