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February 2024 by Pam Harlen
If you own a caravan that needs service, see Trevor at AAA.I own a 2014 caravan.It developed an oil leak.While in Pennsylvania, I took it to a dealership that rhymes with "bodge".3k later, it still leaked.Was told by dealership that the leak was something different than what they fixed.Gave up on them.Now that I am in Fredericksburg, I took it to another "bodge" dealer.They said $1800 to fix a laundry list of items to cure Leak.Took van to AAA and they fixed it for half that amount.Turns out, Leak had nothing to do with what Pennsylvania or Fredericksburg dealers worked on / proposed !Excellent work, AAA Fredericksburg!Larry
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February 2024 by Kris D.
AAA was once my go-to for auto repair and oil changes as I've been using them for almost a decade now, but not anymore. Took my car in for a state inspection and they failed it because "the struts needed replacing" and it would be roughly $1300. Something didn't feel right as the car was pretty new with low mileage. I denied the repair and took it to two other mechanics, the first didn't do state inspections but said they didn't find anything wrong with the struts or the car. Took it to another who did state inspections and left with an a pass and a comment "yeah we get a lot of customers who say AAA failed them for this or that but then we inspect the car and don't find the discrepancy". I understand you have a business to run but to be dishonest... I just feel bad for the many who use them and don't even know what's going on behind the scenes. Never again will I take any vehicle to AAA in Fredericksburg nor recommend them. It's sad, because at one point they used to do good work. Another company lost to profit over ethics.
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February 2024 by Tatum Rae
Now the gentleman that show up are great, once they show up. I have a bad habit of locking my keys in my car and it took 4-5 hours before they even showed up to unlock my car door for roadside assistance. Otherwise, decent.
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February 2024 by AJ Lepire
Aaron was just wonderful to work with. The car ended up needing much more work than we realized, but he kept us informed every step of the way. He was even very patient while we made decisions and sometimes changed our minds. I would bring any vehicle back here in a heartbeat.
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February 2024 by Mark Lepire
The AAA service was AAA good!
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February 2024 by Jim McGlone
Got foreign currency with great service but the exchange rate is not that good.
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February 2024 by Jim Devine
I just wanted to acknowledge the absolute customer centered service my family just received from this auto center, and specifically Aaron Campbell. My son broke down, coming from upstate New York, and the assistance and professionalism that were provided were reminiscent of customer service of years gone past.Class organization.
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January 2024 by john katalo
When you break down in another state and don't know who to call, AAA was a welcome site. They took care of my vehicle and me.
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December 2023 by Kiera Barner
They are usually great with insurance needs such as break down. I did try to get a diagnosis here though and they said nothing was wrong but there was something wrong
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October 2023 by Laverne Hagans
Great Customer Service! Service Advisor, Aaron Campbell was very kind, patient and informative with me after going through a rough ordeal with my vehicle. Thank you!
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September 2023 by grace sokolowski
Trevor at the AAA Car Care Center in Fredericksburg, VA is awesome!We stopped there when our truck started making a horrific noise. When we told Trevor we were on a road trip from NJ to NC, he took the truck right in. It was up and on the lift immediately and our truck was fixed our within an hour.We can not say enough good things about the team at AAA Car Care Center in Fredericksburg, VA!!Service: General repairs & maintenance
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September 2023 by Herbert Kaskoff
Went to get TSA Precheck processing in pop up site which was in facility. Was fast and efficent.
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August 2023 by Kirk Castellanos
This location has always been a go to for vehicle inspections for me. They have a quick turn around and are very courteous. They have had a recent change to their inspection availability, no longer performing said work on Saturday's. However, the quality and the care is still good and their mechanics have sharp eyes.
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August 2023 by Jan K.
This was our first time at this location and we were quite impressed with the service. This was the largest AAA Auto Care Center that we have visited. Brought our car in for a pre-purchased inspection. They were ready for us a the appointed time. Trevor assisted us for the visit and he was very friendly, knowledgeable and professional. He went over the details of the inspection and recommended the purchase! So far, we're very happy with our new car and we thank AAA for being a part of our decision making process.
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May 2023 by Bob K
Great service at a good price. Very clean and professional service bays, facilities, and personnel. Restaurants nearby while you wait.
