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January 2024 by Edithia Roviér
The Staff last night 01.12.2024 was exceptionally helpful and courteous. I will definitely be returning to this store & frequently. A+ customer service for sure. ??
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December 2023 by Kayla Giselle Vazquez
Absolutely loved their service from Yari, she was amazing and friendly. made sure we were finding everything okay and provided us with excellent customer service.
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December 2023 by Josseline medrano
I have been in multiple times over the last few months. I have gotten to know all the employees and talked to them. Yari is always there when I go. They are completely understaffed so please be extra kinda to them this holiday season. It’s so hard for them to be able to takes breaks because sometimes it’s just one person on the job. Yari always does such an amazing job telling me what products is her personal favorite and I gotta say her recommendations never fail. If you can’t be kind please don’t go somewhere that’s incredibly understaffed!
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December 2023 by Julian Carter
I have gone into 5.11 a few times and I always have the best experience. Yari has helped me find the right pair of pants and shirts for me. I have also seen her attend to multiple costumers while being the only employee on shift.
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December 2023 by Jericho Matthews
Yari! She is the best! She always gives the best recommendations! I've gone in and seen her run the store completely alone. While it is busy on top of that! She even goes and looks in the back tries to get things if possible!
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December 2023 by Randy
Awesome knowledgeable staff, huge item selection.
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November 2023 by Steven Fredeen
It’s 5:45 pm in Central Park on a Friday. Sign says “Back in 30!” I guess the “!” is a time unit I’m not familiar with because it has been more than 30 minutes.In the future, perhaps saying an actual time you’ll reopen on a Friday evening would help.
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November 2023 by Heather McFarren
I was told I could return a pair of pants if they did not fit me properly with all of my gear on as long as I kept the receipt. I go to return the pants as they ended up being way too tight with all of my gear on. Upon doing so I was asked if I washed the pants and I said no. The employee immediately said he could “literally smell the laundry detergent” on the pants and said they will not refund me for the pants. Accusing your customer of lying to you is weird and a perfect way to lose business.
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August 2023 by D McCan
If you know 5.11 you know what to expect. Staff guy was cool. Helpful. It's needed in our area. 5.11 needs to advertise it. I found it by accident
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August 2023 by Cristina Cici B.
Love this place. Such a great selection. It's usually quiet during the day time, especially in the mornings, and plenty of parking outside.Some items can be kind of pricey, but others are more than fair, especially for everyday uniform, the daily wear and tear on 5.11 pants holds up pretty good.The two staff members who've assisted me in this store were very helpful, honest, and knowledgeable about the products available. Ladies, don't be afraid to shop in the "men's" section if your hips don't lie. The meridian pants are my favorite!
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May 2023 by C Woulard
This store is just like any other 511 store. Idk why they’d get a bad review because someone didn’t have a receipt and they have a policy requiring one. Oh and another person who tried to shop “3 minutes” before closing lol like it was only going to take him “3 minutes” to get his stuff check out and leave. Some people are sad. This store has everything I needed.
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April 2023 by Omar Vargas
"Doesn't offer Law Enforcement or Military discounts because they are too close to the Military base" (the majority of their clients) Go to the Springfield location instead, I know they did offer discounts there when I used to live near there, or buy online.
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February 2023 by Justyn Cox
Joined them for their Grand Opening day and was extremely impressed with their service, selection, and inventory (I am a popular size and have trouble finding it). Of course, 5.11 isn't cheap, but their boots and pants can't be beat. Like any brand, shop when on sale. It's great seeing all their products up-close and not on a computer screen.
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January 2023 by David G.
Nice shop, had what I needed and then some. Much closer to our area than the Springfield store.
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January 2023 by Paul Stephens
Nice organized store in general, I tried to exchange a pair of pants I received as a Christmas gift. I did not have a receipt as they were mailed to me, wanted the exact same style just one size smaller......NOPE! Customer rep called the manager who advised, no receipt = no returns, exchanges, so basically no help! Did offer to sell me the right size I needed and I just looked at them like....Really? If you are planning on buying something at this store, save your receipts and if its a gift, tough luck. I usually do not post reviews but this one was a bit tough to understand, exact product for exact product only size difference. I called corporate and they were more than willing to help and are taking care of it directly with me. Wont be back to this store for sure. I understand if I was trying to just return or get a different item but exact exchange for size would have not been too difficult.
