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December 2023 by Robert Henning
This place is only two years old or so, and falls off MORE every day.Built super snazzy and with a professional, friendly staff.Now this location been sold at least once, the wash doesn't clean the lower half of my vehicle (minivan), the second flapping/flailing drum on the passenger side of the wash has been replaced with a WAY more aggressive flail, or it has been POORLY readjusted because it sounds like it's either going to slap the paint straight off the vehicle or break the glass, half the vacuums have been broken for MONTHS, nobody seems to know how to adjust the timer for DST that runs the exterior lights so it's dark for an hour or two before they pop on, the staff are all indistinguishable from customers (no uniforms, etc) and the staff also look like they're running at less than half throttle. Staff are friendly, helpful, don't get me wrong, but most are just barely showing up. When this car wash opened, every vehicle was pre-treated before entry with a quick, light scrub on the front bumper with a soapy brush, the same soapy brush pre-treat on the windshield, and a light mist or soapy brush treat on the rear glass and bumper. Slowly all of these pre-treats have disappeared. Now, much of the time, you pull into the end of the wash, the kid spontaneously pops out to look at your wheels and press the start button, then disappears back inside. ZERO pre-treat.The kid who flops his hands around like limp spaghetti noodles while "waving" you into the wash cracks me up. The way he floppily waves his spaghetti hands at the giant sign that tells you to put your vehicle in Neutral, foot off the brakes, etc, is particularly comical. I suppose this is beneficial if you are unable to read english or understand an infographic.When it opened, this place was SET. Little to no maintenance and it could have served thousands for a decade. Somehow it's just being neglected at a breakneck pace.Whoever bought this location should consider a little management or supervision because drive thru carwashes are opening like crazy in the area, and this one is rapidly plummeting to one of the worst at only a few years old.I originally subscribed to the unlimited wash plan because of the convenience of this location. But they're not open on my way to work in the morning, they are backed up on my way home in the evening, and with the place going downhill, I'll probably move my subscription to one of the brand new car washes in the opposite direction out in Forest, 5 minutes out of my way.
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October 2023 by Jerone Garner
Nice and attentive workers highly recommended!
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October 2023 by Joel Cox
Service om steady decline. They used to brush wash the front and back of the car - the tire shine brush has been cut from our service level and it at least seems as though some of the other "in-tunnel" services cut from our service level. One half of the vacuums out - looks like they are starting to have deferred maintenance and trying to cut cost at the expense of quality.
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March 2023 by Clark Zealand
Buyer Beware! Don't get sucked in by the fancy building and initial sales pitch. I cancelled my monthly membership a few months after Zipps bought the location from the Lightning McQueen brand. While the level or quality of service always varied somewhat, based on who was working the car wash that particular day, the service quality has progressively declined since Zipps bought this location. The employess don't seem to care at all anymore. When I purchased the membership, part of the sales pitch was, 'we will scrub all bug marks and any mud/dirt/grim around the vehicle' and now being told they 'no longer do extras' including the aforementioned service that was promised. Now all they do is give the front/back a quick spray as they quickly move your vehicle into the automated wash. When calling the local business phone number, you clearly get re-routed to an international call center that reinforces the lack of care for customer service. I highly recommend people in the Forest, VA area not to patronize this business until they correct their business practices.
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February 2023 by Deborah Loveday
I went through the car wash and I even told the Man to make sure to Wash my Passenger door. He didn't do it. He run the brush over everything else except that and the back end. I left out the car wash in my side door was still dirty and so was my back bumper in the back hatch. I was not satisfied whatsoever. I like the fact that I did not have to get out and do it. And I had drove across town before I seen it so I didn't want to go all the way back to have it redone. That was my 1st time At the car wash.
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January 2023 by Thomas Leedy
DO NOT USE ZIP CAR WASH!!I stopped going to the Zip Car Wash on Wards because everything was broken down, no rags, etc.I was happy Lighting MacClean opened a new car wash closer to home. From my experience they were better managed. BUT, Zip Car Wash bought Lighting MacClean.As a result, this was my experience on Dec 31, 2022 around 4:44 pm.My car was cover in salt from road treatment and I needed my car washed off.I pulled up and there were no cars, but it appeared open. I paid for a $25 wash and pulled up…no one came out. I got out of my car and a man was having quality screen time at the desk. I knock, he looked at me and ignored me. I opened the door and asked if they were open?He didn’t answer me. But he got up and walked out. I assumed he will do his job at this point. He starts the car wash before I can get my car out of park, as a result the car was starts bouncing the car around because he started the tracks. I asked him to brush the front and back of the car, because it was covered in salt AND that has been what had ALWAYS BEEN DONE every single time I’ve been there. He shook his head and went inside.As a result, my car was still dirty on the front and back after the going through the car wash.Bad employee, poorly managed!!GO SOMEWHERE ELSE!!
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December 2022 by Dale Wilcher
My car is always spotless whether it is the 12 dollar wash or the 25 dollar wash. My go to place
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December 2022 by Anthony “Tone” Paige
Good place to go to get your car cleaned and the vacuums come with the car wash
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December 2022 by David Conner
Great car wash. The name has changed.
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December 2022 by Tom Maglosky
Love this car wash.They have package passes for the car wash!
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December 2022 by Earl Ezell
Not a very good wash!!! Didn't even hit windshield.
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December 2022 by William Fritzler
Best car wash for $20+. Recommended.
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December 2022 by Dylan Paul
It's pretty straightforward carwash. I like that their carpet cleaning machines have water sprayers for an added deep clean. That's a nice touch. I'd recommend it to someone looking for a carwash in the area.
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December 2022 by jay boogie
Now...THIS car wash does an excellent job on your vehicle,...it also sprays the underside as well to remove salt and any other grit and grime. And the wax is off the chain!!!,...???
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April 2022 by M C.
It's such a drag being shouted at by a machine and when you pull in to choose your car wash, you can't actually choose from the machine. There's no menu, just shouting coming from the machine at which you're supposed to pay. With all the noise and stress in this world, PLEASE make this STOP. I had to call for help because there was no menu to choose from but there was nonstop, LOUD repetition of the same inane and unhelpful commands to "do" something. Good lord, this is not a way to conduct business. A so-so carwash, to boot, although their free vacuums afterwards worked pretty well.
