-
December 2023 by Clarence Booth
The staff is very responsive to any of mine requesting needs that I had
-
August 2023 by Lynnette Johnson
The management and staff at the Forest facility are gracious in their customer service. The process of obtaining the storage was fast and seamless. The facility is spotless and well lighted.
-
October 2022 by Andy Badi
Unethical. Lack of integrity. Total apathy. That about sums it up! Do not do business with this company or any of their properties.
-
July 2022 by Frank North
Well-priced and kept facility.
-
December 2021 by Stephen Peirce
Price is reasonable for storage. Access is very good for car or truck, I don't have any experience accessing it with a big truck.
-
September 2021 by Marie Bishel
I have nothing but great things to say about this facility. I needed a storage unit in a hurry and they were able to help get me one quickly. After I filled that one up and realized I needed another, I had no issues getting a second one added to my account. It could have just been luck there were some available when I needed them, but the staff were very nice and quick to help me out. I went to the storage units at all times of the day and even some at night and never felt unsafe or worried about my belongings not being secured at this facility. The manager, Tracy, and other staff were always smiling and friendly and didnt mind answering any questions I had or looking up my passcode when I forgot it. If you want a clean, safe place for your belongings as well as friendly and professional staff, this is the place to go!
-
August 2020 by D Riley
Everything was fine until the end. I moved out the same day as my next months billing. I got billed for the next month with in 10 minutes of emptying out my storage unit and cancelling my "lease". I contacted one of the managers to credit my card, she did what she could do but, the VP said no credit would be applied being that I never gave a move out date. I asked the manager to have the VP call me so, I could explain my situation...a week later....still no call! So, I have paid for a full month that I had nothing in their storage unit. The VP won't even give me the chance to explain my situation...poor business, greed and disrespect in my opinion. With all that is going on in the world today, you would hope there would be some decency left...not in this case!In response:I can read and am fully capable of following "procedure". We all have situations that arise in our lives, I had one in this instance and just wanted to voice that to the person in charge. I was not given that opportunity to do so, that's all I was asking for. Thanks!
-
July 2020 by D Riley Jr
Everything was fine until the end. I moved out the same day as my next months billing. I got billed for the next month with in 10 minutes of emptying out my storage unit and cancelling my "lease". I contacted one of the managers to credit my card, she did what she could do but, the VP said no credit would be applied being that I never gave a move out date. I asked the manager to have the VP call me so, I could explain my situation...a week later....still no call! So, I have paid for a full month that I had nothing in their storage unit. The VP won't even give me the chance to explain my situation...poor business, greed and disrespect in my opinion. With all that is going on in the world today, you would hope there would be some decency left...not in this case!
-
February 2020 by Josephine Taylor
My family stored items here. This property is not secure as they were broken in to and the security gate is always "being fixed", so it stays open a good portion of the time and it is very often! It may be clean, but the prices, service and security is questionable.
-
January 2020 by jerome Anderson
VERY clean, very secure, and monthly rates are reasonable.
-
September 2019 by Kristen Queen
This facility is on point. Excellent and professional customer service, and very knowledgeable and friendly staff. These facilities are clean, well kept, and just a top notch operation all around. Will highly recommend to anyone in the Lynchburg area.
-
July 2019 by Christina McGregor
Great experience. Did need to be on a waiting list but was able to get the storage unit I needed just in time and it was a smooth process and they explained everything to me clearly.
-
April 2019 by Rhonda Waller Stainback
Great location and very friendly staff!
-
April 2019 by Annette Crotty Mills
Lock and Roll Storage is a wonderful facility. The staff is great to work with. We recommend them whenever we can without hesitation.
-
August 2018 by Golden Fleece
Super clean. Very helpful staff. Good rates.
