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October 2023 by Demetrius Gooden Jr
Reference YELP when you check their reviews. Not google! Giving a decent rating due to the manager going out of her way to help us get around town when our vehicle broke down. I am still a bit put off due to the fact that the vehicle was taken in for very specific reasons that somehow led to us receiving the vehicle back with a bottom engine knock and it not actually being repaired. We ended up with new parts that didn't actually fix the problem overall. The vehicle cut off again while trying to drive home. They didn't test the vehicle under load and didn't drive it around to ensure it was good. I was able to troubleshoot more possible issues than the younger mechanic while doing an initial check when the vehicle was first brought there. I named simple possibilities that he didn't even think of simply by knowing how cars work. That led me to believe there may have been a lack of knowledge toward diagnostics. I'm sure they have helped many people accurately in the past but my experience with this whole thing threw me off. They even tried to charge us outside of the quoted range originally until we pressed the guy about it, then he said oh it was a mistake or something like that and then fixed it. By the comments, this has happened to others more than once. Happy with the manager though. She definitely helped get us around town. They are friendly people. I just think something may be a bit off.Update: after doing further research through yelp, I can see that these issues have been reoccurring since the company was bought out by new management. I'm not the first person to experience these issues with them. Someone else left with a bottom knock on their vehicle after a simple oil change. Someone else also was given incorrect quotes and then highly upcharged at the end unless you catch them on it. I'm not sure what's going on but our overall experience was not something that makes us want to return for any future repairs! Please make sure to reference yelp when you check the reviews.
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October 2023 by Katie Jones
Love this location! Very friendly staff and the waiting area accommodated my kids well. Will definitely be coming back!
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October 2023 by Crystal Stone
Was amazing. Got us in and out quickly. Jessica was amazing. Very professional and down to earth. Lovely.
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October 2023 by b porter
Jessica always makes sure the customer is taken care of. The staff is very friendly and knowledgeable.
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September 2023 by Stephen Wells
I have mixed feelings about this place. At 1st prior to labor day weekend I called and made an appointment to get my rotars and brakes changed front and back. Told me my appt date. My date came, and I came in and the lady didn't write down anything for my appt ( meaning I had no appt) no worries! They took me in right away! The senior mechanic (older man) was very respectful and started working right away. Lady remembered me calling and was very friendly and polite. At this time she pulled another mechanic over to assist the senior ( to get the job done faster young guy) and the job was moving fast. During the work (I like to watch) I noticed the young worker was standing all over my tires and rims while he was working. Now, to me this is not very respectable professionalism! As the lady informed me to go ahead and pay the amount she stated what was owed did not come close or match What was told during the initial appt call! However it was doubled! What was originally told was roughly $145 turned out to be nearly almost $500! As I talked to her she had stated "thats the price because I brought another mechanic to speed up the process" so $500 for a 1 hr and 32 min job? Not at all! I said this makes no sense! The lady reduced the price but half and I thanked her so much! Job was done good and fast but here is my story! Customers should not allow this behavior anywhere and need to pay attention to the work being done! I really appreciate what they did but it did leave a sour taste about everything that happened!
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September 2023 by Dominyque C
For oils changes and car maintenance they are great! Always fit me in quickly and service turn around is generally spot on.
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August 2023 by Kenneth Burnett
They helped me when they didn't have to. I had the lug nuts on my tahoe come loose while driving. I had it towed to them and they stayed late to tighten them and make sure I was good. It was a saturday and they definitely didnt have to. If I lived there I'd take my cars to them every time.
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August 2023 by Eddie Bear
This place is absolutely amazing! Had what I needed and customer service is amazing. Jess helped me the most, shes amazing!
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February 2023 by James Albanese
The service here is amazing! I dropped my tire off not knowing if it was even repairable. I dropped it off not long before close and the employees were kind and welcoming and assured me they would do what they could to fix the tire. They called me just a few minutes before close to update me and had my tire ready first thing in the morning. They were helpful, communicative and got everything done fast. I definitely recommend this place and I won't be going anywhere else from now on.
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February 2023 by Aimee Barden
This is my go to place for anything tires. Service was outstanding! They got everything i needed done in under an hour. So i was able to get back to work on time.
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January 2023 by Alex FANJUL
Ben and Blake offer great customer service.Glad to do business with this shop
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January 2023 by Angel Walker
I brought my car to these guys after I had been in a wreck for an alignment check. I had already been advised by Bruce who took my initial call, that I could go ahead and have it checked today-even though they were booked-however, I would have to have the alignment done tomorrow. I agreed. I came here stressed and emotional and feeling unsafe in my vehicle now due to an accident caused by another driver back in October. Once I arrived, Bruce worked with me and their mechanic Travis to get a clear understanding of what needed to be fixed and how much this would cost me. I was happy to have a plan now but, I still wanted to get my alignment done desperately. Without hesitation, they both agreed to make my safety their number one priority and did my alignment right then and there! From the moment I first called and spoke to Bruce, met their mechanic Travis, and was introduced to the GM Blake while wrapping things up and paying for my services, I was treated with the upmost respect. Everyone here was kind, understanding, efficient, and demonstrated exceptional customer service! I will never go anywhere else now and I highly recommend this company to anyone! I just had an all around wonderful experience with the entire staff during a very stressful time in my life-guys I am so grateful for you all you did an amazing job!
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December 2022 by Patrick Denton
We were out of town with a 3 hr drive ahead of us. They immediately checked tires, resolved our issue, were professional and cordial, and got us back on the road in no time. Excellent!!!
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December 2022 by Timea
I literally met the sweetest guy that wanted to help me there. I say customer service is top tier.
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October 2022 by Sarah Myers
Absolutely stellar customer service. You will want to come here over and over again for repeat business due to customer experience. I had so many needs. They met and exceeded all of them. Fair, honest, and reputable!
