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January 2024 by Molly Roach
Bathroom could have been cleaned
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December 2023 by Lynn Long
I will be honest when I say to write this review really saddens my heart! I went to sheetz yesterday at 1:34 to load money onto my elderly mother’s cash app card. Made the transaction, paid in cash! Well, after returning to my elderly mother’s home. I realized the receipt said declined. This is pretty much where my nightmare began! I drove back to the sheets that I had created the purchase with cash, to inform them that the money that I had paid Was not going to go to my card because the transaction had declined. The cashier, didn’t get a chance to response before the manager overheard us speaking rudely tells her to stop talking to me and says I have to make a call before we can give you any type of refund. I patiently waited 45 minutes! to just have a. Phone handed to me, and yes, he handed me the phone rather than telling me himself that he was not gonna to be able to give me my money! Even though the transaction happened less than an hour prior, And paid in cash. I was not a happy camper. I would be remiss if I didn’t mention the fact that I was not nice to Holly on the phone at this point. As you can understand, I was very upset. Holly informed me that irregardless of the fact that I paid in cash, They had to do a full countdown before they could refund me my money. I asked Holly is it possible that the money will make it to the card even though it says declined. She said, that’s unlikely. So now I have to wait three days before they can give me the 500 They so easily took from my hands. I called today and talked to customer service, And they were not very much help either. At the end of the conversation. I told him that this makes it hard for me to want to be a continuing customer, And his response was we understand where you’re coming from and after we give you your refund if you choose not to be a customer, we understand. I wonder if you told all your customers that how many customers would you have left? This is a huge inconvenience for me not for sheets for me. Most companies would offer a gift card, gas points, free food, something as compensation for the three day wait that I will have to to endure before getting the refund I should have received the day I came in with my receipts. And honestly, I felt like I was treated like a criminal. The manager was completely red in the face, Would barely make eye contact with me, And did not apologize for the situation at hand! And did not have the decency to tel Me himself… Instead put me on the phone with Holly! I have to say after I get my money back if I get my money back. Most likely will never return to another sheets again! And if you enjoy that kind of treatment, go ahead and keep going there! I will take my business elsewhere!
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October 2023 by Chris Strachan
Clean store. Well stocked. Clean restrooms.
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September 2023 by Pressure Relief
Place is very dirty inside with gnats and flies everywhere. Trash bins are often overflowing. Condiments for the coffee station are rarely restocked. It’s obvious that their manager is very inept.Employees are very nice however.
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September 2023 by Takoda Gallagher
Great service. The employees are always nice and the food is always made correctly and fast.
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August 2023 by Wendy StClair
The customer service is very good...
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July 2023 by Michelle Wilkes
My husband and I had the worst experience at the New London location this evening in regards to asking the cashier to manually enter our sheetz card number. He stated that he could not do that and the register would not allow him to input numbers….even after we told him how to do it and which options to push. We knew it could be done because we were advised by their corporate office and a manager at one of the locations that since the company could not get our points transferred the only way to use the number was to have it manually entered. The gentleman at the cash register was rude, arrogant and was not customer focused or oriented at all. We left our food tickets and other items and our money went to another location who DID manually enter our sheetz rewards card number. Basically, the worker LIED and just didn’t WANT to manually enter the number for us.
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July 2023 by Melissa Black
Quick clean well stocked and friendly !
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July 2023 by Velvet Herron
Great place for what you need like some fast food,has, cigarettes, drinks
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May 2023 by David Rude
Good location. Store is clean and service is good.
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April 2023 by Tabatha Emmerson
Always friendly helpful employee's clean store
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January 2023 by Ron Hamilton
Best gas station/on the go place to eat
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December 2022 by Rhonda Overstreet
Had the most awful experience when I prepaid for my gas with cash then I made an order at the MTO and my pump somehow became unset. I went back in to ask the cashier who had just checked me out to reset the pump because I was now ready to pump the gas since I had to wait an extra long time on my food order. She then proceeded to tell me that there was no such transaction on the screen then called the manager over her walkie-talkie to tell them that I was imitating a purchase and then when I asked her are you serious you just checked me out 3 minutes ago she then proceeded to call the manager back to say hurry up because things were getting hostile. I literally was just standing there waiting for the manager who came up on the screen and reset it within a matter of 5 seconds I am completely thankful for that manager who I believe name was John as far as the cashier I did not get her name but if that is the kind of workers that they're going to hire and continue to have on their front end then I will no longer be stopping at that store. It was rude, kind of embarrassing for her to insinuate that I had not paid for my purchase of gas and furthermore she was not willing to help or come to a solution of my problem on her own.
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December 2022 by Rhonda Kiser
Had the most awful experience when I prepaid for my gas with cash then I made an order at the MTO and my pump somehow became unset. I went back in to ask the cashier who had just checked me out to reset the pump because I was now ready to pump the gas since I had to wait an extra long time on my food order. She then proceeded to tell me that there was no such transaction on the screen then called the manager over her walkie-talkie to tell them that I was imitating a purchase and then when I asked her are you serious you just checked me out 3 minutes ago she then proceeded to call the manager back to say hurry up because things were getting hostile. I literally was just standing there waiting for the manager who came up on the screen and reset it within a matter of 5 seconds I am completely thankful for that manager who I believe name was John as far as the cashier I did not get her name but if that is the kind of workers that they're going to hire and continue to have on their front end then I will no longer be stopping at that store. It was rude, kind of embarrassing for her to insinuate that I had not paid for my purchase of gas and furthermore she was not willing to help or come to a solution of my problem on her own.
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December 2022 by J S
I think its a clean environment and good selectionI enjoy seeing the price of gas $ 2.88. I hope the gas stays down where people can afford it!!