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February 2024 by Hattie Hall
2/16/24 6pm I walked in the store that smells like rotten meat. I couldn't buy meat or fried chicken from that store. Would also tell you the chicken has chicken feathers on it that is cooked without it being pulled off and the chicken is overcooked at times.
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February 2024 by Jonathan Fuller
Good store for groceries especially if you download the digital coupons.
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February 2024 by Jean Judd
Today my " check out " employee was Robert. He was EXCELLENT!The date is 1/16/2024 and the time was about 10:00am.
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January 2024 by Gemia Bryant
Racial profiling from other shopper, unclean checkout lanes, rude floor-lead workers, and disgusting bathrooms! Plus, Gordon the so called manger is very lazy in doing his job! Prices are never updated in the system verse what is on the shelves.
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December 2023 by T S
I placed an order for delivery from this store as it's the closest to me. The timeframe passed and nothing was delivered, so I checked the app every 30 minutes to see. It still said it was on the first step, so not even in transit yet.I am including as much detail as possible to help anyone in the future, by the way.2 hours past the delivery timeframe I contacted customer service via the chat, spoken with someone who said they'd follow up on it. A few minutes later, they told me it was just marked as delivered when they called. I was standing outside, and advised them that it was not delivered. I checked the app and the status was still the same, also.Sometimes the apartments in the area get mixed up, so I asked if they could confirm the delivery address, like via GPS or something, but they couldn't. They could only advise where it was supposed to go.They said they'd refund $76.70, which was less than my order. When I checked the app at that time, order now showed delivered with a substitution that made the total less. I asked if they could just send the order through again since I wasn't going to get paid until Monday, needed groceries, and the refund would take up to 5 business days. They could not.The customer service rep also told me to sign up for text updates and I let them know I already was, but I never received anything on this order following the initial message. They really didn't seem to want to believe me. But that's a gripe on corporate, not this store.I suspected that the order was overlooked, and they decided to mark it as complete when the agent followed up instead of even considering delivering it late. Because I've never had this happen prior. Even deliveries that were late showed as being on the way rather than the first step.Anyway, this was on Friday. I checked the app on Tuesday or Wednesday to verify refund status and it told me it couldn't find anything. So I again reached out to customer service via the app. The second agent told me they would put in the refund and that it will take 3-5 business days.Sunday, I received the confirmation for the refund, and it was $69.12.I called them this time and spoke with a person who told me to "ignore the $69.12", I would get my full refund of $76.70, and they would also give me an additional credit that I thought was $20, but was in the system as $10.The refund did indeed come through as $69.12. Which means they kept the delivery fee even though they didn't deliver anything. And the credit I have to use their services again in order to receive.At this point, I'm tired of dealing with them. So I'm just going to warn everyone that right now, Kroger isn't it.Don't order from this store, but if you do, don't expect their corporation to own up to the mistake.
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November 2023 by ariana wolfhard
Get rid of the managers ! TERRIBLE TERRIBLY COMPANY. EXTREMELY POORLY RAN AND TERRIBLE TO THE EMPLOYEES, if you have a disability or a health condition DO NOT WORK HERE. YOU WILL NOT BE ACCOMMODATED FOR YOU WILL BE TREATED LIKE A JOKE.
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October 2023 by Megan Petty
I can think of at least three different pick-up or delivery orders that went seriously awry. Most recently, 10 items were missing from my pick-up order. Another time, I received many of the wrong foods, like sirloin steaks instead of ribeye steaks, smoked provolone cheese instead of regular provolone cheese, and sage instead of rosemary. Customer service did not adequately resolve the issue. I never had issues like this when I did pick-up orders from the Kroger on Timberlake. Very frustrating. Will not be ordering pick-up or delivery from this store again.
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September 2023 by Ty Martin
Get rid of the managers that aren’t trained to handle situations properly! Olivia doesn’t know how to treat her employees with disabilities and she’s clearly incapable of the “manager” position. Maybe knock her down to just restock the store. There are acts that keep you from treating people with disabilities “the same as everyone else”, they require their LEGAL representative. But clearly Olivia missed that in training. Poor excuse for a manager and it shines brightly on the store.
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September 2023 by Brian Newell
I love Kroger, especially the one in Forest VA. The produce is always fresh, and the deli has great choices. The meat counter has choices ranging from thick cut bacon, seafood, and nice cuts of beef, including those locally sourced. Speaking of locally sourced, they have a wide range of different items from around the Virginia area. There is nothing better than giving back to my neighbors. Everyone one is always super nice. I definitely recommend shopping here. See you down the aisles
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September 2023 by Katherine Jones
Great produce section.. they have everything here. And the prices you can't beat.
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May 2023 by Virginia Supernova Slim
KROGER IS THE WORST PERIOD!!! DO NOT ORDER ONLINE FOR PICKUP!!!! THEY WILL CANCEL YOUR ORDER AND NOT COMPENSATE YOU FOR YOUR INCONVENIENCE!!!!!!!!
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April 2023 by NB X.
The service here has been consistently an issue with under-staffed - no matter the hours. Whether midday or late, there are multiple sections closed or unavailable.This has resulted in very poor service that has declined over the past year.
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April 2023 by S. Lewis
I went to this Kroger's today for the first time. It was 5:55 pm on April 9th. I wasn't going to do any shopping. I bank with PNC and wanted to get some cash from their ATM located in Kroger's. When I got there I was told I could not enter the store due to it being easter Sunday, and they were closing at 6:00 pm. I said it's not quite 6:00 pm and I only need to get some cash from the cash machine. The woman refused me entrance. What I don't understand is why did they lie and say they were closing at 6:00 pm, but obviously they closed BEFORE 6:00 pm. Why does everyone else have to suffer because Kroger's decides to honor a pagan holiday? It's not fair to all of your other customers that do not celebrate this pagan holiday. I could have gone to the cash machine, got my cash, and out by 6:00 pm, but this lady was not letting anyone in, even though it was NOT 6:00 pm yet. OUTRAGEOUS!!!
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March 2023 by Jonathan Watkins
Like all Krogers high prices for most food unless it's on sale. I prefer to go the Brookville Kroger since it's clean, organized and have the items I want in stock as opposed to the Forest location. I won't buy seafood there (Forest) since we got some bad fish. I don't know why they don't update the Forest location, needs it badly.
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December 2022 by Cesar Hudson
Not selling as many vitamins, they dont have some items as advertised.