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December 2023 by Maricela G.
We needed a recliner for an unforeseen medical event. We called and Eddie took care of everything for us. Great customer service!
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December 2023 by Belinda G.
Eddie was amazing! He was able to intervene and help with my frustration in regard to my furniture order! If I ever decide to use Ashley Furniture again for my next furniture purchase I will be asking for Eddie! Happy Holidays :)
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December 2023 by Greg T.
Came in to purchase a sofa with my parents and met Shavon. Great customer service and attentive to us. Answered our questions and felt very at ease. Shavon was not pushy at all, thank you for that. Definitely felt genuinely cared for and NOT just another sale. Great customer service! Shavon, thank you. When coming here ask for Shavon.
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December 2023 by Iosefo T.
I was able to walk in and find what I needed and purchased with ease. Thank you Hamid for a quick and speedy service.
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November 2023 by Cindy Allwine
So comfy that I don’t want get up
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November 2023 by Kathleen D.
Hamid was very helpful in showing me the options on the floor and the financing options once I found something I liked. Ashley has a lot of good furniture styles to choose from, and includes set up as part of the delivery.The sign outside that stated credit not needed was a bit misleading, but that was to be expected. Overall a good experience.
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November 2023 by Alicia H.
Great deal! James was very helpful! We loved that he was not following up around every second.. he allowed us the opportunity to look freely, answering our questions and he checked on us genuinely! We made a great purchase of course! Great prices!
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October 2023 by Mike H.
Awesome service! Outfitting a new house and needed the items quick, great selection at a decent price.
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September 2023 by Paul B.
Very nice people that will work with you. Ahmad and Ahmani were great. Very good selection and it's the only place that I buy furniture.
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September 2023 by Sarah Yee
I originally gave a five star review from the showroom. Boy, was that a mistake. They sent us to the warehouse to pick up our stools and they had entered the wrong color. The stools they brought out to us were definitely RETURNS -- already assembled, in dusty boxes, and very super misaligned and rocked -- on top of being the wrong color. They said they had the correct ones in a NC warehouse and they would be shipped and available in 3-4 days. Two weeks later we were called to pick up a separate item and we inquired about the stools -- and we were told they were in stock and waiting. But when we arrived we were told that they were BACKORDERED. It feels like total chaos and no one knows what the heck is going on. So we asked to cancel the stool order and were told only a manager could do that. We were told to call the store. The manager was busy and was supposed to call us back that same day but we never heard back. We called again the following day and he was "in a very important meeting." Talk about getting the run around. I honestly believe that almost every person we interacted with simply told us what they thought we wanted to hear, not the TRUTH. Taking our business elsewhere for sure.
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July 2023 by Dave S.
I am revising my review to one star and will never do business with this company again. From purchase to now, this has been a nightmare dealing with this company. Salesmen lied to me about where the bed was made, insisting the wood was from North Carolina trees and manufactured in NC. Not until I had to take pictures of the tag underneath that I saw the stamp "Made in Vietnam". Keep in mind this is Ashley Home Store, owned by Michael Trivett, and NOT the corporate Ashley Furniture company. The bed had a defective drawer in front, so opening and closing the drawer damaged the footboard. The ONLY fix the company is willing to do is to send out a tech to color in the damage with a crayon wood marker which has now been wiped off by the drawer opening and closing. You can see on the picture the damage.I was warned by many people and the 2 stars overall review of this company on Yelp is a clear message to beware before buying from them. This company does NOT stand behind it's furniture.
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February 2023 by Ralph H.
We went in here looking for a bed frame and Shavon was extremely nice and patient helping us. Shavon gave us plenty of time to look and then was extremely knowledgeable in answering all our questions. Shavon made shopping for furniture a pleasant experience.. I appreciate all her help and time. This is a great environment to shop for furniture.
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December 2022 by Elizabeth Perez
This place is pathetic! If zero stars were available, that's what they deserve. I went in on a Thursday to buy a bedroom set. It was on display with storage drawers at the footboard and 2 lights on the headboard. Mohammed was the salesman. All over the store it says next day delivery. He proceeded to tell me delivery would be 8 days later on Friday. When I said that was ridiculous, he then said how about Tuesday. I accepted. When I asked if I'd get the footboard storage drawers he said not in my area although I was charged for it. I literally live blocks from their warehouse. I chatted online with a salesman who confirmed the storage drawers footboard WAS available in my area. When the delivery men arrived the following Tuesday, they brought the wrong headboard. I asked them if the storage drawer footboard was in the warehouse and they confirmed it was. They took the incorrect headboard back, which they delivered, along with the flat panel footboard with them and advised me to call the store to get the right pieces, which I paid for. I called the store and asked for a manager. The sales lady said he wasn't available although she kept putting me on hold and talking to him and kept saying "my manager says". Hammod is his name. He refuses to speak to customers and claims he's in meetings. They're lucky they get 2 customers, if that, at a time. She then wanted to charge me another hundred and some dollars for the storage drawer footboard. I told her that was highly unfair since I paid the price which was on the display model. She then agreed not to charge me per her manager, Hammod. He's highly unprofessional!!! Customer service is awful! The delivery driver who came today, refused to throw away the cardboard box a mirror was stored in because he didn't deliver it and the first drivers should have done it. When I asked his name, he proceeded to tell me to Eff off! DO NOT BOTHER BUYING ANYTHING FROM THIS PLACE!! FALSE ADVERTISING!! HORRIBLE SERVICE AND UNPROFESSIONAL STAFF!! THEY ANSWER NEGATIVE REVIEWS WITH A GENERIC MESSAGE AND NO ONE CALLS YOU BACK TO DISCUSS YOUR ISSUES!! Please heed my advice and DO NOT GIVE THEM YOUR BUSINESS! PATHETIC!
